Offering Info

Certificate IV in Information Technology Support

  • National Course Code: ICT40215
  • TAFE NSW code: ICT40215-01V04-21NEF-036

Location – TAFE Connects





Course Start Date

Enquire Now

Study Commitment

22.5 Hours per week


36 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is fully government-subsidised under JobTrainer

Course Details

The nationally accredited Certificate IV in Information Technology Support enables you to develop the skills and knowledge needed to work as an IT support officer. Reinforce your IT knowledge as you learn to support clients in a range of technical areas such as service desk, database, and network support.


Through a mix of theory and practical coursework, learn to:

  • Determine and confirm client business requirements
  • Contribute to copyright, ethics and privacy in an Information and Communication Technology(ICT) environment
  • Create technical IT documentation
  • Implement Workplace Health and Safety, environmental sustainability, and anti-discrimination practices in an ICT workplace
  • Provide a broad range of ICT support
  • Install and configure a small network


Develop the attributes to help you get ahead:

  • A positive approach to problem-solving
  • An analytical mind
  • Communication and interpersonal skills
  • Ability to work well in teams
  • Collaboration skills and the ability to work independently


Completing this course provides you with:

  • A nationally accredited qualification at Certificate IV
  • A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

  • IT support officer
  • IT helpdesk technician
  • IT network support
  • Database support officer


Take your career further with the:

  • Diploma of Information Technology
  • Advanced Diploma of Information Technology
  • Bachelor of Information Technology

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


TAFE NSW offers the Certificate IV in Information Technology Support as either a traineeship or non-traineeship, so you can create career you want.

There are no entry requirements for non-trainees.

To be eligible for this course you must:

  • Be employed in the IT industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.


To be prepared for this course, we recommend that you have:

  • Efficient digital literacy skills
  • A general understanding of computers
  • Practical knowledge of using the internet
  • Experience in software navigation
  • Excellent organisational skills and ability to multi-task

If you need help preparing for study, contact us about your options.


With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, you will need access to a computer or laptop and reliable internet. All additional resources will be provided for your use, including: operating system software, application software, helpdesk software. You will also need access to basic stationery items.


There are no information sessions currently scheduled for this course


This is a blended flexible course. You will need to complete approximately 22.5 hours of study a week, for 1 year.

You may also be required to complete approximately 6.9 hours of additional study each week outside of class hours, including research activities/self-paced study and prescribed Moodle activities.

This course is offered by Connected Classroom. This is just like a regular classroom, but teachers and students use the latest video conferencing technologies.

Your teacher can be in one TAFE location, and you can join the class from another TAFE location using video conferencing equipment or a mobile device. You can also join in from a venue in a participating regional community. You will be able to see and talk to your teacher and other students as though they were in the room with you. You will also have access to support to meet your learning needs.


This course offering is designed for people who want to develop the skills and knowledge to be competent in supporting clients in a range of technical areas. The target learner groups are current workers, job seekers, and unemployed people wishing to gain a professional qualification in information technology support.


There is a new version of this course coming soon. If it is available before you complete your studies, you will be notified of your options and may be transferred to the new course.


There are additional learning and study tools available for this course, including:

  • Studiosity online access to a real life tutor
  • Easy computing online short courses
  • Library resources

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

20 hours per week of supported study in your own time from your local campus, workplace or from home. Your teacher will develop your individual training plan to meet your needs.

This is a fully government-subsidised JobTrainer course. Eligibility criteria applies.


This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes
ICTICT401 Determine and confirm client business requirements
ICTICT408 Create technical documentation
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
ICTSAS307 Install, configure and secure a small office or home office network
ICTSAS410 Identify and resolve client ICT problems
ICTSAS412 Action change requests
Elective Units
Number Title
ICTICT413 Relate to clients on a business level
ICTICT415 Provide one-to-one instruction
ICTICT421 Connect, maintain and configure hardware components
ICTICT422 Participate in ICT services
ICTICT428 Select cloud storage solutions
ICTSAS413 Manage resolution of system faults on a live system
ICTSAS414 Evaluate system status
ICTSAS416 Implement maintenance procedures
ICTSAS420 Provide first-level remote help desk support
ICTSAS421 Support users and troubleshoot desktop applications
ICTSAS424 Support different operating systems
ICTSAS425 Configure and troubleshoot operating system software
ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults
ICTSAS518 Install and upgrade operating systems

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Janison St, Tamworth
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

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