Our enrolment and student portal is undergoing an important upgrade and will be unavailable from 8:00am until 5:00pm on Saturday, 26 Sept 2026.
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- Student Technology Service Desk
Student IT support
If you need support with technology while you’re studying with us, we’re here to help. On this page you’ll find instructions to help you solve common technical issues.
If you still have questions, contact IT support.
Technology guides
Change a known password
If you know your TAFE NSW account password but need to change it, follow these steps.
Connect to campus wi-fi
Enrolled students have access to TAFE NSW’s secure wi-fi when on campus. To connect, you’ll need your TAFE NSW username (which is your TAFE email address), and password.
Download software
Once enrolled you'll be able to use a range of software for free. Learn how to access Adobe, Microsoft and LinkedIn Learning.
Find your username
Your username is usually your first name and last name with a dot in between. If that doesn’t work, you can follow steps to find your username.
Log in with a one-time passcode
If you forget your device, you can log in with a one-time passcode.
Set up multifactor authentication
Learn how to set up multifactor authentication. This helps keep your personal information secure.
Print, copy and scan
Learn how to print, copy and scan at your local TAFE NSW campus. Find answers to frequently asked questions and where to go for print, copy and scan support.
Unlock your account
If your TAFE NSW account is locked, wait for 20 minutes or find out how to unlock it.
Access our learning systems
Most classes will be using systems you can access via your Student Hub.
How to contact us
Call 131 601 and follow the prompts to speak with IT support.
We’re available from 8 am to 6 pm, Monday to Friday.
To help us find your accounthave your TAFE NSW student number, username and email address ready.
If you have a hearing or speech impairment, you can use the National Relay Service.