Diploma of Hospitality Management
- National Course Code: SIT50416
- TAFE NSW code: SIT50416-01V02-21HAM-069
Location – Hamilton
Study Type
Full Time
Course Start Date
01 Feb 2021
Study Commitment
30.7 Hours per week
Duration
36 Weeks
- Nationally Recognised Training
- This training is subsidised by the NSW Government
- VET Student Loans Available
Course Details
The nationally accredited Diploma of Hospitality Management prepares you for management roles, including event and function manager and hotel manager, in the diverse and fast-growth hospitality sector. Learn the essentials of operational and financial hospitality management and refine your people leadership style for results.
LEARN NEW SKILLS
Through theoretical and practical course work, you will learn to:
- Lead hospitality services in real and simulated environments
- Manage and deliver operational plans
- Enhance customer service experiences
- Prepare and manage budgets
- Manage difficult situations and conflict
- Lead a team of professionals
DEVELOP YOUR TALENT
Develop the attributes needed to get ahead in this industry:
- An ability to build a positive team culture
- Strong communication skills
- The drive to provide outstanding customer service
ACHIEVE YOUR GOALS
Completing this course will provide you with:
- A nationally recognised qualification at Diploma level
- Confidence in your leadership approach
- Strong study pathways for career progression
Career outcomes and job roles:
- Bar manager
- Cafe manager
- Restaurant manager
- Licensed club manager
- Hotel manager
GROW YOUR CAREER
Take your career further with advanced study pathways:
- Advanced Diploma of Hospitality Management
- Bachelor of Events and Tourism Management 279JA (in partnership with University of Canberra)
- Bachelor of Business
INDUSTRY DEMAND
Employment in the hospitality industry is expected to increase by 12.1% in the next five years which means an additional 91,000 jobs. The Diploma of Hospitality Management will prepare you for leadership roles in this exciting, growing and global sector.
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. You can enrol in this course now.
COURSE SUCCESS REQUIREMENTS
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful.
Electives which are used for licensing purposes include:
- SITHFAB002 Provide responsible service of alcohol (RSA)
- SITHGAM001 Provide responsible gambling services (RCG)
WORK PLACEMENT
At TAFE NSW we provide training that includes hands-on, practical experience. Work placement ensures you have the job ready skills to achieve competency in this course.
You will be required to complete a minimum of 36 service periods (shifts). Some of these service periods are scheduled as part of your course for observation and assessment.
The remaining service periods are undertaken through:
- Work placement which TAFE NSW will arrange in conjunction with you
- Paid work
- Or, a combination of both
You will practice:
- Interacting positively with multiple customers, providing quality customer service
- Working with speed and efficiency to meet the operational needs of contemporary hospitality businesses
- Identifying issues and problems and participating in their resolution
- Working cooperatively as part of a team, and taking responsibility for service outcomes
IS THIS COURSE RIGHT FOR YOU
To be prepared for this course, it is recommended that you have:
- Literacy and numeracy skills at a Year 12 level
- Ability to communicate effectively
- An interest in moving into leadership and management roles
If you need support in preparation for study, contact us about your options.
LICENSING REQUIREMENTS
This qualification includes electives with licensing requirements that are regulated by Liquor and Gaming NSW.
RSA and RCG
- Provide responsible service of alcohol (RSA)
- Provide responsible gambling services (RCG)
If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.
It's important to note that you while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.
Other electives
Some of the electives in this course require you to hold an RSA and be 18 years old.
If you are 17 years old, we can tailor the course to your specific circumstances. Contact us to talk through the options available to you.
ADDITIONAL REQUIREMENTS
With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
Students must wear long black buisness pants, closed in black leather shoes and a supplied black TAFE NSW business shirt
To successfully complete this course, you will need to complete Work Placement:
A requirement of SITHIND004 Work effectively in hospitality service is to integrate technical skills and provide hospitality service to customers for a minimum of 36 complete service periods (shifts). Students can complete these shifts on campus or have them signed off by a workplace supervisor if they are employed in industry.
The Teacher will make contact with the workplace to ensure that they have sufficient equipment and materials to support the students in demonstrating the required skills. The workplace details are collected and stored on the Workplace Observation Checklist and Logbook kept by the students as evidence.
To register for an information session, head to tafensw.edu.au/infofest. Students who cannot attend the Information Session please make an online enquiry or contact us on 131 601 for more information about the course!
INFORMATION SESSIONS
To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.
| Date | Time | Location |
|---|---|---|
| Wednesday, 20 January 2021 | 1.00pm to 2.00pm | Hamilton Campus, Building A, Level 3, Room 28 |
STUDY COMMITMENT
This is a full time course. You will need to attend approximately 19 hours of class, over 3 days a week, for 1 year. As well as the in-class component, you will need to complete approximately 12.2 hours of other study per week.
You may also be required to complete approximately 2.1 hours of additional study each week outside of class hours, including service periods and prescribed reading.
Attendance: Face to face classes will decrease in Semester 2, therefore the timetable will need to be adjusted. Monday includes services periods.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who:
Have an interest in hospitality service, sales or operational skills. Possible job titles include:
- Food and beverage attendant
- Cafe attendant
- Bar attendant
SERVICES AND STUDY SUPPORT
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID-19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Monday from 12.00pm to 9.30pm and Wednesday and Thursday from 9.00am to 4.00pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
PAYMENT OPTIONS AND ASSISTANCE
This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process.
To complete your VET Student Loan application, you will need to provide:
- Your Tax File Number (TFN). If you dont have a TFN, click here for information on how to apply for one. You can complete your loan application with a Certificate of Application for a TFN, but must provide your TFN as soon as it is issued. If you dont provide your TFN before your first census day, you will need to pay the tuition fees for that unit of study.
- Your Commonwealth Higher Education Student Support Number (CHESSN) ). If you have previously accessed a loan via the Higher Education Loan Program (HELP), either at TAFE or university, you will already have a CHESSN. You must use the same CHESSN whenever you access a student loan. If you dont have CHESSN, we will allocate one on your behalf.
- A copy of your Australian Year 12 Certificate; OR
- A copy of a certificate showing that you have been awarded a qualification at level 4 or above in the Australian Qualifications Framework (where the language of instruction was English). If you previously completed a Certificate IV or higher qualification at TAFE NSW, just let us know where and when you studied in your application; OR
- Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy through an approved Language, Literacy and Numeracy test. We will let you know if this is required once you apply.
Students undertaking elective SITHGAM001 Provide responsible conduct of gambling are required to pay an incidental charge of $41 for the RCG Interim Certificate.
Students undertaking the elective SITHFAB002 Provide responsible service of alcohol are required to pay an incidental charge of $86 for the RSA Interim Certificate.
Students undertaking these units will be issued with the relevant Liquor and Gaming NSW resource prior to the course commencement. A short pre-course activity will also be provided for students undertaking the RSA SITHFAB002, to be completed prior to the course.
Find out more about VET Student Loans
Direct payment by Unit of Study instalments is available for this course.
The Units of Study and associated fees for this course are detailed above. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
RECOGNITION
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
| Code | Name | Start Date | End Date | Census Date | Amount |
|---|---|---|---|---|---|
| 21HAM00245 | UOS1-SIT50416 | 01 Feb 2021 | 02 Apr 2021 | 01 Mar 2021 | $1,058.00 |
| 21HAM00250 | UOS2-SIT50416 | 19 Apr 2021 | 11 Jun 2021 | 03 May 2021 | $1,058.00 |
| 21HAM00253 | UOS3-SIT50416 | 12 Jul 2021 | 17 Sep 2021 | 02 Aug 2021 | $1,058.00 |
| 21HAM00256 | UOS4-SIT50416 | 05 Oct 2021 | 26 Nov 2021 | 01 Nov 2021 | $1,056.00 |
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
For further information or assistance, call 131 601.
Find out more about Applying and Enrolling
Core Units
| Number | Title |
|---|---|
| BSBDIV501 | Manage diversity in the workplace |
| BSBMGT517 | Manage operational plan |
| SITXCCS007 | Enhance customer service experiences |
| SITXCCS008 | Develop and manage quality customer service practices |
| SITXCOM005 | Manage conflict |
| SITXFIN003 | Manage finances within a budget |
| SITXFIN004 | Prepare and monitor budgets |
| SITXGLC001 | Research and comply with regulatory requirements |
| SITXHRM002 | Roster staff |
| SITXHRM003 | Lead and manage people |
| SITXMGT001 | Monitor work operations |
| SITXMGT002 | Establish and conduct business relationships |
| SITXWHS003 | Implement and monitor work health and safety practices |
Elective Units
| Number | Title |
|---|---|
| BSBITU306 | Design and produce business documents |
| SITHFAB002 | Provide responsible service of alcohol |
| SITHFAB003 | Operate a bar |
| SITHFAB005 | Prepare and serve espresso coffee |
| SITHFAB010 | Prepare and serve cocktails |
| SITHFAB012 | Provide advice on Australian wines |
| SITHFAB014 | Provide table service of food and beverage |
| SITHFAB017 | Provide advice on food and beverage matching |
| SITHGAM001 | Provide responsible gambling services |
| SITHIND004 | Work effectively in hospitality service |
| SITXEBS001 | Use social media in a business |
| SITXFIN001 | Process financial transactions |
| SITXFSA001 | Use hygienic practices for food safety |
| SITXHRM001 | Coach others in job skills |
| SITXHRM004 | Recruit, select and induct staff |
Possible job titles include:
banquet or function manager
bar manager
cafe manager
chef de cuisine
chef patissier
club manager
executive housekeeper
front office manager
gaming manager
kitchen manager
motel manager
restaurant manager
sous chef
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Enrol NowCourse Location
Hamilton
91 Parry Street,
Newcastle West
Phone
131 601
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