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National code: SIR20216

Certificate II in Retail Services at Glen Innes

Class details

Schedule Pace and number of hours.

Full Time

Delivery Method of course delivery.

Virtual classroom on campus

Duration

Course duration Total time required to complete a course.

3 months

Start date First day of attendance online or on campus.

Next intake

End date Final day of attendance online or on campus.

Time Commitment

Class time Dedicated hours required each week in either online or on campus classes.

16 hours

Additional study time The minimum recommended hours you will need to commit to your studies outside of class hours. This may include private study, work placements and research.

3 hours

Fee details

Full fee This is the non-subsidised fee for the course. Payment plans may be available.

$3,930

This course may be fee free, or available at a reduced cost.

Proposed timetable What time classes run

This course is currently scheduled on Monday and Tuesday with day classes and Wednesday with morning classes. This timetable may change and will be confirmed by your teacher.

Additional information Other things to know

Assessments

Assessments give you the opportunity to demonstrate what you have learnt and to identify the knowledge or skills that may need further development.

  • Knowledge assessments: multiple choice questions, short answer questions, case studies

  • Practical skills assessments: demonstrations under observation

Work placement

Work placement provides you with opportunities to respond to situations and circumstances that cannot be replicated in a learning or simulated environment. Work placement strengthens your training and supports continued learning and assessment in the workplace.

  • There are no entry or workplacement requirements for this qualification.

    TAFE NSW also offers the Certificate III in Retail course as a traineeship. To be eligible to enrol as a trainee you must be employed in Retail and have a signed traineeship contract.

    Learners will be required to demonstrate practical components of the course either in a real or in a simulated retail environment. Learners will require access to computer, internet, webcam, headset and a recording device (mobile phone).

    Learners may be required to complete approximately 3 hours of additional study each week outside of class hours for revision and study.

Materials needed

To complete this course, the following materials are required:

  • You will need to provide for yourself the following resources which you will keep when you complete your study:

    • Access to computer, internet, webcam, headset and a recording device (mobile phone).

Additional entry requirements

To make sure this delivery option is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

  • There are no additional requirements for this qualification.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate II in Retail Services qualification, you’ll need to successfully complete 12 Units of competency, including 7 core and 5 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Engage the customer SIRXCEG001

  • Communicate in the workplace to support team and customer outcomes SIRXCOM001

  • Work effectively in a service environment SIRXIND001

  • Organise personal work requirements SIRXIND003

Course delivery Virtual classroom, on campus

You will attend a TAFE NSW campus or Connected Learning Centre to connect with your teachers and other students in a virtual classroom where you will participate in learning activities via video or web conferencing technology. Much like a regular class, you will have scheduled times of attendance. Depending on what you are studying, your course may also include some online units or practice training though our network of Mobile Training Units.

Glen Innes

Located in the heart of Glen Innes in the Northern Tablelands region, TAFE NSW Glen Innes provides a wide range of face-to-face and flexible study options for the people of the Severn Shire Council and surrounds. Combining traditional knowledge resources with some of the best new and emerging technologies TAFE NSW has to offer, TAFE NSW Glen Innes offers students a user-focused, service-rich environment that supports social outcomes, learning, teaching and research designed to meet the changing needs of local students, customers and industries.

Campus address

65 Grey Street Glen Innes 2370

Parking on campus grounds is available.

Refer to your local bus timetables, visit transportnsw.info

Facilities

TAFE NSW campuses work closely with the community and industry to ensure you have access to the industry standard technologies, equipment and facilities.

  • Computer labs

  • Conference rooms

  • Library

  • Various specialist classrooms

Student support

We're here for you. Get help and assistance with nearly every aspect of your study life - from study support and student resources, to counselling, guidance, and help finding jobs or accommodation.

  • Mon 8:30 AM - 4:30 PM
  • Tue 8:30 AM - 4:30 PM
  • Wed 8:30 AM - 4:30 PM
  • Thu 8:30 AM - 4:30 PM
  • Fri 8:30 AM - 4:30 PM
  • Sat Closed
  • Sun Closed