National code: SIR20216

Certificate II in Retail Services

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Overview About this course

Broaden your skills and become an integral part of the booming retail sector. Learn consumer engagement and merchandise management skills valued in customer service and retail assistant roles. Support large and small retail businesses, what with further study, could even include your own.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Interact with customers

  • Manage feedback and complaints

  • Use technology including Point of Sale and scanning

  • Receive and handle stock and deliveries

  • Engage with your customers

  • Observe safety protocols in the workplace

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Experience in interacting with customers and team members in a retail workplace

  • Confidence to handle customer feedback and complaints

  • Knowledge of work, health and safety practices

  • Strong pathways to continue your studies and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Curiosity about the retail industry and consumer behaviour

  • Foundational computer skills for Microsoft Office and internet use

  • Excellent communication and interpersonal skills

  • A desire to work with people and in teams

  • Quick-thinking and problem solving strengths

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: General retail assistant , Frontline team member , Customer service professional , Point-of-sale operator and Checkout worker

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate II in Retail Services does not have any pre-requisite courses.

Further study 3 Courses

Advance your skills to take your career to the next level

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate II in Retail Services does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate II in Retail Services qualification, you’ll need to successfully complete 12 Units of competency, including 7 core and 5 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Work effectively in a service environment SIRXIND001

  • Identify and respond to security risks SIRXRSK001

  • Communicate in the workplace to support team and customer outcomes SIRXCOM001

  • Contribute to workplace health and safety SIRXWHS002

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.