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    Unlock your account

    If your account is locked, you can wait for 20 minutes or follow the steps on this page to unlock your TAFE NSW account.  

    Before you start  

    If you have multifactor authentication set up you’ll need access to your device. Otherwise, you’ll need access to the personal email account you used to set up your TAFE account. We’ll send you an email with a security code that you’ll need to unlock your account and reset your password. 

    Step 1

    If you get an error message that your account is locked when you log in, select the ‘unlock your account' link in the error message.

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    Step 2

    Enter your TAFE NSW username and select ‘Continue’.

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    Have you forgotten your username?

    Find your username

    Step 3

    If you have multifactor authentication (MFA) set up on your devices, this will activate automatically. MFA is an extra identity check when you log in. It helps protect your personal information from cyber-attacks. Learn how to Set up MFA

    Otherwise, a 6-digit security code will be emailed to your personal email to unlock your account. Read the instructions and follow the prompts.

    If you don’t have an email from us:

    • it may be in your spam folder
    • you may have used the wrong email address (if you have more than one personal email account)
    • you may have mis-typed the right email address.
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    Step 4

    If you successfully unlock your account, there will be a confirmation message on the screen.

    If you try to sign in more than 5 times using incorrect passwords, your account will lock. Next time you forget your password, instead of guessing, you can Reset your password.

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    Avoid account lockouts

    To avoid your account locking, go into your wi-fi settings to remove or  ‘forget' and reconnect to the TAFE NSW wi-fi using your new password. Visit our Library services website to learn how to forget a wi-fi network on your device.

    This will prevent your device trying to connect to campus wi-fi using your old password next time you’re on campus. If your account has locked, find out how to Unlock your account.

    Forget a wi-fi network

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    Reset your password

    Get back to your studies quickly and easily with our easy-to-follow steps to reset your password.

    Learn more

    Change a known password

    If you know your TAFE NSW account password but need to change it, find out more here.

    Learn more

    Find or reset your username

    There are a few ways to help you find your username. Try your given name and family name with a dot in between. If that doesn’t work, read on to find out more.

    Learn more

    We’re here to help

    If you need help resetting your password, contact Student Services on 131 601.