National code: BSB30120

Certificate III in Business (Medical Administration)

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Overview About this course

Gain in-demand, specialised skills to interact with patients and support medical practices as a medical receptionist and more. Become work-ready and enter the exciting and rewarding medical administration industry.

Outcomes What you'll gain

Learning outcomes

Through a mixture of theory and practical course work, learn to:

  • Liaise with patients and medical professionals using correct medical terminology

  • Observe safety, confidentiality and privacy expectations in a medical setting

  • Recognise and leverage diversity among patients and colleagues

  • Prepare and process medical accounts

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Exposure to a realistic simulated organisation and medical administrative environment

  • Comfort understanding and interpreting medical information and language

  • Confidence talking to patients and medical professionals

Suitability Is this course right for you?

Entry requirements

This course requires evidence of previous experience or study before you can enrol

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

  • There are no entry requirements for this qualification. You can enrol now.


  • To be eligible to enrol as a trainee you must:

  • Be employed in the medical and health sector as this course is delivered in the workplace

  • Have a signed traineeship contract

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Language and literacy skills to interpret technical language and pronounce complex and specific words correctly

  • Numeracy skills to do foundational mathematical calculations and interpret sequential numerical information when dealing with fees and processing medical accounts

  • A computer with internet access

  • Some experience with computer software like the Microsoft Office suite

  • Pre-existing technology skills to access and navigate the internet and be able to create, open and save electronic files

  • Confidence to work independently

  • TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.

  • This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future career and study options

Career pathways

Our graduates go onto roles like: Medical receptionist, Hospital receptionist , Administrative assistant and Customer service representative (with a health focus)

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 2 Courses

Begin here to gain experience and confidence in this study area.

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate III in Business (Medical Administration) does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate III in Business (Medical Administration) qualification, you’ll need to successfully complete 13 units of competency, including 6 core and 7 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Participate in sustainable work practices BSBSUS211

  • Assist with maintaining workplace safety BSBWHS311

  • Use inclusive work practices BSBTWK301

  • Apply critical thinking skills in a team environment BSBCRT311

TAFE NSW services Facilities and support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery options Find a location to enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.