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Offering Info

Certificate III in Retail

  • National Course Code: SIR30216
  • TAFE NSW code: SIR30216-01V01-21FRB-134

Location – Forbes

Attendance

Part Time

Delivery

Combination

Course Start Date

Enquire Now

Study Commitment

12 Hours per week

Duration

18 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally recognised Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway for employment and further study.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Build customer relationships and loyalty
  • Work effectively in a team
  • Work effectively in a service environment
  • Identify and respond to security risks
  • Contribute to workplace health and safety

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • Strong customer-service skills
  • Communication and interpersonal skills
  • Critical thinking and problem solving
  • Attention to detail
  • Teamwork

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally accredited qualification at Certificate III level
  • Strong pathways to continue your study and enhance your career opportunities
  • Skills and knowledge to start your own business

Career opportunities:

  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail supervisor
  • Merchandise coordinator
  • Sales supervisor

GROW YOUR CAREER

Take your career further with the:

  • Certificate IV in Retail Management
  • Diploma of Visual Merchandising
  • Bachelor of Business with TAFE NSW degrees

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol now.

Traineeship

TAFE NSW also offers the Certificate III in Retail as a traineeship. To be eligible to enrol in the course as a trainee you must:

  • Be employed in the retail industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

IS THIS COURSE RIGHT FOR YOU?

To be prepared for this course, it is recommended that you have:

  • Access to a computer and internet
  • Fundamental computer skills
  • Good communication and interpersonal skills

If you need help preparing for study, contact us about your options.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, learners will be required to demonstrate practical components of the course either in a retail work environment or in a simulated retail environment at Tamworth Campus. Learners will need a USB and a recording device (mobile phone).

Discover the skills you need, for the job you want at a TAFE NSW Information Session.

INFORMATION SESSIONS

There are no information sessions currently scheduled for this course

STUDY COMMITMENT

This is a blended full time course. You will need to attend approximately 12 hours of class, over 2 days a week, for 18 weeks.

You may also be required to complete approximately 1.4 hours of additional study each week outside of class hours.

This course is offered by Connected Classroom. This is just like a regular classroom, but teachers and students use the latest video conferencing technologies.

Your teacher can be in one TAFE location, and you can join the class from another TAFE location using video conferencing equipment or a mobile device. You can also join in from a venue in a participating regional community. You will be able to see and talk to your teacher and other students as though they were in the room with you. You will also have access to support to meet your learning needs.

IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for learners who are job seekers, mature aged, seeking employment or re-skilling in general retail. Learners will have little or no retail industry experience or knowledge. Learners will be aspiring to work in a variety of retail industry areas, which may include; food or general retailers, automotive industry, supermarkets.

SERVICES AND STUDY SUPPORT

There are additional learning and study tools available for this course, including:

  • Studiosity - online access to a real life tutor
  • Accessibility and Disability Services
  • Personal Counselling
  • Aboriginal and/or Torres Strait Islander Student Support and Services
  • Library resources

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled Tuesday and Wednesday from 9.00am to 3.30pm. This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
Elective Units
Number Title
SIRRFSA001 Handle food safely in a retail environment
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
SIRRRTF001 Balance and secure point-of-sale terminal
SIRWSLS002 Analyse and achieve sales targets
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND005 Develop personal productivity
SIRXMKT001 Support marketing and promotional activities
SIRXPDK002 Advise on food products and services

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Forbes
Browne & Harold Streets, Forbes
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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