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Offering Info

Certificate III in Retail

  • National Course Code: SIR30216
  • TAFE NSW code: SIR30216-01V01-19HIL-201

Location – The Hills College, Baulkham Hills Campus

Study Type

Full Time

Course Start Date

Anytime

Hours Per Week

5

Duration

18 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Depending on your previous qualifications and experience your fee may decrease from the maximum shown.
Payment by instalment may also be available. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

Incidental Cost
  • Student Association - $20.00
Number Title
FSKLRG06 Participate in work placement
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRWSLS002 Analyse and achieve sales targets
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXIND002 Organise and maintain the store environment
SIRXMKT001 Support marketing and promotional activities
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
There are no entry requirements for this qualification
This course includes Work Placement in a major retailer. It is an option and not compulsory, the hours are flexible to suit the needs of the Learner. It provides a great opportunity to learn about the industry, gain work experience and increase the prospect of employment.
5 hours per week, 3 days a week, 1 hour unstructured on Moodle on campus or own time, 273 hours in 18 weeks of Unstructured Learning
To enrol in this course, please use the Enrol option.

A Unique Student Identifier is required prior to enrolment. To apply for your USI visit www.usi.gov.au If you cannot remember your USI or if you have forgotten you have one, please visit the USI Website for assistance in retrieving your USI.

For further assistance, contact the WSI Service Centre on 131 870 to enrol.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

The Hills College, Baulkham Hills Campus
146-160 Old Northern Road, Baulkham Hills
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

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Course Information

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