Diploma of Hospitality Management
- National Course Code: SIT50416
- TAFE NSW code: SIT50416-01V02-21WCN-038
Western NSW multiple locations: Connected
Armidale, Bathurst, Bourke, Brewarrina, Broken Hill, Boggabilla, Coonabarabran, Coomealla, Cobar, Condobolin, Coonamble, Cowra, Dubbo, Dunedoo, Dareton, Forbes, Glen Innes, Gunnedah, Gilgandra, Grenfell, Inverell, Lake Cargelligo, Lightning Ridge, Lithgow, Moree, Menindee, Mudgee, Narrabri, Nyngan, Orange, Parkes, Quirindi CLC, Tamworth, Tenterfield, Walgett, Warren, Wellington, Wilcannia
Study Type
Blended
Course Start Date
Enquire Now
Study Commitment
15.5 Hours per week
Duration
2 Years
- Nationally Recognised Training
- This training is subsidised by the NSW Government
- VET Student Loans Available
Course Details
The nationally accredited Diploma of Hospitality Management prepares you for management roles, including event and function manager and hotel manager, in the diverse and fast-growth hospitality sector. Learn the essentials of operational and financial hospitality management and refine your people leadership style for results.
LEARN NEW SKILLS
Through theoretical and practical course work, you will learn to:
- Lead hospitality services in real and simulated environments
- Manage and deliver operational plans
- Enhance customer service experiences
- Prepare and manage budgets
- Manage difficult situations and conflict
- Lead a team of professionals
DEVELOP YOUR TALENT
Develop the attributes needed to get ahead in this industry:
- An ability to build a positive team culture
- Strong communication skills
- The drive to provide outstanding customer service
ACHIEVE YOUR GOALS
Completing this course will provide you with:
- A nationally recognised qualification at Diploma level
- Confidence in your leadership approach
- Strong study pathways for career progression
Career outcomes and job roles:
- Bar manager
- Cafe manager
- Restaurant manager
- Licensed club manager
- Hotel manager
GROW YOUR CAREER
Take your career further with advanced study pathways:
- Advanced Diploma of Hospitality Management
- Bachelor of Events and Tourism Management 279JA (in partnership with University of Canberra)
- Bachelor of Business
INDUSTRY DEMAND
Employment in the hospitality industry is expected to increase by 12.1% in the next five years which means an additional 91,000 jobs. The Diploma of Hospitality Management will prepare you for leadership roles in this exciting, growing and global sector.
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. You can enrol in this course now.
COURSE SUCCESS REQUIREMENTS
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful.
Electives which are used for licensing purposes include:
- SITHFAB002 Provide responsible service of alcohol (RSA)
- SITHGAM001 Provide responsible gambling services (RCG)
WORK PLACEMENT
At TAFE NSW we provide training that includes hands-on, practical experience. Work placement ensures you have the job ready skills to achieve competency in this course.
You will be required to complete a minimum of 36 service periods (shifts). Some of these service periods are scheduled as part of your course for observation and assessment.
The remaining service periods are undertaken through:
- Work placement which TAFE NSW will arrange in conjunction with you
- Paid work
- Or, a combination of both
You will practice:
- Interacting positively with multiple customers, providing quality customer service
- Working with speed and efficiency to meet the operational needs of contemporary hospitality businesses
- Identifying issues and problems and participating in their resolution
- Working cooperatively as part of a team, and taking responsibility for service outcomes
IS THIS COURSE RIGHT FOR YOU
To be prepared for this course, it is recommended that you have:
- Literacy and numeracy skills at a Year 12 level
- Ability to communicate effectively
- An interest in moving into leadership and management roles
If you need support in preparation for study, contact us about your options.
LICENSING REQUIREMENTS
This qualification includes electives with licensing requirements that are regulated by Liquor and Gaming NSW.
RSA and RCG
- Provide responsible service of alcohol (RSA)
- Provide responsible gambling services (RCG)
If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.
It's important to note that you while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.
Other electives
Some of the electives in this course require you to hold an RSA and be 18 years old.
If you are 17 years old, we can tailor the course to your specific circumstances. Contact us to talk through the options available to you.
ADDITIONAL REQUIREMENTS
With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
To be enrolled in this course, you need to be able to provide proof of age. You must be over 18 to complete the alcohol related units in this course. You must be 18 no later than 17 July 2021.
To successfully complete this course, you will need access to a computer and the internet. If you do not have access at home, you are welcome to use the on-campus facilities. You will need to provide a service uniform of black pants or skirt and black buttoned shirt with a collar. You will also need black fully enclosed non slip sole shoes to enter the commercial kitchen.
To be eligible for this course you must have recent (in the past 5 years) hospitality experience to satisfy the practical unit requirements which includes 36 service periods of a minimum 4 hours duration or be willing to work in a hospitality business in your local area to complete this requirement. Your teacher will be able to advise you regarding the evidence you will need.
To register for an information session, head to tafensw.edu.au/infofest. Students who cannot attend the Information Session please make an online enquiry or contact us on 131 601 for more information about the course!
INFORMATION SESSIONS
There are no information sessions currently scheduled for this course
STUDY COMMITMENT
This is a blended flexible course. You will need to complete approximately 15.5 hours of study a week, for 2 years.
You may also be required to complete approximately 1 hour of additional study each week outside of class hours, including private study, research and preparation for assessments.
IS THIS COURSE RIGHT FOR YOU?
This course offering is designed for people who want to gain employment in a range of hospitality businesses serving food and beverage products. You will learn all the skills you need to serve in a fine dining restaurant.
SERVICES AND STUDY SUPPORT
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Smarthinking - after hours online study support service
- Easy computing online short courses
- Access to local TAFE libraries
- Accessibility and Disability Support Services
- Access to Read&Write learning support software at TAFE and at home
To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID-19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.
This course is delivered flexibly and includes a range of teaching methods. You will be required to attend live workshops either face to face via VC at your local?TAFE,?MS Teams or Adobe Connect classroom.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
PAYMENT OPTIONS AND ASSISTANCE
This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process.
To complete your VET Student Loan application, you will need to provide:
- Your Tax File Number (TFN). If you dont have a TFN, click here for information on how to apply for one. You can complete your loan application with a Certificate of Application for a TFN, but must provide your TFN as soon as it is issued. If you dont provide your TFN before your first census day, you will need to pay the tuition fees for that unit of study.
- Your Commonwealth Higher Education Student Support Number (CHESSN) ). If you have previously accessed a loan via the Higher Education Loan Program (HELP), either at TAFE or university, you will already have a CHESSN. You must use the same CHESSN whenever you access a student loan. If you dont have CHESSN, we will allocate one on your behalf.
- A copy of your Australian Year 12 Certificate; OR
- A copy of a certificate showing that you have been awarded a qualification at level 4 or above in the Australian Qualifications Framework (where the language of instruction was English). If you previously completed a Certificate IV or higher qualification at TAFE NSW, just let us know where and when you studied in your application; OR
- Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy through an approved Language, Literacy and Numeracy test. We will let you know if this is required once you apply.
ADDITIONAL RESOURCES
You will need to pay $86 for your RSA card and $41 for your RCG competency card. If you already hold a Liquor and Gaming competency card for both skills, you do not need to pay this fee.
Find out more about VET Student Loans
Direct payment by Unit of Study instalments is available for this course.
The Units of Study and associated fees for this course are detailed above. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
RECOGNITION
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolments for this course have now closed.
Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.
Blended learning provides students with access to a wide range of courses and training opportunities from a local TAFE NSW campus or from home.
Blended learning combines online, web/video conferencing, and workshops including:
Online
Study using the TAFE Digital online learning platform.
Connected learning on campus
Connected learning enables you to attend your nearest TAFE NSW campus to participate in scheduled video
conference classes with your teacher and other students located around the state.
Mobile training units
Mobile training units can be mobilised across many TAFE NSW locations and enable you to access teachers and
specialised equipment and resources required on training days.
Core Units
| Number | Title |
|---|---|
| BSBDIV501 | Manage diversity in the workplace |
| BSBMGT517 | Manage operational plan |
| SITXCCS007 | Enhance customer service experiences |
| SITXCCS008 | Develop and manage quality customer service practices |
| SITXCOM005 | Manage conflict |
| SITXFIN003 | Manage finances within a budget |
| SITXFIN004 | Prepare and monitor budgets |
| SITXGLC001 | Research and comply with regulatory requirements |
| SITXHRM002 | Roster staff |
| SITXHRM003 | Lead and manage people |
| SITXMGT001 | Monitor work operations |
| SITXMGT002 | Establish and conduct business relationships |
| SITXWHS003 | Implement and monitor work health and safety practices |
Elective Units
| Number | Title |
|---|---|
| BSBITU306 | Design and produce business documents |
| SITHFAB002 | Provide responsible service of alcohol |
| SITHFAB003 | Operate a bar |
| SITHFAB005 | Prepare and serve espresso coffee |
| SITHFAB010 | Prepare and serve cocktails |
| SITHFAB012 | Provide advice on Australian wines |
| SITHFAB014 | Provide table service of food and beverage |
| SITHFAB017 | Provide advice on food and beverage matching |
| SITHGAM001 | Provide responsible gambling services |
| SITHIND004 | Work effectively in hospitality service |
| SITXEBS001 | Use social media in a business |
| SITXFIN001 | Process financial transactions |
| SITXFSA001 | Use hygienic practices for food safety |
| SITXHRM001 | Coach others in job skills |
| SITXHRM004 | Recruit, select and induct staff |
Possible job titles include:
banquet or function manager
bar manager
cafe manager
chef de cuisine
chef patissier
club manager
executive housekeeper
front office manager
gaming manager
kitchen manager
motel manager
restaurant manager
sous chef
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.
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