National code: SIT50422

    Diploma of Hospitality Management

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    OverviewAbout this course

    Move confidently from running the day to day issues of a department to the future direction of a resort, club or hospitality unit. Take on a leadership position, inspire your staff and make sure customers leave your venue with a smile on their faces.

    OutcomesWhat you'll gain

    Learning outcomes

    Through a mixture of theory and practical course work, learn to:

    • Lead a team so they perform at their best

    • Coordinate with food and drink suppliers

    • Oversee stock levels, kitchen operations and events

    • Provide excellent customer service

    • Manage financial transactions

    Course outcomes

    Gain practical experience and develop specialist skills that give you an advantage in the job market.

    • A nationally recognised qualification at diploma level

    • Confidence to manage day to day hospitality operations, from rostering and budgeting to creating an operational plan

    • Complete unit SITHFAB021 Responsible service of alcohol and SITHGAM022 Provide responsible gambling services, to be eligible for the Responsible Service of Alcohol (RSA) card and the Responsible Conduct of Gambling (RSG) card - cost of $97 and $45

    • A strong pathway to continue your study and enhance your career opportunities

    • A pathway into the Bachelor of Business with TAFE NSW Degrees specialising in hospitality and hotel management

    SuitabilityIs this course right for you?

    Entry requirements

    Some courses require evidence of previous experience or study before you can enrol

    • There are no entry requirements for this qualification. You can enrol now.


    • Be employed in the hospitality industry as this course is delivered in the workplace

    • Have a signed traineeship contract

    Entry recommendations

    To be prepared for this course, we recommend that you have:

    • Reached at least 17 years of age so you are able to work in the industry serving alcohol at the completion of your course after you turn 18

    • Identified if you have any cultural considerations around serving alcohol as alternate speciality units can be made available to facilitate course completion

    • A willingness to work a variety of hours and shifts during busy periods

    • An interest in working in leadership and management roles

    • A passion for the hospitality industry

    • Great communication skills

    • Language, Literacy and Numeracy (LLN) at a Year 12 high school level

    TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

    PathwaysFuture career and study options

    Career pathways

    Our graduates go onto roles like: banquet or function manager, bar manager, café manager, club manager, executive housekeeper, front office manager, gaming manager, kitchen manager, motel/hotel/resort manager, restaurant manager and unit manager catering operations.


    Liquor & Gaming NSW regulates the liquor industry in NSW. They have approved TAFE NSW to deliver this training. At the completion of your course, present your interim RSA/RCG certificates to Service NSW to get your competency card that permits you to work in the industry serving, selling or supplying alcohol. Please refer to the Liquor & Gaming NSW website for more information and for current costs. Recognition of NSW RSA and RCG competency in other jurisdictions: Responsible service of alcohol legislative and knowledge requirements differ across borders. Check with the relevant state authority to see if your NSW RSA and RCG competency is recognised.

    Study pathways

    Take your study further with other courses offered at TAFE NSW:

    Previous study3 Courses

    Begin here to gain experience and confidence in this study area.

    Further study2 Courses

    Advance your skills to take your career to the next level

    Related study2 Courses

    Strengthen your expertise and gain specialist skills to expand your employability.

    Your experience counts

    At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

    UnitsUnits taught in this course

    Courses are made up of a combination of both core and specialty units. In the Diploma of Hospitality Management qualification, you’ll need to successfully complete 28 units of competency, including 11 core and 17 speciality units.

    Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.

    Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

    • Enhance customer service experiencesSITXCCS015

    • Develop and manage quality customer service practicesSITXCCS016

    • Manage conflictSITXCOM010

    • Manage finances within a budgetSITXFIN009

    TAFE NSW servicesFacilities and support

    TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

    • TAFE NSW Disability Support Service

    • TAFE NSW Language, Literacy and Numeracy (LLN) support

    • TAFE NSW Aboriginal Support; Learner support (ABE)

    • TAFE NSW Careers, Counselling and Pathways Service

    • TAFE NSW Libraries

    • Scholarship programs – be supported as you explore your talents and fulfil your potential

    • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

    • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

    • Student associations – get social with our student community

    Study optionsFind a location to enrol