Ensure continuous, optimal performance of ICT services and support systems in a multiuser computing environment. Maintain software and hardware systems to limit disruptions and meet the needs of network users without exceeding the company's budget.
Through a mixture of theory and practical course work, learn to:
Identify and develop strategies for emerging technologies and practices in IT
Create simple applications using coding
Develop a critical thinking mindset to identify and resolve client's ICT problems
Connect and configure hardware devices
Maintain and troubleshoot hardware and software systems
Provide systems support, cyber risk management and remote assistance
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at Certificate IV level
A pathway to further study in information technology
Specialist skills that will equip you to administer various ICT systems
A sound understanding of hardware and software support and maintenance
Confidence to support staff with their ICT needs in your organisation
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
To be prepared for this course, we recommend that you have:
A computer or similar device and access to the internet
Commitment to manage a significant course load
Strong communication skills and a desire to work with a dynamic team
A passion for working with businesses in creating ICT solutions
The drive to maintain and troubleshoot systems
Completed the Certificate III in Information Technology or have equivalent skills and experience
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like:
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Other jobs include: assistant system administrator, assistant data centre administrator, assistant computer network administrator, assistant virtualisation administrator, assistant server administrator and assistant database administrator.
Take your study further with other courses offered at TAFE NSW:
The Certificate IV in Information Technology (Systems Administration Support) does not have any pre-requisite courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Information Technology (Systems Administration Support) qualification, you’ll need to successfully complete 20 units of competency, including 7 core and 13 speciality units.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
There are a total of 13 information sessions planned for this course. They'll take place at different locations across the state.
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.