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Offering Info

Certificate II in Retail Services

  • National Course Code: SIR20216
  • TAFE NSW code: SIR20216-01V01-19KEM-009

Location – Kempsey Campus

Study Type

Full Time

Course Start Date

22 Jul 2019

Hours Per Week

16.5

Duration

12 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Depending on your previous qualifications and experience your fee may decrease from the maximum shown.
Payment by instalment may also be available. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

A range of criteria apply for course fees and to access government subsidised training.

Remember, TAFE NSW provides a range of easy and flexible payment options for students or a nominated third party. (If a nominated third party is covering the cost of your fees, a letter of authority or purchase order will be required).

Use the Calculate Your Fee button for your indicative course fee and to check if you qualify for government subsidised training, including an exemption or concession.

When your enrolment is complete, and you have paid the applicable fees, you will be entitled to attend class, participate in training, sit for examinations, receive educational awards, use amenities and services and receive an active TAFEcard (which provides access to library resources).

In addition to your course fee, there may be some additional charges to cover the costs of undertaking this training.

Costs associated with work experience and field trips such as food, transport and accommodation are at the students own expense.

If you are interested in studying as a Trainee please call 131 601 for full details.

Number Title
SIRXPDK001 Advise on products and services
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXWHS002 Contribute to workplace health and safety
SIRXCEG001 Engage the customer
SIRXSLS002 Follow point-of-sale procedures
SIRXRSK001 Identify and respond to security risks
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND004 Plan a career in the retail industry
SIRRMER001 Produce visual merchandise displays
SIRRINV001 Receive and handle retail stock
SIRXIND001 Work effectively in a service environment
There are no entry requirements for this qualification.
Attend an Information Session to meet with the teaching staff, discuss the course and get more information about enrolment and next steps.

Date: Wednesday, 26th June 2019
OR
Date: Wednesday, 3rd July 2019
Time: 10.00am to 12.00pm
Location: Kempsey Campus, Building B, Level One, Room B.102

Students who cannot attend the Information Session please make an online enquiry or contact us on131 601 for more information about the course.

A message for young people under 17 years of age: If you are under 17 years and wish to enrol you will need to have completed Year 10, or have special permission from school and TAFE to do so.
Classes are currently scheduled to run on Thursday, 9.00am to 3.30pm.
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it.

Be sure to read your chosen course information carefully to make sure it is the right qualification, location and study type for you.

Enrol and pay online via our secure payment gateway to secure your place.

If you are interested in studying as a Trainee please call 131 601 for full details.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Kempsey Campus
58 Sea Street, West Kempsey
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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Course Information

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