Offering Info

Certificate III in Tourism

  • National Course Code: SIT30116
  • TAFE NSW code: SIT30116-01V02-22CBT-131

Location – Campbelltown


Full Time



Course Start Date

Enquire Now

Study Commitment

19 Hours per week


18 weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally accredited Certificate III in Tourism is your launchpad to an exciting career in a dynamic and diverse sector. Provide great customer service to help others have the adventure of their dreams as a booking agent, tour coordinator or reservation agent, among other jobs.


Through a mix of theory and practical course work, learn to:

  • Work effectively in the tourism industry
  • Provide great customer service
  • Research and interpret information to support sales
  • Apply practical skills to succeed in contemporary tourism settings


Develop the attributes to help you get ahead:

  • Strong collaboration and teamwork skills
  • Good communication skills
  • A friendly approach and enjoyment of helping others
  • Efficient problem-solving ability


Completing this course provides you with:

  • A nationally recognised qualification at Certificate III level
  • A strong foundation to start your career in the tourism industry

Career opportunities:

  • Adventure tourism guide
  • Booking agent
  • Customer service agent
  • Inbound tour coordinator
  • Museum attendant
  • Reservation sales agent
  • Visitor information officer


Take your career further with the:

  • Certificate IV in Travel and Tourism
  • Diploma of Travel and Tourism Management
  • Advanced Diploma of Travel and Tourism Management
    driver of the Australian economy. Tourism is a $100 billion industry (total revenue for the last financial year) and accounts for 10% of Australias exports. There is an estimated shortage of 38,000 workers in this sector.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


There are no entry requirements for this course. You can enrol today.

TAFE NSW also offers the Certificate III in Tourism as a traineeship. To be eligible to enrol in the course as a trainee you must:

  • Be employed in the tourism industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.


To be prepared for this course, we recommend you have:

  • Passion to work in the tourism industry
  • The ability to communicate and work well with others
  • Desire to work with people and help others
  • An idea about the sector of tourism you would like to work in, for example, visitor services, theme parks and attractions, or concierge services

If you need help preparing for study, contact us about your options.


With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To complete this qualification, you are required to:

  • Attend both face-to-face and virtual classes at the allocated time on the timetable.
  • Classes are not recorded therefore they cannot be taken at an alternate time slot.
  • Participate in class activities via MS Teams and in the classroom as programmed
  • Electronically submit assessment through MS Teams or TAFE NSW Moodle.
  • Successfully complete all assessments for each unit in the course.

Discover the skills you need, for the job you want at a TAFE NSW Information Session.


This is a full time, combination course. You must attend approximately 19 hours of class. You may also be required to complete approximately 6 hours of additional study. This additional study could include private study, work placements and research.

The course will run 4 days a week for 18 weeks.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Monday, Tuesday, Thursday all day and Wednesday morning classes. This timetable may change and will be confirmed by your teacher.


This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?


You will need to provide for yourself the following resources which you will keep when you complete your study:

You are required to provide your own device to access the TAFE NSW Moodle, MS Teams and complete all your course work and assessments. A laptop or PC is recommended. A smartphone will not meet your requirements.

Each unit has multiple assessments. Your teacher/s provide you with all your assessment details as each unit begins. Assessments are submitted via MS Teams or the TAFENSW Moodle.
If you wish to contact us the teaching section, please email


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective Units
Number Title
SITTTSL003 Provide advice on international destinations
SITTTSL016 Provide specialist advice on cruises
SITXHRM001 Coach others in job skills
SITTTSL001 Operate online information systems
SITTTSL002 Access and interpret product information
SITTTSL009 Process travel-related documentation
SITTTSL004 Provide advice on Australian destinations
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITTTSL010 Use a computerised reservations or operations system

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.


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