National code: SIR30216

Certificate III in Retail

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Overview About this course

Step into one of the largest global industries and launch your retail career. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway to further your career in retail.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Build customer relationships and loyalty

  • Work effectively in a team

  • Work effectively in a service environment

  • Identify and respond to security risks

  • Contribute to workplace health and safety

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • The ability to interact with customers from different backgrounds

  • Confidence to promote sales and store offers

  • A strong pathway to continue your studies and enhance your retail career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Some computer skills

  • Effective communication and interpersonal skills

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: Frontline sales assistant, Customer service representative, Shop assistant, Retail supervisor, Merchandise coordinator and Sales supervisor

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 1 Course

Begin here to gain experience and confidence in this study area.

Further study 2 Courses

Advance your skills to take your career to the next level

Related study 1 Course

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate III in Retail qualification, you’ll need to successfully complete 13 Units of competency, including 8 core and 5 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Assist with customer difficulties SIRXCEG002

  • Work effectively in a service environment SIRXIND001

  • Identify and respond to security risks SIRXRSK001

  • Build customer relationships and loyalty SIRXCEG003

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.