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Offering Info

Certificate IV in Hospitality

  • National Course Code: SIT40416
  • TAFE NSW code: SIT40416-01V01-21ULT-039

Location – Ultimo (Housekeeping and Hotel Front Office)

Attendance

Part Time

Delivery

On campus

Course Start Date

06 Sep 2021

Study Commitment

23.5 Hours per week

Duration

30 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally accredited Certificate IV in Hospitality strengthens your hospitality skills and focuses on leadership and customer service. You will be prepared to manage with confidence and step up to a supervisor or team leader role in the fast-paced and exciting world of hospitality.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Lead and manage people
  • Monitor work operations
  • Provide advice on food and beverage pairings
  • Enhance customer service experiences
  • Manage conflict in the workplace
  • Contribute to work health and safety procedures

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • Leadership and management abilities
  • The ability to work independently and show initiative
  • Quick problem solving skills
  • A focus on people
  • A commitment to providing high levels of customer service
  • Great communication skills

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally recognised qualification at Certificate IV level
  • Responsible Service of Alcohol interim certificate
  • Strong pathways to continued studies to enhance your career opportunities

Career opportunities

  • Duty manager
  • Food and beverage supervisor
  • Front office supervisor
  • Housekeeping supervisor
  • Gaming supervisor
  • Shift manager

GROW YOUR CAREER

Take your career further with the:

  • Diploma of Hospitality Management
  • Advanced Diploma of Hospitality Management
  • Bachelor of Business with TAFE NSW Degrees

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol in this course now.

Traineeship
TAFE NSW also offers the Certificate IV in Hospitality as a traineeship. To be eligible as a trainee you must:

  • Be employed in the hospitality industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

COURSE SUCCESS REQUIREMENTS

During your study, you will need to meet specific requirements to complete your coursework. Your teacher will let you know when you need to provide evidence of:

  • A valid license or proof of age card, proving that you are at least 18 years old

This is mandatory for the following electives:

  • Provide responsible service of alcohol
  • Provide responsible gambling services

If you are under 18 or need support in preparation for study, contact us about your options.

WORK PLACEMENT

Work placement provides you with opportunities to practice responding to situations or circumstances that cannot be replicated in a simulated environment.

You will be required to complete a minimum of 36 service periods. Some of these are scheduled as part of your course, while others are undertaken in approved work placement.

LICENSING REQUIREMENTS

NSW Liquor and Gaming regulations require you to be at least 18 years of age to obtain a competency card and work with alcohol or gaming machines.

TAFE NSW will provide you with an interim certificate that is valid for a short time while you apply for a competency card. To find out more, visit the Liquor and Gaming NSW website.

IS THIS COURSE RIGHT FOR YOU?

To be prepared for this course, we recommend you have:

  • Numeracy and literacy skills at a Year 10 high school level
  • Good communication skills
  • The ability to multi-task and respond well to busy environments
  • An interest in hospitality, providing customer service and working in a fast-paced, shift environment
  • Teamwork skills and enjoy working with others

If you need help preparing for study, contact us about your options.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To successfully complete this course, you will need:

  • Number of Core Units: 9
  • Number of Elective Units: 12
  • Total Number of Units: 21

Work Placement is a requirement of this course. You will need to complete:

  • 36 shifts (approx 4 hours each) at a hospitality related enterprise. Your shifts are recorded in a supplied workplace diary and submitted prior to the completion of your course.

INFORMATION SESSIONS

To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.

Date Time Location
Wednesday, 23 June 2021 03.00pm to 4.30pm Ultimo Campus, Building E, Level 4, Room E4.38

STUDY COMMITMENT

This is a part time, face to face course. You will need to attend approximately 16 hours of class, over 2 days a week, for 30 weeks. As well as the in-class component, you will need to complete approximately 7.5 hours of other study per week.

You may also be required to complete approximately 2 hours of additional study each week outside of class hours, including private study, assignment preparation, work experience and research.


IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for people who:

  • Would like to study supervisory level management units along with completing practical classes in Housekeeping, Hotel Reservations, Porter and Front Office units. Please note that as Housekeeping is an essential part of this course it can be strenuous, and the timetable includes training at TAFE Ultimo campus and an allocated hotel. Housekeeping also involves constant pushing, bending, lifting, stretching, and using cleaning chemicals and equipment.

MORE ABOUT THIS COURSE

  • You will be studying Certificate IV in Hospitality (Housekeeping and Hotel Front Office) part-time over two semesters.
  • Attendance is approximately 16 hours of face-to-face classes plus scheduled breaks over two weekdays.
  • If you would like to see the timetable please attend an Ultimo Hospitality course information session as listed.

SERVICES AND STUDY SUPPORT

TAFE NSW provides the following services to ensure a supported and successful learning environment for all students:

  • Aboriginal and/or Torres Strait Islander Student Support and Services
  • Accessibility and Disability Services
  • Personal Counselling
  • Vocational Counselling
  • Learning Support
  • Scholarships
  • Multicultural Support

Detailed current information on these Support Services are made available to staff and students at TAFE NSW Student Services. Additionally, every student is supported by a dedicated Student Services team at each campus location.
The following additional support is provided for this Student Group: LLN support by Literacy and disabilities support if required.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

The way you learn may change during your enrolment to ensure the best learning experience or to keep you safe as COVID-19 restrictions change, and some of our face to face classes may change to online or virtual classroom learning. Also, to ensure that we keep you safe while studying, we may modify our face to face classes to meet physical distancing requirements and increased cleaning on campus. If work placement and the demonstration of practical skills are requirements of your course, there may be a modification or delay in the planned timeframe due to COVID-19 impacts. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Tuesday from 11.00am to 7.00pm, and Thursday from 12.00pm to 7.00pm and This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

ADDITIONAL RESOURCES

You will need to provide for yourself the following resources which you will keep when you complete your study:

  • $10 name badge;
  • Optional suggested text book approx. $80;
  • Hospitality uniform including black leather shoes to be worn in the housekeeping and front office practical classes approx. $100.

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

If you are interested in studying as a Trainee please call 131 601 for full details. (only if available as a trainee)

Core Units
Number Title
SITHIND004 Work effectively in hospitality service
SITXMGT001 Monitor work operations
SITXFIN003 Manage finances within a budget
BSBDIV501 Manage diversity in the workplace
SITXCOM005 Manage conflict
SITXHRM003 Lead and manage people
SITXWHS003 Implement and monitor work health and safety practices
SITXCCS007 Enhance customer service experiences
SITXHRM001 Coach others in job skills
Elective Units
Number Title
BSBWOR203 Work effectively with others
SITHIND001 Use hygienic practice for hospitality service
SITTTSL010 Use a computerised reservations or operations system
SITXCCS006 Provide service to customers
SITHACS005 Provide porter services
SITHACS002 Provide housekeeping services to guests
SITHACS008 Provide accommodation reception services
SITTTSL007 Process reservations
SITXFIN001 Process financial transactions
SITHACS003 Prepare rooms for guests
SITXWHS001 Participate in safe work practices
SITHACS001 Clean premises and equipment

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Enrol Now

Course Location

Ultimo, Main Campus
651-731 Harris Street, Ultimo
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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