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This course is designed to provide entry level skills and knowledge for customer service and communication in the workplace.
This training is for new or existing workers to gain higher competence in implementing customer service strategies and standards.
This course will provide participants with the skills and knowledge required to research, analyse and present improved customer services strategies within a wide range of industries.
This course gives you hands-on skills for importing and exporting. It is designed for people who may be new to exporting plus experienced business people who may need to keep up with industry updates. During the course we will explain export procedures and how to complete export documentation. The c...
This course will provide you with all the skills and knowledge required to work in a café or coffee shop. You will learn safe food hygiene practices, how to make a variety of coffees and non-alcoholic beverages and customer service skills.
This theory and practical workshop starts with the growing and roasting of the beans and leads students through the process of extracting the perfect espresso and making the complete menu of expresso drinks.Designed for novices and those entering the cafe and/or hospitality industry, and those upgra...
This is non accredited training.The Basic Barista Skills course is designed to give participants the necessary skills and knowledge to prepare and serve coffee using an espresso machine in a variety of hospitality settings.Students will learn to prepare the work area, advise customers, prepare and s...
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