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Course information
Type
Virtual classroom on campusA mix of live online classes and on campus training.
Focus
RetailCourse specialisation
Schedule
Full Time16+ hours per week.
Duration
4 monthsTime required to complete this course.
Start date
2 Feb 2026First day of attendance online or on campus.
End date
19 Jun 2026Final day of attendance online or on campus.
Class details
Location
Proposed timetable
Mon, Tue, Wed morningThe proposed timetable is a draft and will be confirmed by your teacher
Class time
16 hoursDedicated hours required each week in either online or on campus classes.
Additional study time
4 hoursThe minimum recommended hours you will need to commit to your studies outside of class hours. This may include private study, work placements and research.
Register interest
This course is currently closed. Register your interest to be notified when this course opens for enrolment.
Course fees
$---
Fee pending
Course fees are released each semester. We'll confirm your fee before enrolment.
Additional information
Other things to know
Assessments
Assessments let you show what you've learned and check what you may need to work on.
Knowledge assessments: multiple choice questions, short answer questions, case studies
Practical skills assessments: demonstrations under observation
Work placement
Work placement gives you real experience and develops your skills.
Work placement opportunities, if any, will be confirmed with your teacher.
Materials needed
To complete this course, the following materials are required:
Access to a computer with a reliable internet connection, webcam and headset
Access to a recording device such as a mobile phone
Additional entry requirements
To make sure this delivery option is the right fit for you, we will need you to demonstrate that you can meet the additional requirements below.
There are no additional requirements for this qualification.
Units
Units taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate II in Retail Services qualification, you’ll need to successfully complete 12 Units of competency, including 7 core and 5 speciality units.
Core units - 7
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Organise personal work requirementsSIRXIND003
Work effectively in a service environmentSIRXIND001
Contribute to workplace health and safetySIRXWHS002
Communicate in the workplace to support team and customer outcomesSIRXCOM001
Course delivery
Virtual classroom (on campus)
Learn virtually by attending a TAFE NSW campus or Connected Learning Centre. Like learning on campus, you will receive a timetable of when to attend virtually. You'll use video or web conferencing technology to connect to your virtual classroom with your teacher and other students.
Depending on your course, you may also complete some of your training online, or through our network of Mobile Training Units, which give you access to practical training and simulated environments.
Tamworth
Campus facilities
Free parking
Bike racks
Library
Canteen
Student kitchenette
Accessibility and inclusion
Accessible parking
Yarning circle
Accessible toilet
We’re here to help
Get help with almost every part of student life. From study support and resources to counselling and finding jobs or accommodation.
- Disability and access support
- Counselling and careers
Student services
Contact us
Mon|8am - 6pm
Tue|8am - 6pm
Wed|8am - 6pm
Thu|8am - 6pm
Fri|8am - 6pm
Sat|Closed
Sun|Closed