Course Start Date
5 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
There are no information sessions currently scheduled for this course
This is a workbased course. This program is designed with a foundation of workplace learning over a period of 2 years.
You will be employed in the retail industry for approximately 35 to 38 hours per week.
The formal knowledge component of the program will be supported through the use of an online Learning Management System through Training Resource Solutions for the SIR Training Package.
There will be 1 scheduled contact via phone to support your understanding of the LMS, 4 scheduled 2 hour workplace visits to support skills assessment as well as 8 x 30min (one per TAFE Term) scheduled managed contact points.
You will build the majority of your skills and knowledge development through your employment on the job.
You may also be required to complete approximately 5 hours of additional study each week outside of work hours.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who are working within a registered traineeship contract.
SERVICES AND STUDY SUPPORT
Students with special education needs may access support through the following:
- specialist support staff, facilities and learning materials for students with disabilities.
- providing the opportunity to develop skills in real industry settings.
- providing a safe and healthy learning environment - both within TAFE and during work placement.
- counselling and careers advisory services.
- specialist staff to assist with language, literacy and numeracy skills.
- specialist support staff for ATSI students and students from non-English speaking backgrounds.
Students also have access to libraries where they can borrow a range of resources and get personalised help from library support staff. Libraries also provide access to online resources (eBooks, eJournals, eVideos) that are available from any computer and most mobile devices. Free WiFi and charged printing and photocopying are also available.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Studiosity - online access to a real life tutor
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
This course is currently scheduled for workplace trainees. An individual training plan will be provided when you enrol in this course. Your plan will outline the recommended study timetable and detail your units and assessments.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
For further information or assistance, call 131 601.
Find out more about Applying and Enrolling
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|SIRXMGT001||Supervise and support frontline team members|
|SIRXMKT001||Support marketing and promotional activities|
|SIRXSLS002||Follow point-of-sale procedures|
|BSBMKG401||Profile the market|
|SIRRMER001||Produce visual merchandise displays|
|SIRRINV001||Receive and handle retail stock|
|SIRXIND002||Organise and maintain the store environment|
|SIRRSTY001||Style the customer|
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Neville Place, Griffith
Phone 131 601
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