Diploma of Hospitality Management
- National Course Code: SIT50416
- TAFE NSW code: SIT50416-01V02-21CBT-401
Location – Campbelltown
Study Type
Full Time
Course Start Date
01 Feb 2021
Study Commitment
31 Hours per week
Duration
1 Year
- Nationally Recognised Training
- This training is subsidised by the NSW Government
- VET Student Loans Available
Course Details
The nationally accredited Diploma of Hospitality Management prepares you for management roles, including event and function manager and hotel manager, in the diverse and fast-growth hospitality sector. Learn the essentials of operational and financial hospitality management and refine your people leadership style for results.
LEARN NEW SKILLS
Through theoretical and practical course work, you will learn to:
- Lead hospitality services in real and simulated environments
- Manage and deliver operational plans
- Enhance customer service experiences
- Prepare and manage budgets
- Manage difficult situations and conflict
- Lead a team of professionals
DEVELOP YOUR TALENT
Develop the attributes needed to get ahead in this industry:
- An ability to build a positive team culture
- Strong communication skills
- The drive to provide outstanding customer service
ACHIEVE YOUR GOALS
Completing this course will provide you with:
- A nationally recognised qualification at Diploma level
- Confidence in your leadership approach
- Strong study pathways for career progression
Career outcomes and job roles:
- Bar manager
- Cafe manager
- Restaurant manager
- Licensed club manager
- Hotel manager
GROW YOUR CAREER
Take your career further with advanced study pathways:
- Advanced Diploma of Hospitality Management
- Bachelor of Events and Tourism Management 279JA (in partnership with University of Canberra)
- Bachelor of Business
INDUSTRY DEMAND
Employment in the hospitality industry is expected to increase by 12.1% in the next five years which means an additional 91,000 jobs. The Diploma of Hospitality Management will prepare you for leadership roles in this exciting, growing and global sector.
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. You can enrol in this course now.
COURSE SUCCESS REQUIREMENTS
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful.
Electives which are used for licensing purposes include:
- SITHFAB002 Provide responsible service of alcohol (RSA)
- SITHGAM001 Provide responsible gambling services (RCG)
WORK PLACEMENT
At TAFE NSW we provide training that includes hands-on, practical experience. Work placement ensures you have the job ready skills to achieve competency in this course.
You will be required to complete a minimum of 36 service periods (shifts). Some of these service periods are scheduled as part of your course for observation and assessment.
The remaining service periods are undertaken through:
- Work placement which TAFE NSW will arrange in conjunction with you
- Paid work
- Or, a combination of both
You will practice:
- Interacting positively with multiple customers, providing quality customer service
- Working with speed and efficiency to meet the operational needs of contemporary hospitality businesses
- Identifying issues and problems and participating in their resolution
- Working cooperatively as part of a team, and taking responsibility for service outcomes
IS THIS COURSE RIGHT FOR YOU
To be prepared for this course, it is recommended that you have:
- Literacy and numeracy skills at a Year 12 level
- Ability to communicate effectively
- An interest in moving into leadership and management roles
If you need support in preparation for study, contact us about your options.
LICENSING REQUIREMENTS
This qualification includes electives with licensing requirements that are regulated by Liquor and Gaming NSW.
RSA and RCG
- Provide responsible service of alcohol (RSA)
- Provide responsible gambling services (RCG)
If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.
It's important to note that you while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.
Other electives
Some of the electives in this course require you to hold an RSA and be 18 years old.
If you are 17 years old, we can tailor the course to your specific circumstances. Contact us to talk through the options available to you.
ADDITIONAL REQUIREMENTS
With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
To be enrolled in this course, you need to be able to provide evidence:
- of any previous study that you have completed at school, TAFE or any other RTO in order to gain National Recognition.
- work experience if you wish to claim Recognition of Prior Learning (RPL).
To successfully complete this course, you will need:
- Full uniform - long sleeve black button-up shirt, black pants/skirt, black leather enclosed shoes, black socks/stockings.
- Equipment kit - waiters friend and black half apron
- License fees ? these cover RSA ($85.00) and RCG ($40.00) certificates. If you already have these you are not required to pay these fees.
- You will also be required to hire a locker - this costs $20.00 and is organised through our Clerical Officer in Block F, Room F.G.12 in the first week of classes. No bags are permitted in the classrooms, kitchens or restaurant areas. Locker fees are refunded at the end of the semester.
- You may be eligible for assistance if you have barriers to your education - please contact the section for more information.
- at least 36 service periods in documented work placement as detailed in the Assessment Requirements of the units of competency. Securing a suitable work placement with an employer is the responsibility of the student, however your teacher can assist with this process.
To register for an information session, head to tafensw.edu.au/infofest. Students who cannot attend the Information Session please make an online enquiry or contact us on 131 601 for more information about the course!
INFORMATION SESSIONS
To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.
Date: Tuesday 8th December 2020
Time: 10:00am to 11:00am or 4:00pm to 5:00pm
Location: TAFE NSW Campbelltown, Building F, Level G, The Restaurant
Or
Date: Tuesday 19th January 2021
Time: 10:00am to 11:00am or 4:00pm to 5:00pm
Location: TAFE NSW Campbelltown, Building F, Level G, The Restaurant
STUDY COMMITMENT
This is a full-time, blended delivery course. You will need to attend approximately 19 hours of class, over 4 days a week, for 36 weeks. As well as the in-class component, you will need to complete approximately 12 hours of other study per week.
You may also be required to complete approximately 2 hours of additional study each week outside of class hours, including assessment preparation, research and private study. This course is a blended delivery program which is run over 1 year.
To complete this qualification, you may be required to undertake connected theory classes via an online platform such as Microsoft Teams as well as practical skills and assessments at a TAFE College four days per week. There will also be 2 Friday classes in Weeks 3 & 4 to cover Responsible Service of Alcohol and Responsible Conduct of Gambling.
As part of this course, you may be asked to undertake role play assessments via connected technologies such as Microsoft Teams and submit your assessment/s electronically to your teacher/s through either the TAFE NSW Moodle or Microsoft Teams.
TAFE NSW Campbelltown will support TAFE students with their learning who may have computer and internet access issues.
Please note: All face to face on campus delivery and assessment will comply with TAFE NSW COVID-19 Safe Guidelines.
All timetables are subject to change.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who:
- are from diverse backgrounds including school leavers, mature age, career change, long term unemployed, returning to work and existing workers wanting formal qualifications. Training and assessment strategies reflect the skills and knowledge required of industry and industry practices are holistically assessed during the delivery of the units.
- the elective options for this course follow a Food and Beverage focus, however you may choose to undertake electives with a Commercial Cookery or Patisserie focus - contact the section on 13 79 74 for more information about these pathways. Should these options be undertaken, additional equipment will be required, including a full Cookery or Patisserie Chefs Uniform ($100.00 - $200.00) and appropriate toolkit ($200.00 - $350.00). These items must be purchased at a Hospitality supply store such as Unicut or Fraser & Hughes.
SERVICES AND STUDY SUPPORT
There are additional learning and study tools available for this course, including:
- RUReady Literacy and Numeracy diagnostic tools are utilised to assess whether students may require assistance to complete their course. This is completed by all students. Should the need be identified, appropriate models of assistance will be applied to individuals or cohorts within this group.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID-19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Monday from 9:00am to 3:30pm, Tuesday from 9:30am to 3:00pm, Wednesday from 3:00pm to 9:30pm, and Thursday from 9:00am to 3:30pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
PAYMENT OPTIONS AND ASSISTANCE
This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process.
To complete your VET Student Loan application, you will need to provide:
- Your Tax File Number (TFN). If you dont have a TFN, click here for information on how to apply for one. You can complete your loan application with a Certificate of Application for a TFN, but must provide your TFN as soon as it is issued. If you dont provide your TFN before your first census day, you will need to pay the tuition fees for that unit of study.
- Your Commonwealth Higher Education Student Support Number (CHESSN) ). If you have previously accessed a loan via the Higher Education Loan Program (HELP), either at TAFE or university, you will already have a CHESSN. You must use the same CHESSN whenever you access a student loan. If you dont have CHESSN, we will allocate one on your behalf.
- A copy of your Australian Year 12 Certificate; OR
- A copy of a certificate showing that you have been awarded a qualification at level 4 or above in the Australian Qualifications Framework (where the language of instruction was English). If you previously completed a Certificate IV or higher qualification at TAFE NSW, just let us know where and when you studied in your application; OR
- Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy through an approved Language, Literacy and Numeracy test. We will let you know if this is required once you apply.
A fee applies for most TAFE NSW courses and must be paid when you enrol. The amount you pay depends on the type of course you study, and on your personal circumstances. Please click on the Smart and Skilled link http://www.training.nsw.gov.au/smartandskilled/prices_fees.html to work out what you will pay for this course based on your personal circumstances. Depending on your personal circumstances, you may be eligible for a fee discount or fee exemption.
Please contact 13 7974 for further information.
ADDITIONAL RESOURCES
You will need to provide for yourself the following resources which you will keep when you complete your study:
- Full uniform - long sleeve black button-up shirt, black pants/skirt, black leather enclosed shoes, black socks/stockings.
- Equipment kit - waiters friend and black half apron
- License fees - these cover RSA ($85.00) and RCG ($40.00) certificates. If you already have these you are not required to pay these fees.
- You will also be required to hire a locker - this costs $20.00 and is organised through our Clerical Officer in Block F, Room F.G.12 in the first week of classes. No bags are permitted in the classrooms, kitchens or restaurant areas. Locker fees are refunded at the end of the semester.
- You may be eligible for assistance if you have barriers to your education - please contact the section for more information.
Find out more about VET Student Loans
Direct payment by Unit of Study instalments is available for this course.
The Units of Study and associated fees for this course are detailed above. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
RECOGNITION
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
| Code | Name | Start Date | End Date | Census Date | Amount |
|---|---|---|---|---|---|
| 21CBT00198 | UOS 1 Diploma of Hospitality Management | 01 Feb 2021 | 02 Apr 2021 | 01 Mar 2021 | $1,058.00 |
| 21CBT00203 | UOS 2 Diploma of Hospitality Management | 19 Apr 2021 | 11 Jun 2021 | 03 May 2021 | $1,058.00 |
| 21CBT00206 | UOS 3 Diploma of Hospitality Management | 12 Jul 2021 | 17 Sep 2021 | 02 Aug 2021 | $1,058.00 |
| 21CBT00209 | UOS 4 Diploma of Hospitality Management | 05 Oct 2021 | 26 Nov 2021 | 01 Nov 2021 | $1,056.00 |
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
For further information or assistance, call 13 7974.
Find out more about Applying and Enrolling
Core Units
| Number | Title |
|---|---|
| BSBDIV501 | Manage diversity in the workplace |
| BSBMGT517 | Manage operational plan |
| SITXCCS007 | Enhance customer service experiences |
| SITXCCS008 | Develop and manage quality customer service practices |
| SITXCOM005 | Manage conflict |
| SITXFIN003 | Manage finances within a budget |
| SITXFIN004 | Prepare and monitor budgets |
| SITXGLC001 | Research and comply with regulatory requirements |
| SITXHRM002 | Roster staff |
| SITXHRM003 | Lead and manage people |
| SITXMGT001 | Monitor work operations |
| SITXMGT002 | Establish and conduct business relationships |
| SITXWHS003 | Implement and monitor work health and safety practices |
Elective Units
| Number | Title |
|---|---|
| SITXHRM004 | Recruit, select and induct staff |
| BSBITU306 | Design and produce business documents |
| SITHFAB002 | Provide responsible service of alcohol |
| SITHFAB003 | Operate a bar |
| SITHFAB005 | Prepare and serve espresso coffee |
| SITHFAB010 | Prepare and serve cocktails |
| SITHFAB014 | Provide table service of food and beverage |
| SITHGAM001 | Provide responsible gambling services |
| SITHIND004 | Work effectively in hospitality service |
| SITXFSA001 | Use hygienic practices for food safety |
| SITXFIN001 | Process financial transactions |
| SITXHRM001 | Coach others in job skills |
| SITXEBS001 | Use social media in a business |
| SITHFAB012 | Provide advice on Australian wines |
| SITHFAB017 | Provide advice on food and beverage matching |
Possible job titles include:
banquet or function manager
bar manager
cafe manager
chef de cuisine
chef patissier
club manager
executive housekeeper
front office manager
gaming manager
kitchen manager
motel manager
restaurant manager
sous chef
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Enrol NowCourse Location
Campbelltown
181 Narellan Road,
Campbelltown
Phone
131 601
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