National code: BSB50120

Diploma of Business (Operations)

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Overview About this course

Become a crucial part of a management team as an operations manager, team leader or account manager. This practical course develops a broad range of expertise in management, marketing, business communication, finance and workplace sustainability.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Gather information to develop workplace sustainability policies

  • Analyse current organisational systems and identify barriers to critical thinking

  • Access budget and financial plans for the work team and implement required changes as required

  • Motivate others to communicate according to organisational requirements and goals

  • Manage business resources

  • Apply problem-solving techniques

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Specialist and transferable skills that can be applied across industries

  • The ability to deliver a sought after range of business administration skills

  • Credit towards a full qualification

  • A strong study pathway into a Bachelor of Business with TAFE NSW Degrees

  • Strong pathways to continue your studies and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A Certificate IV in Business or other relevant qualification

  • Experience in a range of work environments in senior support roles

  • Access to a computer with a reliable internet connection

  • Possess the skills to use basic features of Microsoft Office such as Word, Excel and PowerPoint

  • Empathy, patience, and the capacity to empower others

  • Good organisational skills and the ability to multitask

  • Language, Literacy and Numeracy (LLN) at a Year 12 high school level

  • TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.

  • This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success

  • and ensures your LLN skills match the demands of the course.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: Operations manager, Operations supervisor, Team leader, Project administrator, Account manager and Business manager

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 1 Course

Begin here to gain experience and confidence in this study area.

Further study 1 Course

Advance your skills to take your career to the next level

Related study 1 Course

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Diploma of Business (Operations) qualification, you’ll need to successfully complete 12 Units of competency, including 5 core and 7 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Manage business resources BSBOPS501

  • Manage budgets and financial plans BSBFIN501

  • Develop critical thinking in others BSBCRT511

  • Develop workplace policies and procedures for sustainability BSBSUS511

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.