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Offering Info

Certificate III in Hospitality

  • National Course Code: SIT30616
  • TAFE NSW code: SIT30616-01V03-21ULT-029

Location – Ultimo (Housekeeping and Hotel Front Office)

Attendance

Full Time

Delivery

On campus

Course Start Date

Enquire Now

Study Commitment

27 Hours per week

Duration

18 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally accredited Certificate III in Hospitality gives you a solid foundation of operational skills to work in the fast-paced hospitality industry. This course will prepare you for a career as a function host, food and beverage attendant, barista or gaming attendant.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Work effectively with others
  • Provide excellent customer service
  • Practice serving skills
  • Show social and cultural sensitivity
  • Participate in safe work practices
  • Deliver hospitality services in real and simulated environments

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • Teamwork and collaboration skills
  • Effective communication
  • Commitment to customer service excellence

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally recognised qualification at Certificate III level
  • Responsible Service of Alcohol interim certificate
  • Strong pathways to continued studies to enhance your career opportunities

Career opportunities

  • Food and beverage attendant
  • Espresso coffee machine operator
  • Function host
  • Gaming attendant
  • Caf attendant
  • Senior bar attendant
  • Guest service agent

GROW YOUR CAREER

Take your career further with the:

  • Certificate IV in Hospitality
  • Diploma of Hospitality Management
  • Advanced Diploma of Hospitality Management

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol now.

Traineeship
TAFE NSW also offers the Certificate III in Hospitality as a traineeship. To be eligible to enrol as a trainee you must:

  • Be employed in the hospitality industry as this course is delivered in the workplace?
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

COURSE SUCCESS REQUIREMENTS

During your study, you will need to meet specific requirements to complete your coursework. Your teacher will let you know when you need to provide evidence of:

  • A valid license or proof of age card, to demonstrate that you are over 18 years of age

This is mandatory for the following electives

  • Provide responsible service of alcohol (RSA)
  • Provide responsible gambling services (RCG)

If you are under 18 years old, or need support in preparation for study, contact us about your options.

WORK PLACEMENT

Work placement provides you with opportunities to practice responding to situations and circumstances that cannot be replicated in a learning or simulated environment. Work placement strengthens your training and supports continued learning and assessment in the workplace.

During your course you will undertake a mandatory 36 service periods (shifts) of work placement with a suitable industry employer. Some of these service periods are scheduled as part of your course for the observation and assessment of your progress.

The remaining service periods are undertaken through a TAFE NSW approved work placement, through paid work or a combination of both.

LICENSING REQUIREMENTS

The NSW Liquor and Gaming regulations require you to be 18 years of age or older to obtain a competency card that allows you to serve or supply alcohol or work with gaming machines. This qualification may include the following electives with licensing requirements that are regulated by Liquor and Gaming NSW:

  • Provide responsible service of alcohol (RSA)
  • Provide responsible gambling services (RCG)

If you undertake these electives, you will be issued with an interim RSA or RCG certificate. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.

IS THIS COURSE RIGHT FOR YOU?

To be prepared for this course, we recommend you have:

  • Numeracy and literacy skills at a Year 10 high school level
  • Good communication skills
  • An interest in hospitality and working in a fast-paced, shift environment
  • The ability to work in a team

If you need help preparing for study, contact us about your options.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, you will need:

  • 36 shifts (approx 4 hours each) at a hospitality related enterprise. Your shifts are recorded in a supplied workplace diary and submitted prior to the completion of your course.

INFORMATION SESSIONS

You will be studying the Certificate III in Hospitality (Housekeeping and Hotel Front Office) full-time over one semester. Attendance is approximately 18 hours of face-to-face classes including scheduled breaks over three weekdays. If you would like to see the timetable please attend an Ultimo Hospitality course information session as listed.

To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.

Date Time Location
Wednesday, 23 June 2021 3.00pm to 4.30pm Ultimo Campus, Building E, Level 4, Room E4.38

STUDY COMMITMENT

This is a full time, face to face course. You will need to attend approximately 18.5 hours of class, over 3 days a week, for 18 weeks. As well as the in-class component, you will need to complete approximately 8.5 hours of other study per week.

You may also be required to complete approximately 3.5 hours of additional study each week outside of class hours, including private study, assignment preparation, work experience and research.


IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for people who:

  • wish to study introductory management units along with completing practical classes in Housekeeping and Hotel Front Office units. Please note that as Housekeeping is an essential part of this course it can be strenuous and the timetable includes training at TAFE Ultimo campus and an allocated hotel. Housekeeping also involves constant pushing, bending, lifting, stretching, and using cleaning chemicals and equipment.

SERVICES AND STUDY SUPPORT

TAFE NSW provides the following services to ensure a supported and successful learning environment for all students:

  • Aboriginal and/or Torres Strait Islander Student Support and Services
  • Accessibility and Disability Services
  • Personal Counselling
  • Vocational Counselling
  • Learning Support
  • Scholarships
  • Multicultural Support

Detailed current information on these Support Services are made available to staff and students at TAFE NSW Student Services. Additionally, every student is supported by a dedicated Student Services team at each campus location.
The following additional support is provided for this Student Group: LLN support by Literacy and disabilities support if required.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Tuesday from 3.00pm to 6.00pm, Wednesday from 8.00am to 4.00pm, and Thursday from 9.00am to 5.30pm. This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

ADDITIONAL RESOURCES

You will need to provide for yourself the following resources which you will keep when you complete your study:

  • $10 name badge
  • Hospitality uniform including black leather shoes to be worn in the housekeeping and front office practical classes approx. $100.

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
SITXHRM001 Coach others in job skills
SITXWHS001 Participate in safe work practices
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITHIND002 Source and use information on the hospitality industry
SITHIND004 Work effectively in hospitality service
BSBWOR203 Work effectively with others
Elective Units
Number Title
SITHIND001 Use hygienic practice for hospitality service
SITHACS003 Prepare rooms for guests
SITTTSL007 Process reservations
SITHACS008 Provide accommodation reception services
SITHACS002 Provide housekeeping services to guests
SITTTSL010 Use a computerised reservations or operations system
SITHACS005 Provide porter services
SITHACS001 Clean premises and equipment
SITXFIN001 Process financial transactions

Note: Not all elective units listed may be available to study, please enquire for more information.

Possible job titles include:

  • espresso coffee machine operator
  • food and beverage attendant
  • front desk receptionist
  • front office assistant
  • function attendant
  • function host
  • gaming attendant
  • guest service agent
  • housekeeper
  • restaurant host

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Ultimo, Main Campus
651-731 Harris Street, Ultimo
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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