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    Feedback, compliments and complaints

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    We want to hear from you. Your feedback helps us improve our services for students and community partners. You can give feedback for free.

    You can use our online form to tell us what you think. The form has 3 options:

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    Feedback

    Share your thoughts or suggestions about our training, education or services. Your feedback helps us improve and fix problems.

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    Compliment

    Tell us about a person, team or service that did a great job. We’ll pass on your thanks to the right people.

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    Complaint

    Let us know if you’re unhappy with our services, education agents, systems, buildings or how we manage complaints. We’ll respond and work to fix the issue. We follow set rules when we handle complaints.

    When not to use the online feedback form

    Do not use the online feedback form for:

    • appeals of academic results or Recognition of Prior Learning (RPL). See guides, appeals and protections.
    • requests for compensation. Email InsuranceClaims@tafensw.edu.au.
    • requests from former employees for statements of service or past employment entitlements. Email PeopleHub@tafensw.edu.au
    • staff complaints. TAFE NSW staff must follow the staff complaints procedure. Learn more on the intranet Staff Complaints Resource Hub.

    If you’re ready to submit your feedback, compliment or complaint, use our online form.

    How to submit feedback and what happens next

    Learn how to submit your feedback using our online form and find out more about what happens after you send it. Let us know if you need a translator, an interpreter or help to fill in the form. We’re here to help.

    Complaints and feedback policy

    Learn more about how we manage complaints and feedback in a fair, effective and timely way in our Customer Complaints and Feedback Policy [PDF 238 KB].

    Report serious wrongdoing

    Serious wrongdoing includes things like fraud, corruption, major mismanagement or a large waste of public funds. You can report anonymously. If you do, this may limit our ability to investigate your report.

    How to report serious wrongdoing

    You can make a report by:

    You can also contact the Independent Commission Against Corruption (ICAC) NSW. Call them on 02 8281 5999 or report corruption online.

    We’re here to help

    Let us know if you need a translator, an interpreter or help to fill in the online feedback form. Call us on 131 601 or submit an enquiry form.

    We understand that these processes can be difficult. You can get support from our counselling service.