Offering Info

Certificate III in Retail

  • National Course Code: SIR30216
  • TAFE NSW code: SIR30216-01V01-19ARM-070

Location – Armidale Campus

Study Type

Part Time Day

Course Start Date

22 Jul 2019

Hours Per Week



28 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Depending on your previous qualifications and experience your fee may decrease from the maximum shown.
Payment by instalment may also be available. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

Number Title
SIRRFSA001 Handle food safely in a retail environment
SIRRINV001 Receive and handle retail stock
SIRRINV002 Control stock
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
SIRRMER003 Coordinate visual merchandising activities
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXCOM003 Promote team cohesion
SIRXIND001 Work effectively in a service environment
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND005 Develop personal productivity
SIRXMGT001 Supervise and support frontline team members
SIRXPDK002 Advise on food products and services
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXTAD001 Train others in frontline tasks
SIRXWHS002 Contribute to workplace health and safety
There are no entry requirements for this qualification
Fulltime study options available. To complete the course within the given timeframe, all learners will be required to work through a pre-planned study schedule. Learners will be required to demonstrate practical components of the retail course in either a real retail environment if employed in the retail industry OR attend workshops in a simulated retail environment at TAFE NSW Tamworth Campus.

Attend an information session with the teaching staff, discuss the course and get more information about enrolment and the next steps.

Date: Thursday 27th June 2019
Time: 5:30pm - 6:00pm
Location: Armidale TAFE Campus, Room MG.04, M Block
Teacher: Robyn Turnham
Monday, Tuesday 9:00-3:30pm and Wednesday's 9:00am -1:00pm via video conference from TAFE NSW Tamworth to selected TAFE NSW West Region campuses.
Please contact the TAFE West Region Hotline on 131601.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Armidale Campus
Beardy Street, Armidale
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

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Course Information

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