Course Start Date
13 Jul 2021
18 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is fully government-subsidised under JobTrainer
The nationally accredited Certificate IV in Information Technology Support enables you to develop the skills and knowledge needed to work as an IT support officer. Reinforce your IT knowledge as you learn to support clients in a range of technical areas such as service desk, database, and network support.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Determine and confirm client business requirements
- Contribute to copyright, ethics and privacy in an Information and Communication Technology(ICT) environment
- Create technical IT documentation
- Implement Workplace Health and Safety, environmental sustainability, and anti-discrimination practices in an ICT workplace
- Provide a broad range of ICT support
- Install and configure a small network
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- A positive approach to problem-solving
- An analytical mind
- Communication and interpersonal skills
- Ability to work well in teams
- Collaboration skills and the ability to work independently
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A nationally accredited qualification at Certificate IV
- A strong pathway to continue your study and enhance your career opportunities
- IT support officer
- IT helpdesk technician
- IT network support
- Database support officer
GROW YOUR CAREER
Take your career further with the:
- Diploma of Information Technology
- Advanced Diploma of Information Technology
- Bachelor of Information Technology
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Discover the skills you need for the job you want at the TAFE NSW Information Sessions, 21-25 June 2021.
There are no information sessions currently scheduled for this course.
This is a full-time, blended delivery course. You will need to attend approximately 18 hours of class, over 3 days a week, for 18 weeks.
You may also be required to complete approximately 18 hours of additional study each week outside of class hours, including private study, research, assignment preparation, engaging with Moodle and practicing skills.
IS THIS COURSE RIGHT FOR YOU?
This group of students is predominantly made up of pre-employment. These student do not have any previous IT qualifications and are seeking to enter the IT industry as a Level 1 or 2 technician. Many of these students also consider this as the first step to an Information Technology related higher qualification. This group of students is predominantly made up of school leavers who have not had much exposure to formal learning beyond school. These students have digital literacy skills that they have acquired through their study at school and life experience. They are comfortable working with computers in general and able to use internet in their day-to-day activities.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Tuesdays, Wednesdays and Fridays from 9:00am to 3:30pm. This timetable may change and will be confirmed by your teacher.
This is a fully government-subsidised JobTrainer course. Eligibility criteria applies.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
FULLY GOVERNMENT SUBSIDISED
This course is fully government-subsidised for eligible students, meaning you will not have to pay any course fees. It is part of a program to help people develop the skills they need to get a job, undertake entry level qualifications or transition to a new job.
If you are not eligible for subsidised training, you can still choose to enrol in the course but will need to pay the full (non-subsidised) fee.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
For further information or assistance, call 131 601.
If you are interested in studying as a Trainee please call 131 601 for full details. (only if available as a trainee)
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|BSBWHS403||Contribute to implementing and maintaining WHS consultation and participation processes|
|ICTICT401||Determine and confirm client business requirements|
|ICTICT408||Create technical documentation|
|ICTICT418||Contribute to copyright, ethics and privacy in an ICT environment|
|ICTSAS307||Install, configure and secure a small office or home office network|
|ICTSAS410||Identify and resolve client ICT problems|
|ICTSAS412||Action change requests|
|BSBWOR404||Develop work priorities|
|ICTICT415||Provide one-to-one instruction|
|ICTICT421||Connect, maintain and configure hardware components|
|ICTICT428||Select cloud storage solutions|
|ICTNWK419||Identify and use current virtualisation technologies|
|ICTSAS414||Evaluate system status|
|ICTSAS416||Implement maintenance procedures|
|ICTSAS420||Provide first-level remote help desk support|
|ICTSAS421||Support users and troubleshoot desktop applications|
|ICTSAS424||Support different operating systems|
|ICTSAS425||Configure and troubleshoot operating system software|
|ICTSAS426||Locate and troubleshoot ICT equipment, system and software faults|
|ICTSAS518||Install and upgrade operating systems|
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.Enrol Now
136 William Street, Granville
Phone 131 601
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