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Offering Info

Certificate II in Retail Services

  • National Course Code: SIR20216
  • TAFE NSW code: SIR20216-01V01-19ULT-006

Location – Ultimo College, Main Campus

Study Type

Full Time

Course Start Date

Enquire Now

Hours Per Week

16

Duration

15 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
There are no entry requirements for this qualification.
In addition you will be required to undertake approx 10 hours per week of unstructured learning outside the class hours.

INFORMATION SESSION
There are no Information Sessions scheduled at this time. Please contact campus for more information.

MORE ABOUT THIS COURSE

Did you know as a TAFE NSW student you have unlimited access to Lynda.com which is an online library of video courses in software, design, technology, communication, learning and business. These skills can help you to achieve your study goals. Visit the Student Portal to get started.
You will need to attend approximately 16 hours of class a week over 3 days per week for 15 weeks. An indication of your weekly class attendance is Monday, Tuesday and Wednesday 10:00am - 3:30pm

Depending on your previous qualifications and experience your fee may decrease from the maximum shown.
Payment by instalment may also be available. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to Sydney TAFE and the government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

The fee category that will apply to you depends on your eligibility and your individual circumstances. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

For further information about eligibility and explanations of the different fee categories, visit https://smartandskilled.nsw.gov.au/are-you-eligible

PAYMENT OPTIONS AND ASSISTANCE

Fees:https://www.tafensw.edu.au/enrol/fees

Payment - funding: https://www.tafensw.edu.au/enrol/payment-funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Find out more about recognition: https://www.tafensw.edu.au/enrol/recognition-credit-transfers

Enrolments will open from 14 October 2019 for our February 2020 intake.

To find out more information on this course including the next start date, submit an online enquiry by clicking the Enquire Now button on this page, or call 131 601 during business hours* to chat with a member of our friendly customer service team.

*Our customer service team are available from Monday to Friday, 9am to 5pm AEST.

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it.

Be sure to read your chosen course information carefully to make sure it is the right qualification, location and study type for you.

Enrol and pay online via our secure payment gateway to secure your place.

As you progress through the enrolment process you will be prompted to provide additional information.

If you are interested in studying as a Trainee or Apprentice please call 131 601 for full details.

Core Units
Number Title
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective Units
Number Title
SIRXPDK002 Advise on food products and services
BSBWOR204 Use business technology
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXIND002 Organise and maintain the store environment

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Ultimo College, Main Campus
651-731 Harris Street, Ultimo
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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