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Offering Info

Certificate IV in Hospitality

  • National Course Code: SIT40416
  • TAFE NSW code: SIT40416-01V01-22OTE-112

Location – TAFE Digital (Traineeship)

Attendance

Self paced

Delivery

Online

Course Start Date

Anytime

Study Commitment

11 Hours per week

Duration

1.5 years

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally accredited Certificate IV in Hospitality strengthens your hospitality skills and focuses on leadership and customer service. You will be prepared to manage with confidence and step up to a supervisor or team leader role in the fast-paced and exciting world of hospitality.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Lead and manage people
  • Monitor work operations
  • Provide advice on food and beverage pairings
  • Enhance customer service experiences
  • Manage conflict in the workplace
  • Contribute to work health and safety procedures

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • Leadership and management abilities
  • The ability to work independently and show initiative
  • Quick problem solving skills
  • A focus on people
  • A commitment to providing high levels of customer service
  • Great communication skills

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally recognised qualification at Certificate IV level
  • Responsible Service of Alcohol interim certificate
  • Strong pathways to continued studies to enhance your career opportunities

Career opportunities

  • Duty manager
  • Food and beverage supervisor
  • Front office supervisor
  • Housekeeping supervisor
  • Gaming supervisor
  • Shift manager

GROW YOUR CAREER

Take your career further with the:

  • Diploma of Hospitality Management
  • Advanced Diploma of Hospitality Management
  • Bachelor of Business with TAFE NSW Degrees

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol in this course now.

Traineeship
TAFE NSW also offers the Certificate IV in Hospitality as a traineeship. To be eligible as a trainee you must:

  • Be employed in the hospitality industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.

COURSE SUCCESS REQUIREMENTS

During your study, you will need to meet specific requirements to complete your coursework. Your teacher will let you know when you need to provide evidence of:

  • A valid license or proof of age card, proving that you are at least 18 years old

This is mandatory for the following electives:

  • Provide responsible service of alcohol
  • Provide responsible gambling services

If you are under 18 or need support in preparation for study, contact us about your options.

WORK PLACEMENT

Work placement provides you with opportunities to practice responding to situations or circumstances that cannot be replicated in a simulated environment.

You will be required to complete a minimum of 36 service periods. Some of these are scheduled as part of your course, while others are undertaken in approved work placement.

LICENSING REQUIREMENTS

NSW Liquor and Gaming regulations require you to be at least 18 years of age to obtain a competency card and work with alcohol or gaming machines.

TAFE NSW will provide you with an interim certificate that is valid for a short time while you apply for a competency card. To find out more, visit the Liquor and Gaming NSW website.

IS THIS COURSE RIGHT FOR YOU?

To be prepared for this course, we recommend you have:

  • Numeracy and literacy skills at a Year 10 high school level
  • Good communication skills
  • The ability to multi-task and respond well to busy environments
  • An interest in hospitality, providing customer service and working in a fast-paced, shift environment
  • Teamwork skills and enjoy working with others

If you need help preparing for study, contact us about your options.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To be enrolled in this course, you need to be able to provide evidence that you are:

  • Before you can start a traineeship, you first need to find an employer in the industry you're interested in that will support you through your studies. You and your employer should contact an Apprenticeship Network Provider (ANP) and tell them you're interested in studying at TAFE NSW. The ANP will help you and your employer to complete a Training Contract. Once you have a Training Contract, we will help you, your employer and the ANP to complete a Training Plan Proposal. Once you have both these documents, the ANP will lodge them with Training Services NSW and we will contact you to complete your enrolment.

Find out more: https://www.training.nsw.gov.au/apprenticeships_traineeships/students/getting_started.html.

To successfully complete this course you will need:
To demonstrate skills in some assessments. This may involve participating in roleplays which may be video recorded and the video submitted for marking.
Adult colleagues, friends or family members who are available and willing to participate in assessment role plays that are recorded and submitted for marking.
Recording equipment such as a camera or smart phone.

Discover the skills you need, for the job you want at a TAFE NSW Information Session.

STUDY COMMITMENT

This is a self paced online course. You must attend approximately 11 hours of class. You may also be required to complete approximately 4 hours of additional study. This additional study could include private study, work placements and research.

The course will run for 18 months.


IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for people who:

  • are employed as trainees
  • require skills and knowledge to work in a supervisory position at various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops.

SERVICES AND STUDY SUPPORT

There are additional learning and study tools available for this course, including:

  • Teacher support is availlable by phone, email and Skype Monday to Friday

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

Australian Traineeships training can be on-the-job, off-the-job or a combination of both. TAFE NSW will negotiate your attendance and study pattern with you and your employer.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

ADDITIONAL RESOURCES

You will need to provide for yourself the following resources which you will keep when you complete your study:

  • RSA - $87 (unit SITHFAB002) is charged by Liquor and Gaming NSW.
  • Food Safety Supervisor Certificate - $30 (units SITXFSA001 and SITXFSA002) is charged by the NSW Food Authority.

These fees need to be paid before we can issue the certificates.

For further information on fees and charges please see https://www.tafensw.edu.au/get-started-at-tafe-nsw/fees-information.

Please ensure you also read and understand the associated fee policies and conditions related to withdrawal from a course, applying for a refund of fees, applying for a deferral to your studies and if you are behind in payment of instalments.

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

If you are interested in studying as a Trainee please call 131 601 for full details. (only if available as a trainee)

Core Units
Number Title
BSBDIV501 Manage diversity in the workplace
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
Elective Units
Number Title
SITXFSA001 Use hygienic practices for food safety
SITHFAB002 Provide responsible service of alcohol
SITHIND002 Source and use information on the hospitality industry
SITTTSL007 Process reservations
SITXCOM004 Address protocol requirements
SITXEBS001 Use social media in a business
SITXFIN002 Interpret financial information
SITXFSA002 Participate in safe food handling practices
SITXHRM002 Roster staff
SITXMPR005 Participate in cooperative online marketing initiatives
SITXWHS002 Identify hazards, assess and control safety risks

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

TAFE Digital (Traineeship)
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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22OTE-112 S:01 Jul 2022 E:30 Jun 2023 D:364