LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Lead hospitality services in real and simulated environments
- Manage and deliver operational plans
- Enhance customer service experiences
- Prepare and manage budgets
- Manage difficult situations and conflict
- Lead a team of professionals
- Research and comply with regulatory requirements
- Roster staff
- Implement and monitor work health and safety practices
GAIN PRACTICAL EXPERIENCE
Build your experience and get practical skills in:
- Leadership and management skills
- Managing people from diverse social and cultural backgrounds
- Providing excellent customer service
- Advanced sales techniques
- Managing financial transactions
DEVELOP YOUR PROFESSIONAL CONFIDENCE
Develop the qualities you need to get ahead in this industry:
- Strong communication and interpersonal skills
- The ability to build a positive team culture
- The drive to provide outstanding customer service
- Problem-solving strategies
- The ability to work independently and as part of a team
- Professionalism
CAREER PATHWAYS
This qualification could help you prepare for roles like:
- Banquet or Function Manager
- Bar Manager
- Café Manager
- Chef de Cuisine
- Chef Patissier
- Club Manager
- Executive Housekeeper
- Front Office Manager
- Gaming Manager
- Kitchen Manager
- Motel Manager
- Restaurant Manager
- Sous Chef
- Unit Manager Catering Operations
INTERNATIONAL ENTRY REQUIREMENTS
When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
- Year 12 or equivalent
English Language Requirements:
- Academic IELTS 6.0 (with no individual band less than 5.5) or equivalent
Additional Requirements:
- The NSW Liquor and Gaming regulations require students to be 18 years of age or older if they are undertaking units that involve the service of alcohol and/or gaming operations.
TAFE NSW makes every effort to ensure your Language, Literacy and Numeracy (LLN) needs are met. The level of support you need may be assessed via a review of your LLN skills with written tasks and a one-on-one interview. If you need to strengthen your LLN skills, an individual training plan will be created with you.
To be prepared for this course, it is recommended that you have:
- Ability to communicate effectively
- interest in moving into leadership and management roles
If you need help preparing for study, contact us about your options.
The NSW Liquor and Gaming regulations require students to be at least 18 years old if they undertake units that involve the service of alcohol and/or gaming operations.
You need to be at least 18 years old to complete the electives below:
RSA and RCG
•Provide responsible service of alcohol (RSA)
•Provide responsible gambling services (RCG)
Students who complete the RSA and RCG electives will receive a competency card from NSW Liquor and Gaming, allowing you to serve or supply alcohol and/or work with gaming machines.
STARTING DATES, COURSE FEES AND LOCATIONS
From mountains to oceans, from cities to country towns, international students can choose from a range of courses offered at multiple campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network and socialise.
Learn more about TAFE NSW study locations
| Locations | Starting Dates | Course Fees |
|---|---|---|
| Campbelltown | Feb , Jul | A$16,140 |
| Hamilton | Feb , Jul | A$16,140 |
| Kingscliff | Feb , Jul | A$16,140 |
| Kingswood | Feb , Jul | A$16,140 |
| Ourimbah | Feb , Jul | A$16,140 |
| Port Macquarie | Feb , Jul | A$16,140 |
| Ryde | Feb , Jul | A$16,140 |
| Ultimo | Feb , Mar , Jul , Sep | A$16,140 |
| Wollongbar | Feb , Jul | A$16,140 |
| Wollongong | Feb , Jul | A$16,140 |
| Locations | Starting Dates | Course Fees |
|---|---|---|
| Campbelltown | Feb , Jul | A$16,140 |
| Hamilton | Feb , Jul | A$16,140 |
| Kingscliff | Feb , Jul | A$16,140 |
| Kingswood | Feb , Jul | A$16,140 |
| Ourimbah | Feb , Jul | A$16,140 |
| Port Macquarie | Feb , Jul | A$16,140 |
| Ryde | Feb , Jul | A$16,140 |
| Ultimo | Feb , Mar , Jul , Sep | A$16,140 |
| Wollongbar | Feb , Jul | A$16,140 |
| Wollongong | Feb , Jul | A$16,140 |
ADDITIONAL COSTS
Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.
CAMPUS FACILITIES AND SUPPORT
TAFE NSW provides support services across all campus locations. Whatever your needs or circumstances, we have the resources, counselling and facilities to support you while you are studying.
We offer a range of support services including:
- TAFE NSW Disability Support Service
- TAFE NSW Language, Literacy and Numeracy (LLN) support
- TAFE NSW Careers, Counselling and Pathways Service
- Studiosity - online access to a tutor
- LinkedIn Learning - an online resource that offers innovative courses and tutorials to improve your personal and professional skills
COURSE STRUCTURE AND UNITS
To receive this course students must complete all core units and a range of Additional units.
Note: Additional units may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit at that location. TAFE NSW does not guarantee that speciality units listed will be offered at each location and semester. You will receive your timetable from the teaching section on commencement and speciality units offered will be provided at that time.
- Packaging Rules -28 units must be completed.
- 11 core units
- 17 elective units, consisting of 1 unit from Group A,1 unit from Group B,11 units from Group C
- 4 units from Group C, Group D, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
- Core Units
- SITXCCS015 - Enhance customer service experiences
- SITXCCS016 - Develop and manage quality customer service practices
- SITXCOM010 - Manage conflict
- SITXFIN009 - Manage finances within a budget
- SITXFIN010 - Prepare and monitor budgets
- SITXGLC002 - Identify and manage legal risks and comply with law
- SITXHRM008 - Roster staff
- SITXHRM009 - Lead and manage people
- SITXMGT004 - Monitor work operations
- SITXMGT005 - Establish and conduct business relationships
- SITXWHS007 - Implement and monitor work health and safety practices
- SIRXOSM002 - Maintain ethical and professional standards when using social media and online platforms
- SIRXOSM006 - Develop and manage social media and online strategies
- BSBMKG541 - Identify and evaluate marketing opportunities
- BSBHRM527 - Coordinate human resource functions and processes
- SITXHRM010 - Recruit, select and induct staff
- SITXFIN007 - Process financial transactions
- SITXFSA005 - Use hygienic practices for food safety
- SITHIND008 - Work effectively in hospitality service
- SITHACS010 - Provide housekeeping services to guests
- SITHACS016 - Provide accommodation reception services
- SITHFAB021 - Provide responsible service of alcohol
- SITHFAB023 - Operate a bar
- SITHFAB025 - Prepare and serve espresso coffee
- SITHFAB034 - Provide table service of food and beverage
- SITXCCS017 - Use a computerised booking system
- SITXCCS010 - Provide visitor information
- SITXFSA006 - Participate in safe food handling practices
KEEP LEARNING WITH TAFE NSW
From certificates to diplomas, degrees to study packages, you can take your study further with us.
STUDY PATHWAYS
Build your expertise with a TAFE NSW hospitality study pathway:
- Advanced Diploma of Hospitality Management
- Bachelor of Business specialising in Hospitality and Hotel Management
At TAFE NSW Ryde and Ultimo
- If you apply for a package of Diploma of Hospitality Management (1 year) and Bachelor of Business specialising in Hospitality and Hotel Management then due to credits the Bachelor duration will be reduced to 2 years. (Package Duration: 3 years)
At TAFE NSW Campbelltown and Kingswood
- If you apply for a package of Diploma of Hospitality Management (1 year) and Advanced Diploma of Hospitality Management then due to credits the Advanced Diploma duration will be reduced to 0.5 years. (Package Duration: 1.5 years)
- If you apply for a package of Diploma of Hospitality Management (1 year) and Bachelor of Business specialising in Hospitality and Hotel Management then due to credits the Bachelor duration will be reduced to 2 years. (Package Duration: 3 years)
STUDY PACKAGES
Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.
TAFE NSW allows for two or more courses to be packaged together, either to meet the prerequisite requirements for a course or to plan your studies around your career goals. You can submit a single TAFE NSW application form and will be able to apply for one Student Visa for the full duration of the package.
TAFE NSW allows for two or more courses to be packaged together leading to a TAFE NSW Bachelor Degree, either to meet the prerequisite requirements for a course or to plan your studies around your career goals. You can submit a single TAFE NSW application form and will be able to apply for one Student Visa for the full duration of the package.
- Bachelor of Business specialising in Hospitality and Hotel Management - (Part of a package) - Duration : 4 years
- Bachelor of Business specialising in Hospitality and Hotel Management - (Part of a package) - Duration : 3 years
- Bachelor of Business specialising in Hospitality and Hotel Management - (Part of a package) - Duration : 4 years