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Offering Info

Certificate II in Retail Services

  • National Course Code: SIR20216
  • TAFE NSW code: SIR20216-01V01-19GLI-042

Location – Glen Innes Connected Learning Centre

Study Type

Part Time Day

Course Start Date

24 Jul 2019

Hours Per Week

12

Duration

18 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Depending on your previous qualifications and experience your fee may decrease from the maximum shown.
Payment by instalment may also be available. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

Number Title
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND004 Plan a career in the retail industry
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXSLS002 Follow point-of-sale procedures
SIRXWHS002 Contribute to workplace health and safety
There are no entry requirements for this qualification.
Attend an information session with the teaching staff, discuss the course and get more information about enrolment and next steps.

Date: 27 June 2019
Time: 5:30pm to 6:00pm
Location: Glen Innes TAFE Campus, Makerspace, CLC?
Teacher: Robyn Turnham

Wednesday's and Friday's 9:00am-3:30pm via Video Conference from TAFE NSW Tamworth to Connected Learning Centres in Quirindi, Glen Innes, Tenterfield, Coonabarabran, Bourke and Grenfell.

To complete this course within the given timeframes, all learnes will be required to work through a pre-planned schedule. Learners will be required to demonstrate practical components of the course either in a real pharmacy work environment or attend workshops in a simulated retail environment at certain TAFE NSW Campuses.

Studying at a TAFE NSW Connected Learning Centre means that you don't have to leave your local community to get a first rate education and access elite training, teachers and support services.

Connected Learning Centres are custom designed to utilise modern technologies, simulations and virtual reality experiences to offer you a wider range of choices, more accessible, practical training and flexible learning opportunities. Students can access work booths, group learning rooms, a computer hub, print shop, tech-bar, media lounge, and learning support centre and a creative space to work on ideas for the future.

Our Connected Learning Centres will equip you with the skills you need for the jobs you want - in regional NSW, or anywhere in the world. If you would like to explore your local Connected Learning Centre, please visit www.tafensw.edu.au/clc.
Attendance is Wednesday's and Fridays 9:00am-3:30pm at TAFE NSW Glen Innes, Connected Learning Centre, 65 Grey Street.
Please contact the TAFE West Region Hotline on 131601.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Glen Innes Connected Learning Centre
65 Grey Street, Glen Innes
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

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Course Information

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