National code: SIT30122

Certificate III in Tourism

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Overview About this course

Kick-start your career in the tourism industry and provide great customer service to help others have the adventure of their dreams. Begin working in the dynamic sector as an information officer, booking agent, customer service agent or more.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Provide visitor information

  • Apply sales and customer services techniques

  • Provide domestic and international travel destination information

  • Use computer reservations systems to make bookings

  • Prepare customer quotations

  • Produce business documents such as brochures and product information

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally recognised qualification at Certificate III level

  • Experience in a simulated work environment

  • The confidence to provide visitor information, as well as domestic and international travel destination information

  • Valuable customer services techniques and communication skills that are transferable across all industries

  • A strong foundation to start your career in the tourism industry

  • Strong pathways to continue your studies and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A passion to work in the tourism industry

  • The ability to communicate and work well with others

  • A desire to work with people and help others

  • An idea about the sector of tourism you would like to work in, for example, visitor services, theme parks and attractions or concierge services

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: booking agent, visitor information officer, customer service agent, tour coordinator, tour guide, reservations sales agent and sales consultant.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate III in Tourism does not have any pre-requisite courses.

Further study 2 Courses

Advance your skills to take your career to the next level

Related study 3 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate III in Tourism qualification, you’ll need to successfully complete 15 units of competency, including 4 core and 11 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Provide service to customers SITXCCS014

  • Participate in safe work practices SITXWHS005

  • Show social and cultural sensitivity SITXCOM007

  • Source and use information on the tourism and travel industry SITTIND003

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.