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Offering Info

Diploma of Hospitality Management

  • National Course Code: SIT50416
  • TAFE NSW code: SIT50416-01V02-21CBT-401

Location – Campbelltown

Study Type

Full Time

Course Start Date

01 Feb 2021

Study Commitment

31 Hours per week

Duration

1 Year

  • Nationally Recognised Training
  • This training is subsidised by the NSW Government
  • VET Student Loans Available

Course Details

The nationally accredited Diploma of Hospitality Management prepares you for management roles, including event and function manager and hotel manager, in the diverse and fast-growth hospitality sector. Learn the essentials of operational and financial hospitality management and refine your people leadership style for results.

LEARN NEW SKILLS

Through theoretical and practical course work, you will learn to:

  • Lead hospitality services in real and simulated environments
  • Manage and deliver operational plans
  • Enhance customer service experiences
  • Prepare and manage budgets
  • Manage difficult situations and conflict
  • Lead a team of professionals

DEVELOP YOUR TALENT

Develop the attributes needed to get ahead in this industry:

  • An ability to build a positive team culture
  • Strong communication skills
  • The drive to provide outstanding customer service

ACHIEVE YOUR GOALS

Completing this course will provide you with:

  • A nationally recognised qualification at Diploma level
  • Confidence in your leadership approach
  • Strong study pathways for career progression

Career outcomes and job roles:

  • Bar manager
  • Cafe manager
  • Restaurant manager
  • Licensed club manager
  • Hotel manager

GROW YOUR CAREER

Take your career further with advanced study pathways:

  • Advanced Diploma of Hospitality Management
  • Bachelor of Events and Tourism Management 279JA (in partnership with University of Canberra)
  • Bachelor of Business

INDUSTRY DEMAND

Employment in the hospitality industry is expected to increase by 12.1% in the next five years which means an additional 91,000 jobs. The Diploma of Hospitality Management will prepare you for leadership roles in this exciting, growing and global sector.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol in this course now.

COURSE SUCCESS REQUIREMENTS

During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful.

Electives which are used for licensing purposes include:

  • SITHFAB002 Provide responsible service of alcohol (RSA)
  • SITHGAM001 Provide responsible gambling services (RCG)

WORK PLACEMENT

At TAFE NSW we provide training that includes hands-on, practical experience. Work placement ensures you have the job ready skills to achieve competency in this course.

You will be required to complete a minimum of 36 service periods (shifts). Some of these service periods are scheduled as part of your course for observation and assessment.

The remaining service periods are undertaken through:

  • Work placement which TAFE NSW will arrange in conjunction with you
  • Paid work
  • Or, a combination of both

You will practice:

  • Interacting positively with multiple customers, providing quality customer service
  • Working with speed and efficiency to meet the operational needs of contemporary hospitality businesses
  • Identifying issues and problems and participating in their resolution
  • Working cooperatively as part of a team, and taking responsibility for service outcomes

IS THIS COURSE RIGHT FOR YOU

To be prepared for this course, it is recommended that you have:

  • Literacy and numeracy skills at a Year 12 level
  • Ability to communicate effectively
  • An interest in moving into leadership and management roles

If you need support in preparation for study, contact us about your options.

LICENSING REQUIREMENTS

This qualification includes electives with licensing requirements that are regulated by Liquor and Gaming NSW.

RSA and RCG

  • Provide responsible service of alcohol (RSA)
  • Provide responsible gambling services (RCG)

If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.

It's important to note that you while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.

Other electives

Some of the electives in this course require you to hold an RSA and be 18 years old.

If you are 17 years old, we can tailor the course to your specific circumstances. Contact us to talk through the options available to you.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

To be enrolled in this course, you need to be able to provide evidence:

  • of any previous study that you have completed at school, TAFE or any other RTO in order to gain National Recognition.
  • work experience if you wish to claim Recognition of Prior Learning (RPL).

To successfully complete this course, you will need:

  • Full uniform - long sleeve black button-up shirt, black pants/skirt, black leather enclosed shoes, black socks/stockings.
  • Equipment kit - waiters friend and black half apron
  • License fees ? these cover RSA ($85.00) and RCG ($40.00) certificates. If you already have these you are not required to pay these fees.
  • You will also be required to hire a locker - this costs $20.00 and is organised through our Clerical Officer in Block F, Room F.G.12 in the first week of classes. No bags are permitted in the classrooms, kitchens or restaurant areas. Locker fees are refunded at the end of the semester.
  • You may be eligible for assistance if you have barriers to your education - please contact the section for more information.
  • at least 36 service periods in documented work placement as detailed in the Assessment Requirements of the units of competency. Securing a suitable work placement with an employer is the responsibility of the student, however your teacher can assist with this process.

To register for an information session, head to tafensw.edu.au/infofest. Students who cannot attend the Information Session please make an online enquiry or contact us on 131 601 for more information about the course!

INFORMATION SESSIONS

To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.

Date: Tuesday 8th December 2020
Time: 10:00am to 11:00am or 4:00pm to 5:00pm
Location: TAFE NSW Campbelltown, Building F, Level G, The Restaurant

Or

Date: Tuesday 19th January 2021
Time: 10:00am to 11:00am or 4:00pm to 5:00pm
Location: TAFE NSW Campbelltown, Building F, Level G, The Restaurant

STUDY COMMITMENT

This is a full-time, blended delivery course. You will need to attend approximately 19 hours of class, over 4 days a week, for 36 weeks. As well as the in-class component, you will need to complete approximately 12 hours of other study per week.

You may also be required to complete approximately 2 hours of additional study each week outside of class hours, including assessment preparation, research and private study. This course is a blended delivery program which is run over 1 year.

To complete this qualification, you may be required to undertake connected theory classes via an online platform such as Microsoft Teams as well as practical skills and assessments at a TAFE College four days per week. There will also be 2 Friday classes in Weeks 3 & 4 to cover Responsible Service of Alcohol and Responsible Conduct of Gambling.

As part of this course, you may be asked to undertake role play assessments via connected technologies such as Microsoft Teams and submit your assessment/s electronically to your teacher/s through either the TAFE NSW Moodle or Microsoft Teams.

TAFE NSW Campbelltown will support TAFE students with their learning who may have computer and internet access issues.

Please note: All face to face on campus delivery and assessment will comply with TAFE NSW COVID-19 Safe Guidelines.

All timetables are subject to change.

IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for people who:

  • are from diverse backgrounds including school leavers, mature age, career change, long term unemployed, returning to work and existing workers wanting formal qualifications. Training and assessment strategies reflect the skills and knowledge required of industry and industry practices are holistically assessed during the delivery of the units.
  • the elective options for this course follow a Food and Beverage focus, however you may choose to undertake electives with a Commercial Cookery or Patisserie focus - contact the section on 13 79 74 for more information about these pathways. Should these options be undertaken, additional equipment will be required, including a full Cookery or Patisserie Chefs Uniform ($100.00 - $200.00) and appropriate toolkit ($200.00 - $350.00). These items must be purchased at a Hospitality supply store such as Unicut or Fraser & Hughes.

SERVICES AND STUDY SUPPORT

There are additional learning and study tools available for this course, including:

  • RUReady Literacy and Numeracy diagnostic tools are utilised to assess whether students may require assistance to complete their course. This is completed by all students. Should the need be identified, appropriate models of assistance will be applied to individuals or cohorts within this group.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID-19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Monday from 9:00am to 3:30pm, Tuesday from 9:30am to 3:00pm, Wednesday from 3:00pm to 9:30pm, and Thursday from 9:00am to 3:30pm. This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

PAYMENT OPTIONS AND ASSISTANCE

This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process.

To complete your VET Student Loan application, you will need to provide:

  • Your Tax File Number (TFN). If you dont have a TFN, click here for information on how to apply for one. You can complete your loan application with a Certificate of Application for a TFN, but must provide your TFN as soon as it is issued. If you dont provide your TFN before your first census day, you will need to pay the tuition fees for that unit of study.
  • Your Commonwealth Higher Education Student Support Number (CHESSN) ). If you have previously accessed a loan via the Higher Education Loan Program (HELP), either at TAFE or university, you will already have a CHESSN. You must use the same CHESSN whenever you access a student loan. If you dont have CHESSN, we will allocate one on your behalf.
To be eligible for a VET Student Loan, you will need to be assessed as academically suitable to undertake high level VET study. You will need to provide:
  • A copy of your Australian Year 12 Certificate; OR
  • A copy of a certificate showing that you have been awarded a qualification at level 4 or above in the Australian Qualifications Framework (where the language of instruction was English). If you previously completed a Certificate IV or higher qualification at TAFE NSW, just let us know where and when you studied in your application; OR
  • Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy through an approved Language, Literacy and Numeracy test. We will let you know if this is required once you apply.
If you intend to apply for a VET Student Loan, its important you know your student obligations.

A fee applies for most TAFE NSW courses and must be paid when you enrol. The amount you pay depends on the type of course you study, and on your personal circumstances. Please click on the Smart and Skilled link http://www.training.nsw.gov.au/smartandskilled/prices_fees.html to work out what you will pay for this course based on your personal circumstances. Depending on your personal circumstances, you may be eligible for a fee discount or fee exemption.

Please contact 13 7974 for further information.

ADDITIONAL RESOURCES

You will need to provide for yourself the following resources which you will keep when you complete your study:

  • Full uniform - long sleeve black button-up shirt, black pants/skirt, black leather enclosed shoes, black socks/stockings.
  • Equipment kit - waiters friend and black half apron
  • License fees - these cover RSA ($85.00) and RCG ($40.00) certificates. If you already have these you are not required to pay these fees.
  • You will also be required to hire a locker - this costs $20.00 and is organised through our Clerical Officer in Block F, Room F.G.12 in the first week of classes. No bags are permitted in the classrooms, kitchens or restaurant areas. Locker fees are refunded at the end of the semester.
  • You may be eligible for assistance if you have barriers to your education - please contact the section for more information.

Find out more about VET Student Loans

Direct payment by Unit of Study instalments is available for this course.

The Units of Study and associated fees for this course are detailed above. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Code Name Start Date End Date Census Date Amount
21CBT00198 UOS 1 Diploma of Hospitality Management 01 Feb 2021 02 Apr 2021 01 Mar 2021 $1,058.00
21CBT00203 UOS 2 Diploma of Hospitality Management 19 Apr 2021 11 Jun 2021 03 May 2021 $1,058.00
21CBT00206 UOS 3 Diploma of Hospitality Management 12 Jul 2021 17 Sep 2021 02 Aug 2021 $1,058.00
21CBT00209 UOS 4 Diploma of Hospitality Management 05 Oct 2021 26 Nov 2021 01 Nov 2021 $1,056.00

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 13 7974.

Find out more about Applying and Enrolling

Core Units
Number Title
BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
Elective Units
Number Title
SITXHRM004 Recruit, select and induct staff
BSBITU306 Design and produce business documents
SITHFAB002 Provide responsible service of alcohol
SITHFAB003 Operate a bar
SITHFAB005 Prepare and serve espresso coffee
SITHFAB010 Prepare and serve cocktails
SITHFAB014 Provide table service of food and beverage
SITHGAM001 Provide responsible gambling services
SITHIND004 Work effectively in hospitality service
SITXFSA001 Use hygienic practices for food safety
SITXFIN001 Process financial transactions
SITXHRM001 Coach others in job skills
SITXEBS001 Use social media in a business
SITHFAB012 Provide advice on Australian wines
SITHFAB017 Provide advice on food and beverage matching

Note: Not all elective units listed may be available to study, please enquire for more information.

Possible job titles include:
banquet or function manager
bar manager
cafe manager
chef de cuisine
chef patissier
club manager
executive housekeeper
front office manager
gaming manager
kitchen manager
motel manager
restaurant manager
sous chef

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Enrol Now

Course Location

Campbelltown
181 Narellan Road, Campbelltown
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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