Part Time Day
Course Start Date
20 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
The nationally accredited Certificate II in Hospitality is designed for aspiring food and beverage attendants who want to build an exciting career in the growing hospitality industry. This entry level qualification will teach you the essential hands-on skills to deliver great customer service in a variety of hospitality settings such as restaurants and cafes.
LEARN NEW SKILLS
Through theoretical and practical course work, you will learn to:
- Work effectively in a service team
- Interact with a variety of diverse customers
- Identify and create solutions for issues and problems
- Take responsibility for service outcomes
- Provide a great customer experience
DEVELOP YOUR TALENT
Develop the attributes to get ahead in this field:
- Ability to work under pressure
- Effective communication skills
- The ability to collaborate and work in a team
- A positive can-do attitude
ACHIEVE YOUR GOALS
The Certificate II in Hospitality will equip you with:
- A nationally recognised qualification
- The skills to work in a variety of industry settings such as cafes, restaurants and more
- Strong pathways into future study
Career outcomes and job roles can include:
- Cafe attendant
- Food and beverage attendant
GROW YOUR CAREER
Take you career further with the hospitality study pathway:
- Certificate III in Hospitality
- Certificate IV in Hospitality
- Diploma of Hospitality Management
- Advanced Diploma of Hospitality Management
The hospitality industry is currently booming. Employment in the hospitality industry is expected to increase significantly in the next five years, with around 91,000 additional jobs. This course prepares you with practical and customer-focused skills to meet evolving industry demands.
This is a part time face to face course. You will need to attend approximately 20 hours of class, over 3 days a week, for 16 weeks.
You may also be required to complete approximately 18 hours of additional study each week outside of class hours, including TAFE Service periods, work experience and private study.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for:
students under the age of 18 and does not include any alcohol or gambling related units. This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming while providing a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf?s, and coffee shops.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Studiosity - online access to a real life tutor
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID 19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Monday from 9:00am to 3:30pm, Tuesday 9:00am to 4:30pm and Wednesday 9.00am to 3.30pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enquire now for Semester 2 2020 and be notified when enrolments open.
TAFE NSW is open for business so to find out more information on this course including when it will start and how it will be delivered (face-to-face, in a virtual classroom, self-paced, online or a mixture), submit an online enquiry by clicking the Enquire Now button on this page. You can also call 131 601 during business hours* to chat with a member of our friendly customer service team.
* Our customer service team are available from Monday to Friday, 9am to 5pm AEST.
|SITXCCS003||Interact with customers|
|SITXWHS001||Participate in safe work practices|
|SITXCOM002||Show social and cultural sensitivity|
|SITHIND002||Source and use information on the hospitality industry|
|SITHIND003||Use hospitality skills effectively|
|BSBWOR203||Work effectively with others|
|SITHIND004||Work effectively in hospitality service|
|SITHFAB001||Clean and tidy bar areas|
|SITHFAB005||Prepare and serve espresso coffee|
|SITHFAB004||Prepare and serve non-alcoholic beverages|
|SITXFIN001||Process financial transactions|
|SITHFAB007||Serve food and beverage|
|SITXFSA001||Use hygienic practices for food safety|
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
3 - 33 Barrack Street, Bega
Phone 131 601
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