LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Lead and manage people
- Handle conflict
- Monitor operations
- Prepare and monitor budgets
- Interpret financial information
- Provide quality customer service
- Implement and monitor work health and safety practices
GAIN PRACTICAL EXPERIENCE
Build your experience and get practical skills in:
- Booking domestic and international travel itineraries
- Working with people from diverse social and cultural backgrounds
- Advancing sale techniques
- Exhibiting leadership and management
- Managing financial transactions
- Showcasing excellent customer service
DEVELOP YOUR PROFESSIONAL CONFIDENCE
Develop the qualities you need to get ahead in this industry:
- A sense of curiosity and adventure
- Great communication skills
- Interpersonal skills and enjoyment of working with people
- Patience and attention to detail
CAREER PATHWAYS
This qualification could help you prepare for roles like:
- Travel Agency Manager
- Tour Operations Manager
- Incentives Manager
- Sales Manager
- Marketing Manager
- Reservations Manager
- Inbound Groups Manager
- Inbound Sales Manager
- Product Development Manager
INTERNATIONAL ENTRY REQUIREMENTS
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
Academic Requirements
- Year 12 or equivalent
English Language Requirements:
- Academic IELTS 6.0 (with no individual band less than 5.5) or equivalent
TAFE NSW makes every effort to ensure your Language, Literacy and Numeracy (LLN) needs are met. The level of support you require may be assessed via a review of your LLN skills with written tasks and a one-on-one interview. If you need to strengthen your LLN skills, an individual training plan will be created with you.
To be prepared for this course, it is recommended that you have:
- Effective communication
- Attention to detail
- Aptitude for management and leadership
If you need help preparing for study, contact us about your options.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
STARTING DATES, COURSE FEES AND LOCATIONS
From mountains to oceans, from cities to country towns, international students can choose from a range of courses offered at multiple campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network and socialise.
Learn more about TAFE NSW study locations
| Locations | Starting Dates | Course Fees |
|---|---|---|
| Hamilton | Feb | A$12,470 |
| Northern Beaches | Feb , Jul | A$12,470 |
| Ryde | Feb , Jul | A$12,470 |
| Ultimo | Feb , Jul | A$12,470 |
| Locations | Starting Dates | Course Fees |
|---|---|---|
| Hamilton | Feb | A$12,470 |
| Northern Beaches | Feb , Jul | A$12,470 |
| Ryde | Feb , Jul | A$12,470 |
| Ultimo | Feb , Jul | A$12,470 |
ADDITIONAL COSTS
Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.
CAMPUS FACILITIES AND SUPPORT
TAFE NSW provides support services across all campus locations. Whatever your needs or circumstances, we have the resources, counselling and facilities to support you while you are studying.
We offer a range of support services including:
- TAFE NSW Disability Support Service
- TAFE NSW Language, Literacy and Numeracy (LLN) support
- TAFE NSW Careers, Counselling and Pathways Service
- Studiosity - online access to a tutor
- LinkedIn Learning - an online resource that offers innovative courses and tutorials to improve your personal and professional skills
COURSE STRUCTURE AND UNITS
To receive this course students must complete all core units and a range of Additional units.
Note: Additional units may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit at that location. TAFE NSW does not guarantee that speciality units listed will be offered at each location and semester. You will receive your timetable from the teaching section on commencement and speciality units offered will be provided at that time.
- Packaging Rules 23 units must be completed.
- 13 core units
- 10 elective units consisting of:6 units from Group A
- 4 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
- Any combination of electives that meets the above rules can be selected for the award of the Diploma of Travel and Tourism Management.
- Core Units
- BSBTWK501 - Lead diversity and inclusion
- SIRXOSM007 - Manage risk to organisational reputation in an online setting
- SITTIND003 - Source and use information on the tourism and travel industry
- SITXCCS015 - Enhance customer service experiences
- SITXCCS016 - Develop and manage quality customer service practices
- SITXCOM010 - Manage conflict
- SITXFIN008 - Interpret financial information
- SITXFIN009 - Manage finances within a budget
- SITXFIN010 - Prepare and monitor budgets
- SITXHRM009 - Lead and manage people
- SITXMGT004 - Monitor work operations
- SITXMGT005 - Establish and conduct business relationships
- SITXWHS007 - Implement and monitor work health and safety practices
- SITTTVL001 - Access and interpret product information
- SITTTVL002 - Provide advice on international destinations
- SITTTVL003 - Provide advice on Australian destinations
- SITTTVL004 - Sell tourism products or services
- SITTTVL005 - Prepare customer quotations
- SITTTVL006 - Book tourism products and process documentation
- SITTTVL007 - Use a computerised reservations or operations system
- SITTTVL009 - Construct international airfares
- SITTTVL010 - Construct advanced international airfares
- SITTTVL011 - Provide specialist advice on cruises
- SITXCCS010 - Provide visitor information
- SITTGDE016 - Lead tour groups
- SITTGDE017 - Prepare and present tour commentaries or activities
- SITXMGT006 - Manage projects
- BSBSUS411 - Implement and monitor environmentally sustainable work practices
KEEP LEARNING WITH TAFE NSW
From certificates to diplomas, degrees to study packages, you can take your study further with us.
STUDY PATHWAYS
Whatever your career ambitions, we will help you get there with a range of courses to develop your skills, build your knowledge and prepare you for work.
TAFE NSW is here to create exceptional learner experiences and to support you on your study journey to make sure you achieve your goals.
Explore your study options across a range of disciplines and talk to your TAFE NSW Education Agent or contact us.
STUDY PACKAGES
Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.
TAFE NSW allows for two or more courses to be packaged together, either to meet the prerequisite requirements for a course or to plan your studies around your career goals. You can submit a single TAFE NSW application form and will be able to apply for one Student Visa for the full duration of the package.