Part Time Day
Course Start Date
Hours Per Week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
There are no information sessions currently scheduled for this course
This is a part-time day blended course. You will need to attend approximately 13.4 hours of class over 3 days a week, for 28 weeks.
You may also be required to complete approximately 1.9 hours of additional study each week outside of class hours.
Studying at a TAFE NSW Connected Learning Centre means that you don?t have to leave your local community to get a first rate education and access elite training, teachers and support services.
Connected Learning Centres are custom designed to utilise modern technologies, simulations and virtual reality experiences to offer you a wider range of choices, more accessible, practical training and flexible learning opportunities. Students can access work booths, group learning rooms, a computer hub, print shop, tech-bar, media lounge, and learning support centre and a creative space to work on ideas for the future.
Our Connected Learning Centres will equip you with the skills you need for the jobs you want - in regional NSW, or anywhere in the world. If you would like to explore your local Connected Learning Centre
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for learners who are Job seekers, Aboriginal people, mature aged, seeking employment or re-skilling in general retail. Learners will have little or no retail industry experience or knowledge. Learners will be aspiring to work in a variety of retail industry areas, which may include; food or general retailers, automotive industry, supermarkets.
SERVICES AND STUDY SUPPORT
There are additional learning and study tools available for this course, including:
- A free tutorial support service to all TAFE NSW learners and further support services include:
- Studiosity - online access to a real life tutor
- Accessibility and Disability Services
- Personal Counselling
- Aboriginal and/or Torres Strait Islander Student Support and Services
- Library resources
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Studiosity - online access to a real life tutor
- Easy computing online short courses
- Access to local TAFE libraries
This course is currently scheduled at TAFE NSW Bourke, Connected Learning Centre on Monday & Tuesday from 9.00am to 3.30pm, and Wednesday from 9.00am to 1.00pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Semester two starts July 2020. Enquire now to be notified when enrolments open.
To find out more information on this course including the next start date, submit an online enquiry by clicking the Enquire Now button on this page, or call 131 601 during business hours* to chat with a member of our friendly customer service team.
*Our customer service team are available from Monday to Friday, 9am to 5pm AEST.
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it.
Be sure to read your chosen course information carefully to make sure it is the right qualification, location and study type for you.
Enrol and pay online via our secure payment gateway to secure your place.
As you progress through the enrolment process you will be prompted to provide additional information.
If you are interested in studying as a Trainee or Apprentice please call 131 601 for full details.
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXWHS002||Contribute to workplace health and safety|
|SIRXCEG001||Engage the customer|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXIND001||Work effectively in a service environment|
|SIRXCOM002||Work effectively in a team|
|SIRRRTF001||Balance and secure point-of-sale terminal|
|SIRXPDK002||Advise on food products and services|
|SIRRMER003||Coordinate visual merchandising activities|
|SIRXIND005||Develop personal productivity|
|SIRRFSA001||Handle food safely in a retail environment|
|SIRRMER002||Merchandise food products|
|SIRXIND002||Organise and maintain the store environment|
|SIRXIND003||Organise personal work requirements|
|SIRRMER001||Produce visual merchandise displays|
|SIRXCOM003||Promote team cohesion|
|SIRRINV001||Receive and handle retail stock|
|SIRXMGT001||Supervise and support frontline team members|
|SIRXTAD001||Train others in frontline tasks|
|CHCDIV001||Work with diverse people|
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Bourke Connected Learning Centre
48 Oxley Street, Bourke
Phone 131 601
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