Course Start Date
31 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
According to Job Outlook, ICT Support Technicians are in high demand. If you are a tech-head, enjoy helping people and want a skillset that is sought-after in multiple industries, then the nationally recognised Certificate III in Information, Digital Media and Technology is for you. Learn to administer networks and support websites to keep the digital engine of your organisation humming.
LEARN NEW SKILLS
Through theory and practical course work, you will learn how to:
- Work and communicate effectively in an ICT environment
- Install and optimise operating system software
- Troubleshoot ICT problems
- Create user documentation
- Use application software packages
- Participate in Workplace Health and Safety (WHS) processes
DEVELOP YOUR TALENT
Develop the personal qualities needed to stand out:
- Confidence dealing with people in a business environment
- Expert at problem-solving
- Manage competing tasks and priorities
ACHIEVE YOUR GOALS
Completing this course will provide you with:
- A nationally recognised qualification at Certificate III level
- Knowledge of office software and business technology
- Skills that can be used in any industry
GROW YOUR CAREER
This course is ideal to help you prepare for entering the workforce. Once complete, you can specialise your digital knowledge with another trusted TAFE NSW course:
- Certificate IV in Information Technology
- Certificate IV in Support
- Certificate IV in Web-Based Technologies
- Certificate IV in Networking
- Certificate IV in Programming
- Certificate IV in Cyber Security
This qualification is on the NSW Skills List - which means that there is a demand for these skills - and prepares students for entry level jobs as an ICT Helpdesk or Support Technician.
According to Job Outlook, there are likely to be around 62,000 job openings for ICT Support Technicians over 5 years (that is about 12,400 a year).
To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.
This is a Full Time course. You will need to attend approximately 20 hours of class, over 3-4 days a week, for 18 weeks. As well as the in-class component, you will need to complete approximately 11 hours of other study per week.
You may also be required to complete approximately 3.5 hours of additional study each week outside of class hours, including H (independent study, research, practice and assignments).
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who:
Completion of Certificate II in Information, Digital Media and Technology course or have equivalent.
SERVICES AND STUDY SUPPORT
Weekly Tutorial Support classes avaible to those who need additioanl help.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Studiosity - online access to a real life tutor
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
This course is currently scheduled on Tuesday 9:00am to 12:30pm; Wednesday 9:00am to 5:30pm, Thursday 9:00am to 6:00pm, Friday 9:00am to 1:00pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enquire now for Semester 2 2020 and be notified when enrolments open.
TAFE NSW is open for business so to find out more information on this course including when it will start and how it will be delivered (face-to-face, in a virtual classroom, self-paced, online or a mixture), submit an online enquiry by clicking the Enquire Now button on this page. You can also call 131 601 during business hours* to chat with a member of our friendly customer service team.
* Our customer service team are available from Monday to Friday, 9am to 5pm AEST.
|BSBWHS304||Participate effectively in WHS communication and consultation processes|
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|ICTSAS308||Run standard diagnostic tests|
|ICTICT202||Work and communicate effectively in an ICT environment|
|ICTICT302||Install and optimise operating system software|
|ICTICT301||Create user documentation|
|ICTWEB431||Create and style simple markup language documents|
|ICTICT307||Customise packaged software applications for clients|
|ICTICT203||Operate application software packages|
|ICTICT304||Implement system software changes|
|ICTWEB201||Use social media tools for collaboration and engagement|
|ICTWEB303||Produce digital images for the web|
|ICTICT308||Use advanced features of computer applications|
|ICTICT409||Develop macros and templates for clients using standard products|
|BSBEBU401||Review and maintain a website|
|ICTWEB302||Build simple websites using commercial programs|
|ICTPRG301||Apply introductory programming techniques|
Technical support, network administration, web technologies, software applications and digital media technologies.
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
205 Peats Ferry Road, Hornsby
Phone 131 601
Download Course Brochure
Enter your details to make an enquiry and receive the course brochure