Contact us
Need help or have questions? Here you’ll find key contacts and resources for suppliers working with TAFE NSW.
For procurement enquiries, feedback or concerns, use the contacts and links provided to get support.
Procurement enquiries
For general questions or feedback, email TAFE Corporate Procurement Services at ProcurementServices@tafensw.edu.au
For finance enquiries or urgent account issues, call 1300 823 343 and follow the prompts.
Complaints
The NSW Government wants all businesses to have a fair chance to win government contracts. If you believe you’ve been unfairly excluded from a quote or treated unfairly due to the agreement or scope of works, you can email the director of procurement capability and governance at ProcurementServices@tafensw.edu.au
If a complaint can’t be resolved at an agency level, it may be referred to the NSW Procurement Board for further investigation.
Frequently asked questions
TAFE NSW assesses tenders on value for money. We look at both price and non-price factors. The lowest price won’t always win.
Read the tender documents carefully before you submit a bid. Make sure you understand the requirements. If you need anything clarified, contact the sourcing event manager in writing. Use the contact details listed in the sourcing event on the SAP Business Network.
Answer all non-price questions clearly. Focus on what’s being asked. Once we award the contract, you can ask for feedback to help with future bids.
We buy a wide range of goods and services, so insurance requirements vary. You’ll find the details in the tender documents.
If anything is unclear, contact the sourcing event manager in writing. Use the contact details listed in the sourcing event on the SAP Business Network.
The time a procurement process takes depends on how complex the activity is and what resources are available. Each request for proposal (RFP) includes a timetable to guide suppliers through the process.
An RFP is a document TAFE NSW issues to outline a project and invite bids from qualified contractors.
Yes, you can ask for feedback on your bid. We won’t share details of other submissions, but we’ll explain how your offer met the evaluation criteria. This helps you improve future tender responses.
Yes, TAFE NSW follows the Enforceable Procurement Provisions (EPP). These rules come from international trade agreements and apply to all NSW Government agencies.
Helpful resources
buy.nsw
Your central hub for NSW Government procurement. Find tools, templates, policies and support – all in one place.
eTendering
NSW eTendering is the online platform for viewing tenders, accessing documents and submitting bids to NSW Government agencies.
Small Business Commissioner
Get help with disputes, complaints and fair treatment. The Commission supports small businesses in dealing with government and big business.
We’re here to help
We value strong and open partnerships with our suppliers. To register or access key documents, email us or visit our supplier hub.