Course Start Date
37.1 Hours per week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
The nationally accredited Certificate IV in Hospitality strengthens your hospitality skills and focuses on leadership and customer service. You will be prepared to manage with confidence and step up to a supervisor or team leader role in the fast-paced and exciting world of hospitality.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Lead and manage people
- Monitor work operations
- Provide advice on food and beverage pairings
- Enhance customer service experiences
- Manage conflict in the workplace
- Contribute to work health and safety procedures
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- Leadership and management abilities
- The ability to work independently and show initiative
- Quick problem solving skills
- A focus on people
- A commitment to providing high levels of customer service
- Great communication skills
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A nationally recognised qualification at Certificate IV level
- Responsible Service of Alcohol interim certificate
- Strong pathways to continued studies to enhance your career opportunities
- Duty manager
- Food and beverage supervisor
- Front office supervisor
- Housekeeping supervisor
- Gaming supervisor
- Shift manager
GROW YOUR CAREER
Take your career further with the:
- Diploma of Hospitality Management
- Advanced Diploma of Hospitality Management
- Bachelor of Business with TAFE NSW Degrees
To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.
Wednesday, 16 June 2021 | 6.00pm to 7.00pm | Baulkham Hills Campus, Building D, Level 1, Room D1.06
Tuesday, 22 June 2021 | 6.00pm to 7.00pm | Baulkham Hills Campus, Building D, Level 1, Room D1.06
Wednesday, 23 June 2021 | 10.00am to 11.00am | Baulkham Hills Campus, Building D, Level 1, Room D1.06
Thursday, 24 June 2021 | 10.00am to 11.00am | Baulkham Hills Campus, Building D, Level 1, Room D1.06
This is a Full Time course. You will need to attend approximately 22.7 hours of class, 5 days a week 18 weeks. As well as the in-class component, you will need to complete approximately 14.4 hours of other study per week.
You may also be required to complete approximately 7.3 hours of additional study each week outside of class hours, including assessment/assignment preparation, private study.
This is a blended delivery course that includes connected learning which is run over six months.
Friday will be for delivery of RSA and RCG only
As part of this course, you may be asked to undertake role play assessments via connected technologies such as Microsoft Teams and submit your assessment/s electronically to your teacher/s through either the TAFE NSW Moodle or Microsoft Teams
TAFE NSW - Baulkham Hills will support TAFE students with their learning who may have computer and internet access issues.
Please note: All face to face on campus delivery and assessment will comply with TAFE NSW COVID-19 Safe Guidelines.
IS THIS COURSE RIGHT FOR YOU?
This course is for a pre-employment cohort of students seeking employment in a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
SUGGESTED STUDY PATHWAYS:
Upon successful completion of CIV in Hospitality you may be eligible for course credit towards studying the following;
SIT50416 - Diploma of Hospitality
SIT60316 - Advance Diploma in Hospitality
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafs, and coffee shops. This qualification allows for multi-skilling and for specialisation in food and beverage.
Possible job titles include:
- bar supervisor or team leader
- duty manager
- food and beverage supervisor or team leader
- front office supervisor or team leader
- housekeeping supervisor or team leader
- gaming supervisor or team leader
- shift manager
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Monday from 9.00am to 3.30pm, Tuesday from 4.00pm to 9.30pm, Wednesday, Thursday and Friday from 9.00am to 3:30 pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
This course contains licencing units that incur the following costs:
Additional costs associated with this course are:
- Uniform approximately $90 and licensing Units:
- Provide responsible service of alcohol (RSA) - SITHFAB002
- Provide responsible gambling services (RCG)- SITHGAM001
If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately but is only valid for a short period until you obtain your competency card through Service NSW. There is no cost to collect your competency card as this is included in the mandatory Liquor and Gaming fees of $87 for RSA and $41 for RCG which must be paid at enrolment.
It is important to note that while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
|SITXHRM001||Coach others in job skills|
|SITXCCS007||Enhance customer service experiences|
|SITXWHS003||Implement and monitor work health and safety practices|
|SITXHRM003||Lead and manage people|
|BSBDIV501||Manage diversity in the workplace|
|SITXFIN003||Manage finances within a budget|
|SITXMGT001||Monitor work operations|
|SITHIND004||Work effectively in hospitality service|
|SITHFAB003||Operate a bar|
|SITXWHS001||Participate in safe work practices|
|SITHFAB010||Prepare and serve cocktails|
|SITHFAB005||Prepare and serve espresso coffee|
|SITHFAB004||Prepare and serve non-alcoholic beverages|
|SITXFIN001||Process financial transactions|
|SITHGAM001||Provide responsible gambling services|
|SITHFAB002||Provide responsible service of alcohol|
|SITHFAB014||Provide table service of food and beverage|
|SITXCOM001||Source and present information|
|SITHIND002||Source and use information on the hospitality industry|
|SITXFSA001||Use hygienic practices for food safety|
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
The Hills, Baulkham Hills
146-160 Old Northern Road, Baulkham Hills
Phone 131 601
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