Part Time Day
Course Start Date
18.7 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
There are no information sessions currently scheduled for this course.
This is a part-tine day, blended course. You will need to attend approximately 6.7 hours of class, over 1 day a week, for 36 weeks. As well as the in-class component, you will need to complete approximately 12 hours of other study per week.
You may also be required to complete approximately 7.0 hours of additional study each week outside of class hours, including skype sessions, research, 1:1 sessions with trainer.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who:
- Are Employees working in industry in a customer service role.
SERVICES AND STUDY SUPPORT
There are additional learning and study tools available for this course, including:
- Aboriginal and/or Torres Strait Islander Student Support and Services
- Accessibility and Disability Services
- Personal Counselling
- Vocational Counselling
- Learning Support
- International Student Support
- Multicultural Support
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Studiosity - online access to a real life tutor
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
This course is currently scheduled on Wednesday from 9.00am to 3.30pm and Thursday from 8.30am and 1.30pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
You will need to provide for yourself the following resources which you will keep when you complete your study:
- Access to PC and web platforms for delivery.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Applying with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. As you progress through the application and enrolment process you will be prompted to provide additional information.
For further information or assistance, call 131 601.
If you are interested in studying as a Trainee please call 131 601 for full details.
Find out more about Applying and Enrolling
|BSBCUE301||Use multiple information systems|
|BSBCUE307||Work effectively in customer engagement|
|BSBCUE309||Develop product and service knowledge for customer engagement operation|
|BSBCUS301||Deliver and monitor a service to customers|
|BSBITU213||Use digital technologies to communicate remotely|
|BSBCMM301||Process customer complaints|
|BSBCUE203||Conduct customer engagement|
|BSBCUE308||Conduct outbound customer engagement|
|BSBCUS402||Address customer needs|
|BSBWHS201||Contribute to health and safety of self and others|
|BSBWOR203||Work effectively with others|
|BSBWOR301||Organise personal work priorities and development|
Information Services Officer, Telemarketer, Customer Service Officer, Information Officer, Senior Customer Service Representative, Call Centre Operator, Client Contact Officer (Customer Service).
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.Enrol Now
Glenreagh Street, Coffs Harbour
Phone 131 601
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