Are you an analytical thinker with a passion for technology? Launch your career in the booming IT industry and, depending on your campus location, specialise in cyber security, game design, networking, support or web design.
Through a mixture of theory and practical course work, learn to:
Work and communicate effectively in an ICT environment
Install and optimise operating system software
Troubleshoot ICT problems
Apply the fundamentals of networking
Build simple websites
Apply introductory programming techniques
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Knowledge of office software, business and IT technology
Transferable skills that can be used across any industry
Access to a strong network of peers and teachers to support you during your TAFE NSW learning experience
A strong pathway to continue your study in the IT industry and enhance your career opportunities
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is also offered as a traineeship. Enquire today to check the eligibility requirements.
To be prepared for this course, we recommend that you have:
Basic computer experience including Microsoft Office
Basic communication skills
An interest in communication and technology
Language, Literacy and Numeracy (LLN) at a Year 10 high school level
If you need help preparing for study, contact us about your options.
TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.
This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like:
ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.
Other jobs include: help desk assistant/officer, ICT operations/user support, PC support and technical support.
Take your study further with other courses offered at TAFE NSW:
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Courses are made up of a combination of both core and specialty units. In the Certificate III in Information Technology qualification, you’ll need to successfully complete 12 Units of competency, including 6 core and 6 speciality units.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
There are a total of 52 information sessions planned for this course. They'll take place at different locations across the state.
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.