null

Offering Info

Certificate II in Retail Services

  • National Course Code: SIR20216
  • TAFE NSW code: SIR20216-01V01-21QUI-133

Location – Quirindi Connected Learning Centre

Attendance

Full Time

Delivery

Combination

Course Start Date

Enquire Now

Study Commitment

16 Hours per week

Duration

18 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally recognised Certificate II in Retail Services equips you with important customer service and merchandising experience for an exciting career as a retail professional in the dynamic retail sector. Learn how to engage customers and ensure workplace safety with practical, real world training.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Interact with customers
  • Manage feedback and complaints
  • Use equipment including Point of Sale and scanning technology
  • Receive and handle stock and deliveries
  • Engage customers in-person
  • Observe safety for customers and colleagues

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • A passion for retail
  • Teamwork skills and a preference to work with people
  • Confidence interacting with customers
  • A hard-working attitude
  • A desire to learn new things and develop their skills
  • Initiative

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

  • General retail assistant
  • Frontline team member
  • Customer service assistant
  • Customer service professional
  • Point-of-sale operator
  • Checkout worker

GROW YOUR CAREER

Take your career further with the:

  • Certificate III in Retail Services
  • Certificate IV in Retail Management
  • Diploma of Retail Leadership
  • Diploma of Retail Merchandise Management
  • Diploma in Visual Merchandising

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol now.

Traineeship

TAFE NSW also offers the Certificate II in Retail Services as a traineeship. To be eligible to enrol as a trainee you must:

  • Be employed in the retail industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

IS THIS COURSE RIGHT FOR YOU?

To be prepared for this course, we recommend that you have:

  • Curiosity about the retail industry and consumer behaviour
  • Foundational computer skills for Microsoft Office and internet use
  • Excellent communication and interpersonal skills
  • A desire to work with people and in teams
  • Quick-thinking, problem solving strengths

If you need help preparing for study, contact us about your options.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, you will need to demonstrate practical components of the course either in a retail work environment or in a simulated retail environment at selected TAFE NSW Campuses. Learners will need a USB and a recording device (mobile phone).

Discover the skills you need, for the job you want at a TAFE NSW Information Session.

INFORMATION SESSIONS

There are no information sessions currently scheduled for this course

STUDY COMMITMENT

This is a blended full time course. You will need to attend approximately 16 hours of class, over 3 days a week, for 18 weeks.

You may also be required to complete approximately 1.3 hours of additional study each week outside of class hours.

Studying at a TAFE NSW Connected Learning Centre means that you dont have to leave your local community to get a first rate education and access elite training, teachers and support services.

Connected Learning Centres are custom designed to utilise modern technologies, simulations and virtual reality experiences to offer you a wider range of choices, more accessible, practical training and flexible learning opportunities. Students can access work booths, group learning rooms, a computer hub, print shop, tech-bar, media lounge, and learning support centre and a creative space to work on ideas for the future.

Our Connected Learning Centres will equip you with the skills you need for the jobs you want - in regional NSW, or anywhere in the world. If you would like to explore your local Connected Learning Centre

IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for learners who are job seekers seeking employment or wanting to re-skill for a career change in retail. Learners will be aspiring to work in a variety of retail industry areas, which may include; speciality retailers, supermarkets, department stores and quick service restaurants.

SERVICES AND STUDY SUPPORT

There are additional learning and study tools available for this course, including:

  • Studiosity - online access to a real life tutor
  • Accessibility and Disability Services
  • Personal Counselling
  • Aboriginal and/or Torres Strait Islander Student Support and Services
  • Library resources

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled at TAFE NSW Quirindi, Connected Learning Centre on Monday and Tuesday from 9.00am to 3.30pm, and Wednesday from 9.00am to 1.00pm. This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective Units
Number Title
SIRRFSA001 Handle food safely in a retail environment
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry
SIRXPDK002 Advise on food products and services
SIRXSLS002 Follow point-of-sale procedures

Note: Not all elective units listed may be available to study, please enquire for more information.

Cashier, Retail Liquor Outlet Attendant, Food Sales Assistant (Fast Food Outlets),Retail Assistant, Customer service assistant

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Quirindi Connected Learning Centre
123 Hawker Street, Quirindi
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

Unsave Course

Download Course Brochure

Enter your details to make an enquiry and receive the course brochure