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- Diploma of Hospitality Management
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Overview
About this course
Step up from managing daily operations to shaping the future of a resort, club or hospitality business. Lead with confidence, inspire your team and deliver exceptional customer experiences through quality products and service.
Outcomes
What you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
lead a team so they perform at their best
establish and conduct business relationships
work with food and beverage or accommodation suppliers
manage stock levels and events
provide great customer service
handle financial transactions and budgets.
Course outcomes
Learn core skills that prepare you for opportunities in your chosen field.
A nationally recognised qualification at diploma level.
Confidence to manage day-to-day hospitality operations.
Successfully complete SITHFAB021 – Provide Responsible Service of Alcohol (RSA) and SITHGAM022 – Provide Responsible Gambling Services (RCG) units. TAFE NSW will provide your interim RSA and RCG certificates before Service NSW issues your competency card.
A clear pathway to continue your further study and career opportunities.
Progress into the Bachelor of Business (Hospitality and Hotel Management) with TAFE NSW degrees.
Suitability
Is this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol.
There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you'll need to provide your teacher with the following evidence:
complete 36 service periods as part of the core unit SITHIND008 – Work effectively in hospitality service. You must complete these service periods to successfully complete the course. Depending on your speciality units and campus facilities, you may need to complete additional service periods in an operational hospitality environment.
Complete additional service periods in one or more ways:
on campus in an operational training restaurant
in paid employment (if you work in the industry)
through unpaid work experience.
Service periods by unit:
SITHFAB034 – Provide table service of food and beverage: 12 service periods
SITHFAB023 – Operate a bar: 3 service periods
SITHFAB024 – Prepare and serve non‑alcoholic beverages: 3 service periods
SITXCCS016 – Develop and manage quality customer service practices: 4 service periods
Entry recommendations
To be prepared for this course, we recommend that you have:
successfully completed the Certificate III in Hospitality (not required)
turned 17 years of age so you can work in licensed areas after you turn 18
access to a hospitality workplace (paid or unpaid) if you study online
considered any cultural reasons that may affect you serving alcohol (other units may be available).
The following foundation skills:
You take charge of your learning and can finish tasks on time, by yourself.
You can read longer texts and understand their main ideas.
You can write longer paragraphs and texts that explain your ideas clearly.
You can join group talks and share your ideas clearly.
We tailor our courses to meet local community needs, so some campuses may have extra entry requirements. Check your preferred location for details. Need help preparing? Contact us for support.
Find Your Fit
This simple tool guides you to a suitable course level based on your foundation skills and confidence.
Pathways
Future career and study options
Career pathways
Our graduates go onto roles like: banquet or function manager, bar manager, club manager, front office manager, hotel, motel or resort manager and restaurant manager.
Licensing
Liquor & Gaming NSW regulates the liquor industry in New South Wales and has approved TAFE NSW to deliver this training.
After you successfully complete your liquor and gaming units, TAFE NSW will issue your interim RSA and RCG certificates before receiving your competency card from Service NSW. This card allows you to work in roles where you sell, serve or supply alcohol.
For more information, including current fees, visit the Liquor & Gaming NSW website.
RSA and RCG requirements vary across Australia. Check with the relevant authority to confirm whether your NSW competency is recognised.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study2 Courses
Begin here to gain experience and confidence in this study area.
Further study3 Courses
Advance your skills to take your career to the next level
Related study3 Courses
Learn core skills that prepare you for opportunities in your chosen field.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Units
Units taught in this course
Courses are made up of a combination of both core and specialty units. In the Diploma of Hospitality Management qualification, you’ll need to successfully complete 28 units of competency, including 11 core and 17 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units - 11
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Enhance customer service experiencesSITXCCS015
Develop and manage quality customer service practicesSITXCCS016
Manage conflictSITXCOM010
Manage finances within a budgetSITXFIN009
TAFE NSW services
Facilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs - be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning - an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations - get social with our student community
Study options