National code: BSB30120

    Certificate III in Business (Medical Administration)

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    OverviewAbout this course

    Gain in-demand, specialised skills to interact with patients and support medical practices as a medical receptionist and more. Become work-ready and enter the exciting and rewarding medical administration industry.

    OutcomesWhat you'll gain

    Learning outcomes

    Through a mixture of theory and practical course work, learn to:

    • Liaise with patients and medical professionals using correct medical terminology

    • Observe safety, confidentiality and privacy expectations in a medical setting

    • Recognise and leverage diversity among patients and colleagues

    • Prepare and process medical accounts

    Course outcomes

    Gain practical experience and develop specialist skills that give you an advantage in the job market.

    • A nationally accredited qualification at Certificate III level

    • Exposure to a realistic simulated organisation and medical administrative environment

    • Comfort understanding and interpreting medical information and language

    • Confidence talking to patients and medical professionals

    SuitabilityIs this course right for you?

    Entry requirements

    This course requires evidence of previous experience or study before you can enrol

    • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

    • There are no entry requirements for this qualification. You can enrol now.


    • To be eligible to enrol as a trainee you must:

    • Be employed in the medical and health sector as this course is delivered in the workplace

    • Have a signed traineeship contract

    Entry recommendations

    To be prepared for this course, we recommend that you have:

    • Language and literacy skills to interpret technical language and pronounce complex and specific words correctly

    • Numeracy skills to do foundational mathematical calculations and interpret sequential numerical information when dealing with fees and processing medical accounts

    • A computer with internet access

    • Some experience with computer software like the Microsoft Office suite

    • Pre-existing technology skills to access and navigate the internet and be able to create, open and save electronic files

    • Confidence to work independently

    • TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.

    • This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.

    TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

    PathwaysFuture career and study options

    Career pathways

    Our graduates go onto roles like: medical receptionist, hospital receptionist, administrative assistant and customer service representative (with a health focus).

    Study pathways

    Take your study further with other courses offered at TAFE NSW:

    Previous study2 Courses

    Begin here to gain experience and confidence in this study area.

    Further study3 Courses

    Advance your skills to take your career to the next level

    Related study1 Course

    Strengthen your expertise and gain specialist skills to expand your employability.

    Your experience counts

    At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

    UnitsUnits taught in this course

    Courses are made up of a combination of both core and specialty units. In the Certificate III in Business (Medical Administration) qualification, you’ll need to successfully complete 13 units of competency, including 6 core and 7 speciality units.

    Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.

    Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

    • Apply critical thinking skills in a team environmentBSBCRT311

    • Support personal wellbeing in the workplaceBSBPEF201

    • Participate in sustainable work practicesBSBSUS211

    • Use inclusive work practicesBSBTWK301

    TAFE NSW servicesFacilities and support

    TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

    • TAFE NSW Disability Support Service

    • TAFE NSW Language, Literacy and Numeracy (LLN) support

    • TAFE NSW Aboriginal Support; Learner support (ABE)

    • TAFE NSW Careers, Counselling and Pathways Service

    • TAFE NSW Libraries

    • Scholarship programs – be supported as you explore your talents and fulfil your potential

    • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

    • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

    • Student associations – get social with our student community

    Info sessionsWant to know more?

    There are a total of 13 information sessions planned for this course. They'll take place at different locations across the state.

    You can select a study option below to see the sessions available. Or you can view all sessions related to Business and Marketing

    Study optionsFind a location to enrol