National code: ICT40120

Certificate IV in Information Technology (Systems Administration Support)

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Overview About this course

Ensure continuous, optimal performance of ICT services and support systems in a multiuser computing environment. Maintain software and hardware systems to limit disruptions and meet the needs of network users without exceeding the company's budget.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Identify and develop strategies for emerging technologies and practices in IT

  • Create simple applications using coding

  • Develop a critical thinking mindset to identify and resolve client's ICT problems

  • Connect and configure hardware devices

  • Maintain and troubleshoot hardware and software systems

  • Provide systems support, cyber risk management and remote assistance

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited qualification at Certificate IV level

  • A pathway to further study in information technology

  • Specialist skills that will equip you to administer various ICT systems

  • A sound understanding of hardware and software support and maintenance

  • Confidence to support staff with their ICT needs in your organisation

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A computer or similar device and access to the internet

  • Commitment to manage a significant course load

  • Strong communication skills and a desire to work with a dynamic team

  • A passion for working with businesses in creating ICT solutions

  • The drive to maintain and troubleshoot systems

  • Completed the Certificate III in Information Technology or have equivalent skills and experience

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like:

ICT Support Technicians

ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

  • Full-time share Full-time workers usually work 35 hours or more a week (in all their jobs combined).

    87%

  • Employment size Employment size is the number of workers who do this as their main job.

    26,600 workers

  • Average age This is the average age of all workers in this job.

    38 years

  • Weekly pay Median earnings are shown for full-time, non-managerial employees paid at the adult rate, before tax or any amounts that are salary sacrificed. These figures are a guide to earnings only and should not be used to determine a wage rate.

    $1,490

  • Average full-time The average full-time hours that people in this role work each week.

    41 hours

  • Skill level rating Skill level ratings are based on the range and complexity of job roles. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job.

    High

  • Gender share

    21% female

  • Future growth The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers in this role, or industry, over the next 5 years. Future growth is the likely percentage change compared to all other job roles.

    Moderate Growth

Other jobs include: assistant system administrator, assistant data centre administrator, assistant computer network administrator, assistant virtualisation administrator, assistant server administrator and assistant database administrator.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate IV in Information Technology (Systems Administration Support) does not have any pre-requisite courses.

Related study 1 Course

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Information Technology (Systems Administration Support) qualification, you’ll need to successfully complete 20 units of competency, including 7 core and 13 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Apply advanced critical thinking to work processes BSBCRT404

  • Comply with IP, ethics and privacy policies in ICT environments ICTICT451

  • Apply introductory programming techniques ICTPRG302

  • Identify and resolve client ICT problems ICTSAS432

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.