Course Start Date
13 Jul 2021
22.5 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is fully government-subsidised under JobTrainer
The nationally accredited Certificate IV in Information Technology Support enables you to develop the skills and knowledge needed to work as an IT support officer. Reinforce your IT knowledge as you learn to support clients in a range of technical areas such as service desk, database, and network support.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Determine and confirm client business requirements
- Contribute to copyright, ethics and privacy in an Information and Communication Technology(ICT) environment
- Create technical IT documentation
- Implement Workplace Health and Safety, environmental sustainability, and anti-discrimination practices in an ICT workplace
- Provide a broad range of ICT support
- Install and configure a small network
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- A positive approach to problem-solving
- An analytical mind
- Communication and interpersonal skills
- Ability to work well in teams
- Collaboration skills and the ability to work independently
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A nationally accredited qualification at Certificate IV
- A strong pathway to continue your study and enhance your career opportunities
- IT support officer
- IT helpdesk technician
- IT network support
- Database support officer
GROW YOUR CAREER
Take your career further with the:
- Diploma of Information Technology
- Advanced Diploma of Information Technology
- Bachelor of Information Technology
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Discover the skills you need for the job you want at the TAFE NSW Information Sessions, 21-25 June 2021.
There are no information sessions currently scheduled for this course
This is a blended full time course. You will need to attend approximately 12.5 hours of class, over 3 days a week, for 1 year. As well as the in-class component, you will need to complete approximately 10 hours of other study per week.
You may also be required to complete approximately 6.9 hours of additional study each week outside of class hours, including research activities/self-paced study and prescribed Moodle activities.
This course is offered by Connected Classroom. This is just like a regular classroom, but teachers and students use the latest video conferencing technologies.
Your teacher can be in one TAFE location, and you can join the class from another TAFE location using video conferencing equipment or a mobile device. You can also join in from a venue in a participating regional community. You will be able to see and talk to your teacher and other students as though they were in the room with you. You will also have access to support to meet your learning needs.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who want to develop the skills and knowledge to be competent in supporting clients in a range of technical areas. The target learner groups are current workers, job seekers, and unemployed people wishing to gain a professional qualification in information technology support.
MORE ABOUT THIS COURSE
There is a new version of this course coming soon. If it is available before you complete your studies, you will be notified of your options and may be transferred to the new course.
SERVICES AND STUDY SUPPORT
There are additional learning and study tools available for this course, including:
- Studiosity online access to a real life tutor
- Easy computing online short courses
- Library resources
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Tuesday, Wednesday and Thursday from 9.00am to 3.00pm. This timetable may change and will be confirmed by your teacher.
This is a fully government-subsidised JobTrainer course. Eligibility criteria applies.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
For further information or assistance, call 131 601.
If you are interested in studying as a Trainee please call 131 601 for full details. (only if available as a trainee)
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|BSBWHS403||Contribute to implementing and maintaining WHS consultation and participation processes|
|ICTICT408||Create technical documentation|
|ICTSAS307||Install, configure and secure a small office or home office network|
|ICTSAS410||Identify and resolve client ICT problems|
|ICTSAS412||Action change requests|
|ICTICT413||Relate to clients on a business level|
|ICTICT415||Provide one-to-one instruction|
|ICTICT421||Connect, maintain and configure hardware components|
|ICTICT422||Participate in ICT services|
|ICTICT428||Select cloud storage solutions|
|ICTSAS413||Manage resolution of system faults on a live system|
|ICTSAS414||Evaluate system status|
|ICTSAS416||Implement maintenance procedures|
|ICTSAS420||Provide first-level remote help desk support|
|ICTSAS421||Support users and troubleshoot desktop applications|
|ICTSAS424||Support different operating systems|
|ICTSAS425||Configure and troubleshoot operating system software|
|ICTSAS426||Locate and troubleshoot ICT equipment, system and software faults|
|ICTSAS518||Install and upgrade operating systems|
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.Enrol Now
Beardy Street, Armidale
Phone 131 601
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