Offering Info

Certificate II in Hospitality

  • National Course Code: SIT20316
  • TAFE NSW code: SIT20316-01V02-20ALB-020

Location – Albury

Study Type

Full Time

Course Start Date

Enquire Now

Study Commitment

20 Hours per week


16 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally accredited Certificate II in Hospitality is designed for aspiring food and beverage attendants who want to build an exciting career in the growing hospitality industry. This entry level qualification will teach you the essential hands-on skills to deliver great customer service in a variety of hospitality settings such as restaurants and cafes.


Through theoretical and practical course work, you will learn to:

  • Work effectively in a service team
  • Interact with a variety of diverse customers
  • Identify and create solutions for issues and problems
  • Take responsibility for service outcomes
  • Provide a great customer experience


Develop the attributes to get ahead in this field:

  • Ability to work under pressure
  • Effective communication skills
  • The ability to collaborate and work in a team
  • A positive can-do attitude


The Certificate II in Hospitality will equip you with:

  • A nationally recognised qualification
  • The skills to work in a variety of industry settings such as cafes, restaurants and more
  • Strong pathways into future study

Career outcomes and job roles can include:

  • Cafe attendant
  • Food and beverage attendant


Take you career further with the hospitality study pathway:

  • Certificate III in Hospitality
  • Certificate IV in Hospitality
  • Diploma of Hospitality Management
  • Advanced Diploma of Hospitality Management


The hospitality industry is currently booming. Employment in the hospitality industry is expected to increase significantly in the next five years, with around 91,000 additional jobs. This course prepares you with practical and customer-focused skills to meet evolving industry demands.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


There are no entry requirements for this qualification. You can enrol in this course now.


During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful.

Liquor and Gaming NSW regulations require you to be 18 years of age or older to undertake units that involve the service of alcohol and/or gaming operations.

Electives which are used for licensing purposes include:

  • SITHFAB002 Provide responsible service of alcohol (RSA)
  • SITHGAM001 Provide responsible gambling services (RCG)


At TAFE NSW we provide training that includes hands-on, practical experience. Work placement ensures you have the job-ready skills to achieve competency in this course.

You will be required to complete a minimum of 12 service periods (shifts).

You can complete these service periods in a TAFE NSW simulated workplace, through a work placement which TAFE NSW will organise in conjunction with you, through paid work or a combination of all three.

You will practice:

  • Interacting positively with multiple customers, providing quality customer service
  • Working with speed and efficiency to meet the operational needs of contemporary hospitality businesses
  • Identifying issues and problems and participating in their resolution
  • Working cooperatively as part of a team, and taking responsibility for service outcomes


To be prepared for this course, it is recommended that you have:

  • An interest in hospitality and working in a fast-paced, shift environment
  • The ability to work in a team
  • Basic communication skills

If you need support in preparation for study, contact us about your options.


Liquor and Gaming NSW regulations require you to be 18 years of age or older to obtain a competency card that allows you to work in the industry and serve or supply alcohol and/or work with gaming machines.


To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.

Date: Wednesday, 22 January 2020
Time: 10.00am to 5.00pm (you are welcome to drop in anytime between these hours)
Location: TAFE NSW Albury, Building F, Level G, Room Rivers Training Restaurant


This is a face to face full time course. You will need to attend approximately 20 hours of class, over 3 days a week, for 16 weeks.

You may also be required to complete approximately 18 hours of additional study each week outside of class hours, including work experience and private study.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Studiosity - online access to a real life tutor
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID 19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Monday from 9.00am to 3.30pm, Tuesday and Wednesday from 9.00am to 4.30pm. This timetable may change and will be confirmed by your teacher.


This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?


You will need to provide for yourself the following resources which you will keep when you complete your study:

  • RSA Licensing: $85.00
  • RCG Licensing: $40.00
  • Uniform: approximately $100.00
  • Futura Text book: approximately $200.00


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enquire now for Semester 2 2020 and be notified when enrolments open.

TAFE NSW is open for business so to find out more information on this course including when it will start and how it will be delivered (face-to-face, in a virtual classroom, self-paced, online or a mixture), submit an online enquiry by clicking the Enquire Now button on this page. You can also call 131 601 during business hours* to chat with a member of our friendly customer service team.

* Our customer service team are available from Monday to Friday, 9am to 5pm AEST.

Core Units
Number Title
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITHIND003 Use hospitality skills effectively
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
Elective Units
Number Title
SITXFSA001 Use hygienic practices for food safety
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB007 Serve food and beverage
SITHFAB005 Prepare and serve espresso coffee
SITHFAB001 Clean and tidy bar areas
SITXFIN001 Process financial transactions

Note: Not all elective units listed may be available to study, please enquire for more information.

Caf Attendant
Catering Assistant
Bar Attendant

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Poole Street, Albury
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

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