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Offering Info

Statement of Attainment in Customer Service Management

  • National Course Code: SITSS00035
  • TAFE NSW code: SITSS00035-V01-19SIN-218

Location – Singleton Connected Learning Centre

Study Type

Part Time Day

Course Start Date

07 Aug 2019

Hours Per Week

3

Duration

8 Weeks

  • Nationally Recognised Training
  • Non Government Subsidised

Course Details

A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry.
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.

The price for this course is displayed above. For payment options and further information please call 131 601.

In addition to your course fee, there may be some additional charges to cover the costs of undertaking this training.

Costs associated with work experience and field trips such as food, transport and accommodation are at the students own expense.

Number Title
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
There are no entry requirements for this course
Studying at a TAFE NSW Connected Learning Centre means that you don?t have to leave your local community to get a first rate education and access elite training, teachers and support services.

Connected Learning Centres are custom designed to utilise modern technologies, simulations and virtual reality experiences to offer you a wider range of choices, more accessible, practical training and flexible learning opportunities. Students can access work booths, group learning rooms, a computer hub, print shop, tech-bar, media lounge, and learning support centre and a creative space to work on ideas for the future.

You will be able to see and talk to other students at your location or in other locations, as though they were in the room with you.

Our Connected Learning Centres will equip you with the skills you need for the jobs you want ? in regional NSW, or anywhere in the world.

If you would like to explore your local Connected Learning Centre, please visit www.tafensw.edu.au/clc
Attendance is at TAFE NSW Singleton, Connected Learning Centre, 83-87 York Street on Wednesday, 7 August 2019. 1.00pm to 4.00pm.
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it.

Be sure to read your chosen course information carefully to make sure it is the right qualification, location and study type for you.

Enrol and pay online via our secure payment gateway to secure your place.

As you progress through the enrolment process you will be prompted to provide additional information.
This skill set is for those tourism, travel and hospitality industry personnel with frontline customer service skills who require customer service management skills.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

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Course Location

Singleton Campus
York Street, Singleton
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

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Course Information

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