Course Start Date
18.3 Hours per week
- Nationally Recognised Training
- This training is subsidised by the NSW Government
- VET Student Loans Available
The nationally accredited Diploma of Hospitality Management prepares you for management roles, including event and function manager and hotel manager, in the diverse and fast-growth hospitality sector. Learn the essentials of operational and financial hospitality management and refine your people leadership style for results.
LEARN NEW SKILLS
Through theoretical and practical course work, you will learn to:
- Lead hospitality services in real and simulated environments
- Manage and deliver operational plans
- Enhance customer service experiences
- Prepare and manage budgets
- Manage difficult situations and conflict
- Lead a team of professionals
DEVELOP YOUR TALENT
Develop the attributes needed to get ahead in this industry:
- An ability to build a positive team culture
- Strong communication skills
- The drive to provide outstanding customer service
ACHIEVE YOUR GOALS
Completing this course will provide you with:
- A nationally recognised qualification at Diploma level
- Confidence in your leadership approach
- Strong study pathways for career progression
Career outcomes and job roles:
- Bar manager
- Cafe manager
- Restaurant manager
- Licensed club manager
- Hotel manager
GROW YOUR CAREER
Take your career further with advanced study pathways:
- Advanced Diploma of Hospitality Management
- Bachelor of Events and Tourism Management - 279JA (in partnership with University of Canberra)
- Bachelor of Business
Employment in the hospitality industry is expected to increase by 12.1% in the next five years which means an additional 91,000 jobs. The Diploma of Hospitality Management will prepare you for leadership roles in this exciting, growing and global sector.
There are no information sessions currently scheduled for this course.
This is a Full Time Blended course. You will need to attend approximately 18.3 hours of class, 3-4 days a week for 36 weeks.
You may also be required to complete approximately 4.4 hours of additional study each week outside of class hours, including assessment preparation, private study or service mandatory work experience.
IS THIS COURSE RIGHT FOR YOU?
This course delivery is designed for people who are learners are from diverse backgrounds including school leavers, mature age, career change, long term unemployed, returning to work and existing workers wanting formal qualifications.
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
Training and assessment strategies reflect the skills and knowledge required of industry and industry practices are holistically assessed during the delivery of the units. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf?s, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
SERVICES AND STUDY SUPPORT
TAFE NSW provides the following services to ensure a supported and successful learning environment for all students:
- Aboriginal and/or Torres Strait Islander Student Support and Services
- Accessibility and Disability Services
- Personal Counselling
- Vocational Counselling
- Learning Support
- International Student Support
- Multicultural Support
Detailed current information on these Support Services are made available to staff and students at TAFE NSW Student Services. Additionally, every student is supported by a dedicated Student Services team at each campus location.
Tutorial support is available on needs basis following individual assessment using RU Ready/BKSB LLN assessment tool. Group tutorial sessions are offered up to 2 hrs per week timetabled for the cohort.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Studiosity - online access to a real life tutor
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID 19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.
Monday (9 am-3.30 pm), Tuesday (9.30 am-2.30 pm), Thursday (9 am-12 pm) and Friday (9 am-1.30 pm. Required to complete service periods either on Tuesday or Wednesday according to a roster. This timetable may change and will be confirmed.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
PAYMENT OPTIONS AND ASSISTANCE
This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process.
To complete your VET Student Loan application, you will need to provide:
- Your Tax File Number (TFN). If you dont have a TFN, click here for information on how to apply for one. You can complete your loan application with a Certificate of Application for a TFN, but must provide your TFN as soon as it is issued. If you dont provide your TFN before your first census day, you will need to pay the tuition fees for that unit of study.
- Your Commonwealth Higher Education Student Support Number (CHESSN) ). If you have previously accessed a loan via the Higher Education Loan Program (HELP), either at TAFE or university, you will already have a CHESSN. You must use the same CHESSN whenever you access a student loan. If you dont have CHESSN, we will allocate one on your behalf.
- A copy of your Australian Year 12 Certificate; OR
- A copy of a certificate showing that you have been awarded a qualification at level 4 or above in the Australian Qualifications Framework (where the language of instruction was English). If you previously completed a Certificate IV or higher qualification at TAFE NSW, just let us know where and when you studied in your application; OR
- Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy through an approved Language, Literacy and Numeracy test. We will let you know if this is required once you apply.
This course contains licencing units that incur the following costs:
- Provide responsible service of alcohol $85
- Provide responsible conduct of gaming $40
- Food Safety Supervisor Certificate $30
- Additional Cost of a Uniform is required approx $150
Find out more about VET Student Loans
Direct payment by Unit of Study instalments is available for this course.
The Units of Study and associated fees for this course are detailed above. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW RecognitionIncidental Cost
- Student Association - $20.00
Enquire now for Semester 2 2020 and be notified when enrolments open.
TAFE NSW is open for business so to find out more information on this course including when it will start and how it will be delivered (face-to-face, in a virtual classroom, self-paced, online or a mixture), submit an online enquiry by clicking the Enquire Now button on this page. You can also call 131 601 during business hours* to chat with a member of our friendly customer service team.
* Our customer service team are available from Monday to Friday, 9am to 5pm AEST.
|SITXCCS008||Develop and manage quality customer service practices|
|SITXCCS007||Enhance customer service experiences|
|SITXMGT002||Establish and conduct business relationships|
|SITXWHS003||Implement and monitor work health and safety practices|
|SITXHRM003||Lead and manage people|
|BSBDIV501||Manage diversity in the workplace|
|SITXFIN003||Manage finances within a budget|
|BSBMGT517||Manage operational plan|
|SITXMGT001||Monitor work operations|
|SITXFIN004||Prepare and monitor budgets|
|SITXGLC001||Research and comply with regulatory requirements|
|SITXFIN001||Process financial transactions|
|SITHFAB001||Clean and tidy bar areas|
|SITXFIN002||Interpret financial information|
|SITXHRM006||Monitor staff performance|
|SITHFAB003||Operate a bar|
|SITXFSA002||Participate in safe food handling practices|
|SITHFAB010||Prepare and serve cocktails|
|SITHFAB005||Prepare and serve espresso coffee|
|SITHFAB004||Prepare and serve non-alcoholic beverages|
|SITHFAB016||Provide advice on food|
|SITHGAM001||Provide responsible gambling services|
|SITHFAB002||Provide responsible service of alcohol|
|SITHFAB014||Provide table service of food and beverage|
|SITXHRM004||Recruit, select and induct staff|
|SITHIND002||Source and use information on the hospitality industry|
|SITXFSA001||Use hygienic practices for food safety|
|SITHIND004||Work effectively in hospitality service|
Possible job titles include:
banquet or function manager
chef de cuisine
front office manager
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Great Western Highway, Kingswood
Phone 131 601
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