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National code: SIT40122

Certificate IV in Travel and Tourism

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Overview About this course

Embark on an exciting career when you join the dynamic world of travel and tourism. Learn how to create life-changing experiences for your clients and make travelling a care-free occasion for your clients when you enter this growing industry.

Outcomes What you'll gain

Learning outcomes

Through a mixture of theory and practical course work, learn to:

  • Handle customer enquiries

  • Manage and create quotes and itineraries for customers

  • Coordinate travel or tourism services

  • Provide advice on domestic and international destinations

  • Use a computerised reservation or operations systems

  • Interpret financial information

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited Certificate IV qualification

  • A pathway to further study in travel and tourism

  • Specialist skills that will allow you to use Computerised Reservations Systems (CRS), and Global Distribution Systems (GDS)

  • Experience in creating suitable travel options for customers

Suitability Is this course right for you?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A sense of curiosity, adventure and a love for travel

  • The ability to collaborate effectively

  • A passion to deliver great customer service

  • Language, Literacy and Numeracy (LLN) at a Year 10 high school level

  • TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.

  • This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future career and study options

Career pathways

Our graduates go onto roles like: tourism marketing co-ordinator, call centre team leader, tourism marketing and product co-ordinator, senior retail travel consultant and reservations sales or call centre supervisor.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate IV in Travel and Tourism does not have any pre-requisite courses.

Further study 1 Course

Advance your skills to take your career to the next level

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate IV in Travel and Tourism does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Travel and Tourism qualification, you’ll need to successfully complete 19 units of competency, including 7 core and 12 speciality units.

Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Source and use information on the tourism and travel industry SITTIND003

  • Enhance customer service experiences SITXCCS015

  • Show social and cultural sensitivity SITXCOM007

  • Manage conflict SITXCOM010

TAFE NSW services Facilities and support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Study options Find a location to enrol

Choose from the below study options and locations to discover what works with your lifestyle. Heart your favourites and compare courses.