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Offering Info

Certificate II in Retail Services

  • National Course Code: SIR20216
  • TAFE NSW code: SIR20216-01V01-19OTE-001

Location – TAFE Digital

Study Type

Online

Course Start Date

Anytime

Hours Per Week

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Duration

1 Year

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Depending on your previous qualifications and experience your fee may decrease from the maximum shown.
Payment by instalment may also be available. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

This training is subsidised by the NSW government under Smart and Skilled. The student fee you will need to pay, will be determined according to your personal circumstances and eligibility for a subsidised place, you may also be eligible for a concession fee, fee exemption or fee free scholarship. Payment by instalments is available.

You may continue with an enrolment into this course if you are not eligible for subsidised training, however the full training fee will be applicable. There are conditions to enrolment if you are a Temporary Visa Holder. To discuss your visa status and eligibility to enrol please phone 131 241.

For further information on fees and charges please see https://www.tafensw.edu.au/get-started-at-tafe-nsw/fees-information

Please ensure you also read and understand the associated fee policies and conditions related to withdrawal from a course, applying for a refund of fees, applying for a deferral to your studies and if you are behind in payment of instalments.

Number Title
SIRXPDK001 Advise on products and services
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXWHS002 Contribute to workplace health and safety
SIRXCEG001 Engage the customer
SIRXSLS002 Follow point-of-sale procedures
SIRXRSK001 Identify and respond to security risks
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND004 Plan a career in the retail industry
SIRRINV001 Receive and handle retail stock
BSBWOR204 Use business technology
SIRXIND001 Work effectively in a service environment
There are no entry requirements for this qualification.
Online courses may include workshops, work placement etc. Teachers will provide a course training plan & study calendar. You need to plan time each week to complete assessments & get feedback on your progress.
To enrol in this course please click on the Enrol Now button. You may also enrol over the phone by calling TAFE Digital on 131 601

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

TAFE DIGITAL
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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Course Information

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