National code: BSB20120

Certificate II in Workplace Skills

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Overview About this course

Gain foundational business skills that are valued across a range of industries. Prepare for your first job as an outstanding administrative assistant or confidently return to the workforce with up-to-date technology and communication skills.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Apply communication skills

  • Work alongside colleagues and managers

  • Plan and apply time management

  • Employ sustainable work practices

  • Contribute to the health and safety of self and others

  • Work with technology

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Practical learning via an online virtual enterprise environment

  • Practise using real workplace documents and scenarios

  • Transferable skills that can be used in any industry

  • A strong pathway to further study and career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Foundational experience in using computers and the internet

  • A desire to work in a business services support role

  • An interest in working with others

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like:

General Clerk

General Clerks perform a range of clerical and administrative tasks.

  • Full-time share Full-time workers usually work 35 hours or more a week (in all their jobs combined).

    57%

  • Employment size Employment size is the number of workers who do this as their main job.

    97,300 workers

  • Average age This is the average age of all workers in this job.

    44 years

  • Weekly pay Median earnings are shown for full-time, non-managerial employees paid at the adult rate, before tax or any amounts that are salary sacrificed. These figures are a guide to earnings only and should not be used to determine a wage rate.

    $1,160

  • Average full-time The average full-time hours that people in this role work each week.

    40 hours

  • Skill level rating Skill level ratings are based on the range and complexity of job roles. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job.

    Lower

  • Gender share

    85% female

  • Future growth The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers in this role, or industry, over the next 5 years. Future growth is the likely percentage change compared to all other job roles.

    Strong Growth

Other jobs include: office clerk, office assistant, customer service officer and reception staff.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 1 Course

Begin here to gain experience and confidence in this study area.

Further study 0 Courses

Advance your skills to take your career to the next level

The Certificate II in Workplace Skills does not have any post-graduate courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate II in Workplace Skills qualification, you’ll need to successfully complete 10 units of competency, including 5 core and 5 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Work effectively in business environments BSBOPS201

  • Apply communication skills BSBCMM211

  • Participate in sustainable work practices BSBSUS211

  • Contribute to the health and safety of self and others BSBWHS211

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.