Offering Info

Certificate IV in Information Technology

  • National Course Code: ICT40118
  • TAFE NSW code: ICT40118-01V01-21OTE-002

Location – TAFE Digital

Study Type


Course Start Date


Study Commitment

11 Hours per week


18 Months

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is fully government-subsidised under JobTrainer

Course Details

The nationally recognised Certificate IV in Information Technology equips you with the technical skills to work as a computer technician or systems administrator. Become an invaluable resource in any team and use your problem solving skills to launch your career in this fast-paced industry.

This is a fully government-subsidised JobTrainer course. Eligibility cri


Through theory and practical course work, you will learn to:

  • Identify and evaluate emerging technologies and practices
  • Provide a broad range of ICT support
  • Address cyber security requirements
  • Contribute to copyright, ethics and privacy in an ICT environment
  • Determine and confirm client business requirements
  • Implement WHS, environmental sustainability and anti-discrimination practices in a ICT workplace


Develop the personal attributes needed to get ahead:

  • Communicating successfully with clients
  • Critical thinking and problem solving skills
  • Collaborating with team members and working independently


Completing this course will provide you with:

  • A nationally accredited qualification at Certificate IV level
  • A strong study pathway to grow your career


Take your career further with a:

  • Diploma of Information Technology
  • Diploma of Information Technology Networking
  • Bachelor of Information Technology (Network Security) with a TAFE NSW Degree

Career opportunities:

  • Computer technician
  • Network operations technician
  • Client support officer (ICT)
  • Technical officer (ICT)
  • Software support technician


Ongoing change and the evolution of technology means that demand for ICT job roles will continue to rise. Employment of ICT technicians is forecast to increase by 18.5% by 2023, adding over 65,000 jobs to the Australian economy. This comprehensive course will help you fill that demand and give you a great start in tech support.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


TAFE NSW offers the Certificate IV in Information Technology as either a traineeship or non-traineeship, so you can create career you want.


There are no entry requirements for non-trainees.


To be eligible for this course you must:

  • Be employed in the IT industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.


To be prepared for this course, it is recommended that you have:

  • Good digital literacy skills
  • A general understanding of computers
  • Basic knowledge of using the internet

If you need help preparing for study, contact us about your options.


With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, you will need:

  • a current model computer running Windows 10 or Mac OSX.
  • modern Internet browser.
  • a smart phone or digital video so that you can video practical tasks for some units
  • Internet connection (ADSL or NBN recommended).

Discover the skills you need for the job you want at the TAFE NSW Information Sessions, 21-25 June 2021.


There are no information sessions currently scheduled for this course.


This is an online course. You will need to complete approximately 9 hours of online study, each week, for your enrolment duration of 18 months.
You can increase the hours of online study per week to complete the course sooner.

You can also expect to complete approximately 1 hour of additional study each week outside of online study hours, including private study, assignment preparation, work experience and research.


This course offering is designed for people who:

  • will apply a wide range of knowledge and skills in basic networking, IT support, database development, programming and web development support; working safely and ethically in a sustainable work environment.
  • want to obtain qualifications in Information Technology at Certificate 4 level.
  • may have no qualifications in this field (e.g. school leavers)
  • are graduates from Cert 3 in IDMT
  • may be currently employed students willing to learn new skills or obtain a new qualification (or update an existing one)

Students should have good digital literacy skills, specifically with operating systems, software applications, hardware and digital documents, acquired through their study at school, their life experience or completion of a lower level qualification.

Students who require more support or who have lower level digital literacy would be offered a Certificate III level qualification.

Job roles that could be suitable upon completion include; computer technician, customer support, customer support professional, information systems operator, PC support, systems administrator, systems support, technical support, user support technician and network operations technician.


There is a new version of this course coming soon. If it is available before you complete your studies, you will be notified of your options and may be transferred to the new course.


We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

An individual training plan will be provided when you enrol in this course. Your plan will outline the recommended study timetable and detail your units and assessments.

This is a fully government-subsidised JobTrainer course. Eligibility criteria applies.


This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

You may continue with an enrolment into this course if you are not eligible for subsidised training, however the full training fee will be applicable. There are conditions to enrolment if you are a Temporary Visa Holder. To discuss your visa status and eligibility to enrol please phone 131 601.

For further information on fees and charges please see

Please ensure you also read and understand the associated fee policies and conditions related to withdrawal from a course, applying for a refund of fees, applying for a deferral to your studies and if you are behind in payment of instalments.


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

Find out more about Applying and Enrolling

Core Units
Number Title
ICTICT401 Determine and confirm client business requirements
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
ICTICT424 Address cyber security requirements
ICTICT425 Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace
ICTICT426 Identify and evaluate emerging technologies and practices
Elective Units
Number Title
ICTDBS403 Create basic databases
ICTDBS415 Build a database
ICTICT404 Use online learning tools
ICTICT408 Create technical documentation
ICTNWK403 Manage network and data integrity
ICTNWK405 Build a small wireless local area network
ICTPMG401 Support small scale ICT projects
ICTPRG402 Apply query language
ICTPRG405 Automate processes
ICTSAS307 Install, configure and secure a small office or home office network
ICTSAS308 Run standard diagnostic tests
ICTSAS410 Identify and resolve client ICT problems
ICTWEB403 Transfer content to a website using commercial packages
ICTWEB424 Evaluate and select a web hosting service
ICTWEB431 Create and style simple markup language documents

Note: Not all elective units listed may be available to study, please enquire for more information.

basic networking, ICT support, database development, programming and web development support

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.


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21OTE-002 S:01 Jan 2021 E:30 Jun 2021 D:180