Diploma of Hospitality Management
- National Course Code: SIT50416
- TAFE NSW code: SIT50416-01V02-21NEP-110
Location – Nepean, Kingswood
Study Type
Full Time
Course Start Date
01 Feb 2021
Study Commitment
27.5 Hours per week
Duration
36 Weeks
- Nationally Recognised Training
- This training is subsidised by the NSW Government
- VET Student Loans Available
Course Details
The nationally accredited Diploma of Hospitality Management prepares you for management roles, including event and function manager and hotel manager, in the diverse and fast-growth hospitality sector. Learn the essentials of operational and financial hospitality management and refine your people leadership style for results.
LEARN NEW SKILLS
Through theoretical and practical course work, you will learn to:
- Lead hospitality services in real and simulated environments
- Manage and deliver operational plans
- Enhance customer service experiences
- Prepare and manage budgets
- Manage difficult situations and conflict
- Lead a team of professionals
DEVELOP YOUR TALENT
Develop the attributes needed to get ahead in this industry:
- An ability to build a positive team culture
- Strong communication skills
- The drive to provide outstanding customer service
ACHIEVE YOUR GOALS
Completing this course will provide you with:
- A nationally recognised qualification at Diploma level
- Confidence in your leadership approach
- Strong study pathways for career progression
Career outcomes and job roles:
- Bar manager
- Cafe manager
- Restaurant manager
- Licensed club manager
- Hotel manager
GROW YOUR CAREER
Take your career further with advanced study pathways:
- Advanced Diploma of Hospitality Management
- Bachelor of Events and Tourism Management 279JA (in partnership with University of Canberra)
- Bachelor of Business
INDUSTRY DEMAND
Employment in the hospitality industry is expected to increase by 12.1% in the next five years which means an additional 91,000 jobs. The Diploma of Hospitality Management will prepare you for leadership roles in this exciting, growing and global sector.
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. You can enrol in this course now.
COURSE SUCCESS REQUIREMENTS
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful.
Electives which are used for licensing purposes include:
- SITHFAB002 Provide responsible service of alcohol (RSA)
- SITHGAM001 Provide responsible gambling services (RCG)
WORK PLACEMENT
At TAFE NSW we provide training that includes hands-on, practical experience. Work placement ensures you have the job ready skills to achieve competency in this course.
You will be required to complete a minimum of 36 service periods (shifts). Some of these service periods are scheduled as part of your course for observation and assessment.
The remaining service periods are undertaken through:
- Work placement which TAFE NSW will arrange in conjunction with you
- Paid work
- Or, a combination of both
You will practice:
- Interacting positively with multiple customers, providing quality customer service
- Working with speed and efficiency to meet the operational needs of contemporary hospitality businesses
- Identifying issues and problems and participating in their resolution
- Working cooperatively as part of a team, and taking responsibility for service outcomes
IS THIS COURSE RIGHT FOR YOU
To be prepared for this course, it is recommended that you have:
- Literacy and numeracy skills at a Year 12 level
- Ability to communicate effectively
- An interest in moving into leadership and management roles
If you need support in preparation for study, contact us about your options.
LICENSING REQUIREMENTS
This qualification includes electives with licensing requirements that are regulated by Liquor and Gaming NSW.
RSA and RCG
- Provide responsible service of alcohol (RSA)
- Provide responsible gambling services (RCG)
If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.
It's important to note that you while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.
Other electives
Some of the electives in this course require you to hold an RSA and be 18 years old.
If you are 17 years old, we can tailor the course to your specific circumstances. Contact us to talk through the options available to you.
ADDITIONAL REQUIREMENTS
With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
To be enrolled in this course, you need to be able to provide evidence that you are:
- Any previous study that you have completed at school, TAFE or any other RTO in order to gain National Recognition.
- Work experience if you wish to claim Recognition of Prior Learning (RPL).
To successfully complete this course, you will need:
- students must complete at least 36 service periods in documented work placement as detailed in the Assessment Requirements of the units of competency.
Securing a suitable work placement with an employer is the responsibility of the student, however your teacher can assist with this process. - License fee this covers the Food Safety Supervisor certificate ($30.00). If you already have this, or do not wish to purchase it, you are not required to pay the fee.
- You may be eligible for assistance if you have barriers to your education please contact the section for more information.
- You may be required to undertake connected theory classes via an online platform such as Microsoft Teams as well as practical skills and assessments at a TAFE College four days per week. There will also be 2 Friday classes in Weeks 3 & 4 to cover Responsible Service of Alcohol and Responsible Conduct of Gambling.
As part of this course, you may be asked to undertake role play assessments via connected technologies such as Microsoft Teams and submit your assessment/s electronically to your teacher/s through either the TAFE NSW Moodle or Microsoft Teams.
TAFE NSW Nepean will support TAFE students with their learning who may have computer and internet access issues.
Please note: All face to face on campus delivery and assessment will comply with TAFE NSW COVID-19 Safe Guidelines.
All timetables are subject to change.
To register for an information session, head to tafensw.edu.au/infofest. Students who cannot attend the Information Session please make an online enquiry or contact us on 131 601 for more information about the course!
INFORMATION SESSIONS
To find out more about this course, meet our teachers and receive information about enrolment and next steps, attend an information session.
| Date | Time | Location |
|---|---|---|
| Wednesday, 9 December 2020 | 10.00am to 11.00am | Kingswood Campus, Building H, Entree Training Restaurant |
| Thursday, 10 December 2020 | 10.00am to 11.00am | Kingswood Campus, Building H, Entree Training Restaurant |
| Tuesday, 19 January 2021 | 10.00am to 11.00am | Kingswood Campus, Building H, Entree Training Restaurant |
| Wednesday, 20 January 2021 | 10.00am to 11.00am | Kingswood Campus, Building H, Entree Training Restaurant |
| Thursday, 21 January 2021 | 10.00am to 11.00am | Kingswood Campus, Building H, Entree Training Restaurant |
| Thursday, 21 January 2021 | 4.00m to 5.00pm | Kingswood Campus, Building H, Entree Training Restaurant |
| Wednesday, 27 January 2021 | 10.00am to 11.00am | Kingswood Campus, Building H, Entree Training Restaurant |
| Thursday, 28 January 2021 | 10.00am to 11.00am | Kingswood Campus, Building H, Entree Training Restaurant |
STUDY COMMITMENT
This is a Full Time blended course. You will need to attend approximately 19 hours of class, over 4 days a week, for 36 weeks. As well as the in-class component, you will need to complete approximately 12.2 hours of other study per week.
You may also be required to complete approximately 2.1 hours of additional study each week outside of class hours, including assessment/assignment preparation and private study.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who:
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
You are required to attend one of the Information Sessions where you will be advised on course and uniform requirements and be given your timetable.
SUGGESTED STUDY PATHWAYS:
Upon successful completion of Diploma of Hospitality Management, you may be eligible for course credit to study the following qualifications:
- SIT40516 Certificate IV in Commercial Cookery
- SIT40716 Certificate IV in Patisserie
EMPLOYMENT PATHWAYS:
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafs, and coffee.
SERVICES AND STUDY SUPPORT
There are additional learning and study tools available for this course, including:
EDUCATIONAL AND SUPPORT SERVICES
TAFE NSW provides the following services to ensure a supported and successful learning environment for all students:
- Aboriginal and/or Torres Strait Islander Student Support and Services
- Accessibility and Disability Services
- Personal Counselling
- Vocational Counselling
- Learning Support
- International Student Support
- Scholarships
- Multicultural Support
Detailed current information on these Support Services are made available to staff and students at TAFE NSW Student Services. Additionally, every student is supported by a dedicated Student Services team at each campus location.
For more information about this course please contact Tracey Doyle on 4620 1734 or tracey.doyle@tafensw.edu.au
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID-19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.
This course is currently scheduled on Monday from 9.00am to 3.30pm, Tuesday from 2.00pm to 9.00pm, Wednesday from 9.00am to 1.00pm and Thursday from 9.00am to 3.30pm. This timetable may change and will be confirmed by your teacher.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
PAYMENT OPTIONS AND ASSISTANCE
This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process.
To complete your VET Student Loan application, you will need to provide:
- Your Tax File Number (TFN). If you dont have a TFN, click here for information on how to apply for one. You can complete your loan application with a Certificate of Application for a TFN, but must provide your TFN as soon as it is issued. If you dont provide your TFN before your first census day, you will need to pay the tuition fees for that unit of study.
- Your Commonwealth Higher Education Student Support Number (CHESSN) ). If you have previously accessed a loan via the Higher Education Loan Program (HELP), either at TAFE or university, you will already have a CHESSN. You must use the same CHESSN whenever you access a student loan. If you dont have CHESSN, we will allocate one on your behalf.
- A copy of your Australian Year 12 Certificate; OR
- A copy of a certificate showing that you have been awarded a qualification at level 4 or above in the Australian Qualifications Framework (where the language of instruction was English). If you previously completed a Certificate IV or higher qualification at TAFE NSW, just let us know where and when you studied in your application; OR
- Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy through an approved Language, Literacy and Numeracy test. We will let you know if this is required once you apply.
ADDITIONAL RESOURCES
You will need to provide for yourself the following resources which you will keep when you complete your study:
- Hospitality Uniform consisting of black tailored pants or skirt (no jeans), long sleeved black collared shirt and enclosed black shoes (no runners) approximately $90.00
Licensing Units:
- Provide responsible service of alcohol (RSA) - SITHFAB002
- Provide responsible gambling services (RCG)- SITHGAM001
If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately but is only valid for a short period until you obtain your competency card through Service NSW. There is no cost to collect your competency card as this is included in the mandatory Liquor and Gaming fees of $86 for RSA and $41 for RCG which must be paid at enrolment.
It is important to note that while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.
Find out more about VET Student Loans
Direct payment by Unit of Study instalments is available for this course.
The Units of Study and associated fees for this course are detailed above. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
RECOGNITION
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
| Code | Name | Start Date | End Date | Census Date | Amount |
|---|---|---|---|---|---|
| 21NEP00661 | Diploma of Hospitality Management-UOS1 | 01 Feb 2021 | 02 Apr 2021 | 01 Mar 2021 | $1,058.00 |
| 21NEP00666 | Diploma of Hospitality Management-UOS2 | 19 Apr 2021 | 11 Jun 2021 | 03 May 2021 | $1,058.00 |
| 21NEP00669 | Diploma of Hospitality Management-UOS3 | 12 Jul 2021 | 17 Sep 2021 | 02 Aug 2021 | $1,058.00 |
| 21NEP00672 | Diploma of Hospitality Management-UOS4 | 05 Oct 2021 | 26 Nov 2021 | 01 Nov 2021 | $1,056.00 |
ENROL NOW:
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.
A Unique Student Identifier is required prior to enrolment. To apply for your USI visit www.usi.gov.au If you cannot remember your USI or if you have forgotten you have one, please visit the USI Website for assistance in retrieving your USI.
For further information or assistance, call 131 870.
Find out more about Applying and Enrolling
Core Units
| Number | Title |
|---|---|
| SITXHRM002 | Roster staff |
| SITXCCS008 | Develop and manage quality customer service practices |
| SITXMGT002 | Establish and conduct business relationships |
| SITXWHS003 | Implement and monitor work health and safety practices |
| SITXHRM003 | Lead and manage people |
| SITXCOM005 | Manage conflict |
| BSBDIV501 | Manage diversity in the workplace |
| SITXFIN003 | Manage finances within a budget |
| BSBMGT517 | Manage operational plan |
| SITXMGT001 | Monitor work operations |
| SITXFIN004 | Prepare and monitor budgets |
| SITXGLC001 | Research and comply with regulatory requirements |
| SITXCCS007 | Enhance customer service experiences |
Elective Units
| Number | Title |
|---|---|
| SITXFSA001 | Use hygienic practices for food safety |
| SITXEBS001 | Use social media in a business |
| SITHIND004 | Work effectively in hospitality service |
| SITXHRM001 | Coach others in job skills |
| BSBITU306 | Design and produce business documents |
| SITHFAB003 | Operate a bar |
| SITHFAB010 | Prepare and serve cocktails |
| SITHFAB005 | Prepare and serve espresso coffee |
| SITXFIN001 | Process financial transactions |
| SITHFAB012 | Provide advice on Australian wines |
| SITHFAB017 | Provide advice on food and beverage matching |
| SITHGAM001 | Provide responsible gambling services |
| SITHFAB002 | Provide responsible service of alcohol |
| SITHFAB014 | Provide table service of food and beverage |
| SITXHRM004 | Recruit, select and induct staff |
Possible job titles include:
banquet or function manager
bar manager
cafe manager
chef de cuisine
chef patissier
club manager
executive housekeeper
front office manager
gaming manager
kitchen manager
motel manager
restaurant manager
sous chef
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
Enrol NowCourse Location
Nepean, Kingswood
Great Western Highway,
Kingswood
Phone
131 601
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