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Offering Info

Diploma of Hospitality Management

  • National Course Code: SIT50416
  • TAFE NSW code: SIT50416-01V02-21WLG-001

Location – Wollongong

Study Type

Full Time

Course Start Date

01 Feb 2021

Study Commitment

23 Hours per week

Duration

36 Weeks

  • Nationally Recognised Training
  • This training is subsidised by the NSW Government
  • VET Student Loans Available

Course Details

The nationally accredited Diploma of Hospitality Management prepares you for management roles, including event and function manager and hotel manager, in the diverse and fast-growth hospitality sector. Learn the essentials of operational and financial hospitality management and refine your people leadership style for results.

LEARN NEW SKILLS

Through theoretical and practical course work, you will learn to:

  • Lead hospitality services in real and simulated environments
  • Manage and deliver operational plans
  • Enhance customer service experiences
  • Prepare and manage budgets
  • Manage difficult situations and conflict
  • Lead a team of professionals

DEVELOP YOUR TALENT

Develop the attributes needed to get ahead in this industry:

  • An ability to build a positive team culture
  • Strong communication skills
  • The drive to provide outstanding customer service

ACHIEVE YOUR GOALS

Completing this course will provide you with:

  • A nationally recognised qualification at Diploma level
  • Confidence in your leadership approach
  • Strong study pathways for career progression

Career outcomes and job roles:

  • Bar manager
  • Cafe manager
  • Restaurant manager
  • Licensed club manager
  • Hotel manager

GROW YOUR CAREER

Take your career further with advanced study pathways:

  • Advanced Diploma of Hospitality Management
  • Bachelor of Events and Tourism Management 279JA (in partnership with University of Canberra)
  • Bachelor of Business

INDUSTRY DEMAND

Employment in the hospitality industry is expected to increase by 12.1% in the next five years which means an additional 91,000 jobs. The Diploma of Hospitality Management will prepare you for leadership roles in this exciting, growing and global sector.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

ENTRY REQUIREMENTS

There are no entry requirements for this qualification. You can enrol in this course now.

COURSE SUCCESS REQUIREMENTS

During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful.

Electives which are used for licensing purposes include:

  • SITHFAB002 Provide responsible service of alcohol (RSA)
  • SITHGAM001 Provide responsible gambling services (RCG)

WORK PLACEMENT

At TAFE NSW we provide training that includes hands-on, practical experience. Work placement ensures you have the job ready skills to achieve competency in this course.

You will be required to complete a minimum of 36 service periods (shifts). Some of these service periods are scheduled as part of your course for observation and assessment.

The remaining service periods are undertaken through:

  • Work placement which TAFE NSW will arrange in conjunction with you
  • Paid work
  • Or, a combination of both

You will practice:

  • Interacting positively with multiple customers, providing quality customer service
  • Working with speed and efficiency to meet the operational needs of contemporary hospitality businesses
  • Identifying issues and problems and participating in their resolution
  • Working cooperatively as part of a team, and taking responsibility for service outcomes

IS THIS COURSE RIGHT FOR YOU

To be prepared for this course, it is recommended that you have:

  • Literacy and numeracy skills at a Year 12 level
  • Ability to communicate effectively
  • An interest in moving into leadership and management roles

If you need support in preparation for study, contact us about your options.

LICENSING REQUIREMENTS

This qualification includes electives with licensing requirements that are regulated by Liquor and Gaming NSW.

RSA and RCG

  • Provide responsible service of alcohol (RSA)
  • Provide responsible gambling services (RCG)

If you undertake these electives, you will be issued with an interim RSA or RCG certificate on completion. The interim certificate licenses you to work in the industry immediately and is only valid for a short period while you apply for your permanent competency card through Service NSW.

It's important to note that you while you can undertake these units to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old.

Other electives

Some of the electives in this course require you to hold an RSA and be 18 years old.

If you are 17 years old, we can tailor the course to your specific circumstances. Contact us to talk through the options available to you.

ADDITIONAL REQUIREMENTS

With 130 locations across the state, TAFE NSW tailors qualifications to meet the needs of the local community and specific student groups (like apprentices, fast-tracked and online students). To make sure this course is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.

This qualification requires learners to complete 36 service periods as part of the following units:
SITHIND004 Work effectively in hospitality service: 36 service periods
SITHFAB003 Operate a bar: three (3) service periods:
SITHFAB014 Provide table service of food and beverage: 12 service periods
SITHIND004 Work effectively in hospitality service is a core unit and the 36 service periods required for this unit have been mapped to the units listed above so that 36 service periods will meet the requirements of all the units.
A service period is deemed to be a maximum of four (4) hours and not less than three (3) hours. For the purposes of scheduling all TAFE NSW Campus service periods are four (4) hours which describes the preparation and closing of the service.
A Service Period Log Book will be utilised by the student to capture evidence of service periods undertaken through work placement.
Twenty-five service periods are scheduled in the course. Additional service periods may be able to be scheduled depending on campus-based opportunities. For any service periods not able to be undertaken at the TAFE NSW Campus, learners will be required to meet service period requirements through the following:
paid employment or,
work placement

The paid employment or work placement must be able to provide the range of experiences required for SITHIND004 Work effectively in hospitality service. If the students paid workplace is not deemed appropriate, they must undertake work placement. Skills Teams will determine the suitability of students paid work by discussion with the student and review of the Service Period Log Book requirements and skills to be demonstrated. If further confirmation of the suitability of the workplace is required, the Skills Team may contact the students employer to verify.

To register for an information session, head to tafensw.edu.au/infofest. Students who cannot attend the Information Session please make an online enquiry or contact us on 131 601 for more information about the course!

INFORMATION SESSIONS

You will be contacted prior to your course commencing with a link to join in an online orientation session.

STUDY COMMITMENT

This is a fulltime blended course. You will need to attend approximately 20 hours of class, over 3 days a week, for 36 weeks. As well as the in-class component, you will need to complete approximately 2 hours of other study per week.

You may also be required to complete approximately 11 hours of additional study each week outside of class hours, including self-directed reading, industry updating, structured work placement, assessment preparation, study and research.

Students will be required to attend 1 Friday in semester one to attend RSA. For the first five weeks of TAFE students will attend Monday, Tuesday, Wednesday 9:30am to 5:00pm. From week six this will change to 3:00pm to 10:00pm as students will be serving in Twenty Twenty restaurant.

IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for people who:

  • Students undertaking this course can be new-entrants, however, may have experience in basic safety, customer service, retail and hospitality skills via paid part time work as school students, learning undertaken at school, or other life experiences. It is beneficial if students are in related employment or gain related employment throughout the course. This will enable the completion of service periods not scheduled at TAFE NSW, and provide for a broader experience in line with industry expectations of graduates of this course.

CAUTION: Students undertaking this course must be 18 years of age to gain the Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) NSW Competency Cards. This will mean that students will not be able to perform the requirements of SITHFAB003 Operate a bar and SITHFAB014 Provide table service of food a beverage, or 2 units within the elective bundles without holding an RSA Competency Card.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID-19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Monday, Tuesday and Wednesday from 9.30am to 5.00pm. This timetable may change and will be confirmed by your teacher.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

PAYMENT OPTIONS AND ASSISTANCE

This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process.

To complete your VET Student Loan application, you will need to provide:

  • Your Tax File Number (TFN). If you dont have a TFN, click here for information on how to apply for one. You can complete your loan application with a Certificate of Application for a TFN, but must provide your TFN as soon as it is issued. If you dont provide your TFN before your first census day, you will need to pay the tuition fees for that unit of study.
  • Your Commonwealth Higher Education Student Support Number (CHESSN) ). If you have previously accessed a loan via the Higher Education Loan Program (HELP), either at TAFE or university, you will already have a CHESSN. You must use the same CHESSN whenever you access a student loan. If you dont have CHESSN, we will allocate one on your behalf.
To be eligible for a VET Student Loan, you will need to be assessed as academically suitable to undertake high level VET study. You will need to provide:
  • A copy of your Australian Year 12 Certificate; OR
  • A copy of a certificate showing that you have been awarded a qualification at level 4 or above in the Australian Qualifications Framework (where the language of instruction was English). If you previously completed a Certificate IV or higher qualification at TAFE NSW, just let us know where and when you studied in your application; OR
  • Display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy through an approved Language, Literacy and Numeracy test. We will let you know if this is required once you apply.
If you intend to apply for a VET Student Loan, its important you know your student obligations.

ADDITIONAL RESOURCES

Further costs in addition to your student fees may be applicable for this qualification. These costs are to provide you with additional resources and/or Incidentals to support your learning:

  • RSA Licensing $85.00,
  • Responsible Conduct of Gambling Competency Card, $40.00,
  • Futura Reference Text approx $300.00
  • Full Chefs Uniform: approx $80.00
  • Leather Safety boots: approx $60.00
  • Chefs Took Kit: approx $290.00

Find out more about VET Student Loans

Direct payment by Unit of Study instalments is available for this course.

The Units of Study and associated fees for this course are detailed above. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.

READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Code Name Start Date End Date Census Date Amount
21WLG00717 S&S VSL UOS 1 - Diploma of Hospitality Management 01 Feb 2021 16 Apr 2021 01 Mar 2021 $1,058.00
21WLG00720 S&S VSL UOS 2 - Diploma of Hospitality Management 19 Apr 2021 02 Jul 2021 03 May 2021 $1,058.00
21WLG00723 S&S VSL UOS 3 - Diploma of Hospitality Management 28 Jun 2021 10 Sep 2021 02 Aug 2021 $1,058.00
21WLG00730 S&S VSL UOS 4 - Diploma of Hospitality Management 13 Sep 2021 26 Nov 2021 05 Oct 2021 $1,056.00

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification, location and study type for you. Enrol and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

For further information or assistance, call 131 601.

Find out more about Applying and Enrolling

Core Units
Number Title
SITXCCS008 Develop and manage quality customer service practices
SITXCCS007 Enhance customer service experiences
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
SITXHRM003 Lead and manage people
SITXCOM005 Manage conflict
BSBDIV501 Manage diversity in the workplace
SITXFIN003 Manage finances within a budget
BSBMGT517 Manage operational plan
SITXMGT001 Monitor work operations
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
Elective Units
Number Title
SITXHRM001 Coach others in job skills
SITHFAB003 Operate a bar
SITHFAB005 Prepare and serve espresso coffee
SITXFIN001 Process financial transactions
SITHFAB017 Provide advice on food and beverage matching
SITHFAB002 Provide responsible service of alcohol
SITHFAB014 Provide table service of food and beverage
SITXFSA001 Use hygienic practices for food safety
SITHIND004 Work effectively in hospitality service
BSBITU306 Design and produce business documents
SITXEBS001 Use social media in a business
SITXHRM004 Recruit, select and induct staff
SITHFAB012 Provide advice on Australian wines
SITHGAM001 Provide responsible gambling services
SITHFAB010 Prepare and serve cocktails

Note: Not all elective units listed may be available to study, please enquire for more information.

Possible job titles include:
banquet or function manager
bar manager
cafe manager
chef de cuisine
chef patissier
club manager
executive housekeeper
front office manager
gaming manager
kitchen manager
motel manager
restaurant manager
sous chef

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Wollongong
Foleys Lane, North Wollongong
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

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