Offering Info

Graduate Certificate in Client Assessment and Case Management

  • National Course Code: CHC82015
  • TAFE NSW code: CHC82015-01V02-19WCN-010

Multiple Regional Locations

Armidale, Bathurst, Bourke, Brewarrina, Broken Hill, Boggabilla, Coonabarabran, Coomealla, Cobar, Condobolin, Coonamble, Cowra, Dubbo, Dunedoo, Dareton, Forbes, Glen Innes, Gunnedah, Gilgandra, Grenfell, Inverell, Lake Cargelligo, Lightning Ridge, Lithgow, Moree, Menindee, Mudgee, Narrabri, Nyngan, Orange, Parkes, Quirindi CLC, Tamworth, Tenterfield, Walgett, Warren, Wellington, Wilcannia

Study Type


Course Start Date


Hours Per Week



2 Years

  • Nationally Recognised Training
  • Non Government Subsidised

Course Details

This qualification reflects the role of those workers who are advanced practitioners in a health and/or community services context and who require a high level of knowledge and skills in case management in order to provide specialist services to clients with complex and diverse needs.

Workers at this level are required to demonstrate autonomy, well-developed judgement, adaptability and responsibility.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

ENROLLING IN FIRST AID UNITS OF COMPETENCY If you are seeking to enrol in a First Aid unit of competency you are advised that to complete the unit you must be able to perform basic life support skills, for example control bleeding and perform cardiopulmonary resuscitation (CPR). If you have a disability that would prevent you from performing required basic life support skills you are advised that you will not be able to achieve the unit of competency.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section

A minimum 3 year tertiary qualification or equivalent in an associated field


With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we may need you to demonstrate that you can meet any additional requirements. If this section is empty, there are no additional requirements for this course.

It's all happening at TAFE NSW InfoFest. Register for an information session, head to Can't attend the Information Session? Enquire Online or call 131601

This qualification is for those with extensive industry experience who hold a minimum 3 year tertiary (higher education) qualification or equivalent in an associated field (community services). Although no attendance is required for the delivery of this qualification, the course is best suited to people who are independent learners and proactive. Time management and ability to work self-directed is critical to this style of delivery. Units of competency can commence anytime (if eligibility criteria is met) and will be available on an online learning platform called Moodle (which you will need the internet to access). From the Moodle you will be able to watch webinars to receive course content, access a book of readings relevant to each unit, as well as access and submit the assessment events. Your online study component can be completed at a time that suits you, although we recommend you aim to complete 2 to 3 units each semester to remain on track to finish the course in the required 2 year period.

Units of competency will be available on an online learning platform called Moodle (which you will need the internet to access). From the Moodle you will be able to watch webinars to receive course content, access a book of readings relevant to each unit, as well as access and submit the assessment events. Your online study component can be completed at a time that suits you. We anticipate it will take individuals 24 months to complete all 10 required units, as you will be balancing study with your current workload. Although, the pace of study can be quickened or slowed down depending on your individual circumstances. You will have access to a Training Advisor who is allocated to the course for any enquiries, feedback or support. This person will have regular contact with you to support you in completing the course.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Studiosity - online access to a real life tutor
  • Easy computing online short courses
  • Access to local TAFE libraries

The earliest start date for this course will be 04/02/2019. No attendance is required for the delivery of this qualification and you can enrol anytime. Study via online learning.


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Please contact the TAFE West Region Hotline 131601

Find out more about Applying and Enrolling

Blended learning provides students with access to a wide range of courses and training opportunities from a local TAFE NSW campus or from home.

Blended learning combines online, web/video conferencing, and workshops including:

Study using the TAFE Digital online learning platform.

Connected learning on campus
Connected learning enables you to attend your nearest TAFE NSW campus to participate in scheduled video conference classes with your teacher and other students located around the state.

Mobile training units
Mobile training units can be mobilised across many TAFE NSW locations and enable you to access teachers and specialised equipment and resources required on training days.

Core Units
Number Title
CHCCSM001 Facilitate goal directed planning
CHCCSM002 Implement case management practice
BSBLDR806 Lead and influence ethical practice
CHCPRP006 Lead own professional development
CHCDIV003 Manage and promote diversity
CHCCSM008 Undertake advanced client assessment
CHCCSM003 Work with carers and/or families in complex situations
Elective Units
Number Title
CHCFAM007 Assist clients to develop parenting arrangements
BSBLDR803 Develop and cultivate collaborative partnerships and relationships
CHCDFV011 Establish and maintain the safety of people who have experienced domestic and family violence
CHCDFV009 Establish change promoting relationship with users of domestic and family violence
CHCDFV012 Make safety plans with people who have been subjected to domestic and family violence
CHCDFV013 Manage domestic and family violence screening and risk assessment processes
CHCDFV008 Manage responses to domestic and family violence in family work
BSBLED806 Plan and implement a coaching strategy
BSBLED805 Plan and implement a mentoring program
CHCDFV010 Promote accountability and assist users of domestic and family violence to accept responsibility
CHCFAM002 Work with a child-focused approach
CHCFAM008 Work within a child inclusive framework
CHCPRP007 Work within a clinical supervision framework

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Western Connect
Cnr Browne & Harold Sts, Forbes
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

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